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3-2-1 Contact the Call Center by SearchCRM

January 31, 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

Adding Business Value With Cross-Platform Solutions: Linux running on IBM Servers by IBM

October 01, 2008 - (Free Research)
This IDC White Paper is based on research data collected at a dozen customer sites in the United States, Canada, and Europe, all with mixed server platforms, to find the technical and business outcomes from deploying cross-platform Linux solutions on IBM servers. This paper presents the key findings of a return on investment (ROI) analysis. 
(WHITE PAPER)

Optimizing IT Service Delivery: The Need for Linux System Management by Red Hat and JBoss

September 03, 2009 - (Free Research)
One way IT organizations are handling the growing need to achieve IT efficiency is by implementing systems management functions in their business environments. As the business value of Linux based deployment increases, so does the need for Linux systems management. This IDC white paper will examine the key benefits of system management software. 
(WHITE PAPER) READ ABSTRACT |

Value Proposition for IBM Power Systems as Database Server in Midsize Companies - Cost Comparisons for Linux by IBM

September 2008 - (Free Research)
This ITG report shows the advantages of the IBM Power platform for Linux database serving in mid-sized companies. It will discuss the use of IBM Power servers for core database serving and give a number of reasons to consider the Power platform. 
(WHITE PAPER) READ ABSTRACT |

Novell and Intel: The Next Chapter of Co-Innovation by Intel

May 2010 - (Free Research)
Read this solution brief to learn how to drive down cost of ownership and speed up return on investment with SUSE Linux Enterprise Server 11 from Novell and the new generation on Intel Xeon processors. 
(PRODUCT OVERVIEW)

Top IT Consulting Firm Utilizes DocAve® to Manage SharePoint Infrastructure of Global Banking Organization by AvePoint, Inc.

February 2010 - (Free Research)
Read this case study to see how one of the largest IT consulting firms turned to DocAve solutions to provide their clients a robust solution for their collaborative digital workspace and SharePoint administration needs. 
(CASE STUDY) READ ABSTRACT |

Unix to Linux migrations: How to overcome pitfalls while increasing ROI by SearchDataCenter.com

August 2012 - (Free Research)
In this expert e-guide, discover how your organization can get the most value from a UNIX to Linux migration and overcome common pitfalls. This resource presents top considerations for making the switch and how you can evaluate the potential ROI of a UNIX to Linux migration. 
(EGUIDE) READ ABSTRACT |

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing by FrontRange Solutions Inc.

October 2012 - (Free Research)
This white paper presents the importance of ITSM as a well-established approach for managing IT that places corporate needs ahead of more technically defined, device or component-centric management methods. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Accelerating Success for TIBCO Software by Intel Corporation

December 2008 - (Free Research)
In this case study learn how Intel® processor-based blade servers helped TIBCO Software keep up with business growth while lowering IT costs. 
(CASE STUDY)

Unix to Linux Migration Implementation Tips by SearchDataCenter.com

June 2011 - (Free Research)
Access this essential e-guide from our editors to discover how migrating from Unix to Linux platform can increase flexibility while reducing overall licensing costs. Also, get implementation tips for porting, upgrading and testing applications for optimal stability and performance. 
(EGUIDE) READ ABSTRACT |

The Truth about Agent vs. Agentless Monitoring by uptime software inc.

September 2010 - (Free Research)
This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company’s needs. 
(WHITE PAPER) READ ABSTRACT |

Red Hat Server Modernization TCO Calculator by Red Hat & IBM

June 2011 - (Free Research)
This assessment tool compares the projected costs of growing and maintaining a current Unix based server environment with the costs of migrating to a Red Hat Enterprise Linux server environment. 
(ASSESSMENT TOOL) READ ABSTRACT |

Linux Management with Red Hat Network Satellite Server : Measuring Business Impact and ROI by Red Hat and HP

July 2012 - (Free Research)
Read this white paper to learn about a new network satellite server that can help you simplify and improve Linux management while reducing costs. 
(WHITE PAPER) READ ABSTRACT |

ROC Maestro for Open Systems by ROC Software

ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments. 
(SOFTWARE PRODUCT)

Planning for Efficiency During a Linux Migration and Selecting the Right Server OS by HP Novell

March 2011 - (Free Research)
In this e-guide from SearchEnterpriseLinux.com, gain expert tips for ensuring efficiency during a Linux migration. Find out how to transition to a new Linux distribution smoothly by having the appropriate systems management tools in place. 
(EGUIDE) READ ABSTRACT |

Expert migration tips: Moving from Unix to Linux by DLT Solutions.

March 2011 - (Free Research)
In this expert e-guide from SearchEnterpriseLinux.com, discover what makes migrating from Unix to Linux attractive, including increased platform flexibility. And learn why it is essential to have a testing environment for gauging stability and performance of your applications. 
(EGUIDE) READ ABSTRACT |

Expert Migration Tips: Moving from Unix to Linux by Red Hat and HP

February 2011 - (Free Research)
In this expert e-guide from SearchEnterpriseLinux.com, discover what makes migrating from Unix to Linux attractive, including increased platform flexibility. And learn why it is essential to have a testing environment for gauging stability and performance of your applications. 
(EGUIDE) READ ABSTRACT |

Optim Data Growth Solution for Oracle's PeopleSoft Enterprise by IBM

IBM's Optim™Data Growth Solution for Oracle's PeopleSoft Enterprise provides proven archiving capabilities. Now you can align continuous control of your PeopleSoft data with business objectives to optimize performance, mitigate risks and control costs. 
(SOFTWARE PRODUCT)

The Hidden ROI of a Cloud-based Contact Center by Five9

January 2013 - (Free Research)
Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments. 
(ANALYST REPORT) READ ABSTRACT |

Unix, Linux Uptime and Reliability Increase; Patch Management Woes Plague Windows by IBM

January 2008 - (Free Research)
Use this report, the Yankee Group's Global Server Operating System Reliability Survey, to make an informed choice on which servers best fit your needs. 
(WHITE PAPER) READ ABSTRACT |

Medio's™ analytics transform mobile data into business action, IBM System x and Intel Xeon processors helps take the guesswork out of CRM- A Case Study by IBM

November 2011 - (Free Research)
Based in Seattle, Medio Systems is a leader in the emerging field of predictive analytics, quickly analyzing data streams to give mobile phone carriers and providers actionable insight into their customers’ preferences and buying habits. 
(WHITE PAPER) READ ABSTRACT |

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor

February 2011 - (Free Research)
As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM. 
(EGUIDE) READ ABSTRACT |

Enhancing the Customer Experience with Loyalty Management by SAP America, Inc.

April 2009 - (Free Research)
By implementing loyalty programs that are integrated across sales, service, and marketing - across all channels of interaction - a firm can greatly enhance the customer experience, increase customer retention, and foster development of a community of people who serve as advocates for the business. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Business Productivity: Do More for Your Customers and Your Business by Microsoft

October 2011 - (Free Research)
As organizations work to meet the complex requirements of today’s fast-paced business environment, they must harness tools that optimize productivity and deliver solid ROI. Learn about cloud-based CRM tools that provide frontline employees with real-time access to customer information that can help to boost productivity and performance. 
(WHITE PAPER) READ ABSTRACT |

Accenture Technology Vision 2014 by ComputerWeekly.com

January 2014 - (Free Research)
The Accenture Technology Vision 2014 identifies six technology trends that are enabling enterprises to push the boundaries of innovation. 
(ESSENTIAL GUIDE) READ ABSTRACT |

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