Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention. 

Juniper Research defines a mobile coupon as “a coupon sent to and stored on a mobile phone that can be exchanged for a rebate, a financial discount etc. at a retailer or merchant when the consumer purchases a product.” 

Try this free trial download to learn about a technology that delivers pure browser-based access to business-critical Windows resources from any PC, Mac, Linux, Chromebook, iPad, Android, and other HTML5-enabled device. 

Findings of the Web Lead Evaluation and Scoring Study, conducted by KnowledgeStorm and The Artemis Group, suggest companies using the Internet to generate leads might discover that focusing on the C-suite is not the fastest route to improved lead-to-close ratios. Listen to this podcast to find out why. 

This guide from Sybase is full of examples of mCommerce at work. The benefits range from speeding up economies to life-changing improvements. For merchants, operators and banks, the new channel offers another way to grow business and revenues while meeting the financial needs of customers. 

This white paper explains why many companies are replacing their proprietary hardware and software with x86-based servers running Linux. Access best practices to help you effectively plan your migration and ensure a smooth transition. 

Blade based storage arrays deliver enterprise class storage performance and capacity, as well as simplify storage management loads. These solutions are built to scale quickly and impressively, and offer a cost-effective, long-term approach to delivering robust and reliable storage solutions. Reas on to learn more about blade based storage arrays. 

Read this white paper and discover the benefits of running the HP DL980 on the Linux operating system. Chief among these is the lower cost inherent in a clustered Linux environment. 

Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst. 

The Sun Blade 6000 Modular Systems present a comprehensive multitier blade portfolio that lets organizations deploy the broadest range of applications on the most ideal platforms. This document describes the Sun Blade 6000 Modular Systems along with their key applications, architecture, and components. 

Troubleshooting is a necessary evil. Where does one start when the operating system does not start, the application does not load or run correctly, the network hangs or a network service does not listen or perform? Linux is noted for being rock solid, stable, and easy to manage but not as user friendly.