Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Foglight - Application Management to Unify IT and the Business by Quest Software, now a part of Dell. Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more... >> Discover more offerings from Quest Software, now a part of Dell.

Why Service Level Management is Mission Critical for all IT Service Providers by Autotask Corporation December 10, 2010 - (Free Research) Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools.  (WHITE PAPER) READ ABSTRACT |

VMware vFabric™ Hyperic® Flexible Monitoring Helps High-Growth Managed Hosting Provider Meet Tough Service Level Agreements (SLAs) by VMware, Inc. April 21, 2011 - (Free Research) Read this case study to learn how VMware vFabric Hyperic helped managed hosting provider Contegix, manage infrastructure from an application point of view, improve the service level of its infrastructure, exceed customer expectations, and more.  (CASE STUDY)

Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive by Alcatel-Lucent August 2008 - (Free Research) This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support.  (WHITE PAPER) READ ABSTRACT |

Using SLAs to Gain a Competitive Advantage by BlueCoat December 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements.  (ANALYST REPORT) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.  (HARDWARE PRODUCT)

Negotiating cloud contracts by ComputerWeekly.com January 2013 - (Free Research) This article, drawing on sources including interviews with cloud computing providers, users and other market actors, is the first in-depth research into how cloud contracts are negotiated.  (ESSENTIAL GUIDE) READ ABSTRACT |

Quest MessageStats™ by Quest Software, now a part of Dell Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com January 2012 - (Free Research) Download the Open Group Service Integration Maturity Model (OSIMM).  (ESSENTIAL GUIDE) READ ABSTRACT |

SharePoint E-zine Volume 13: Nailing Down SharePoint Service-Level Agreements by SearchWinIT August 2009 - (Free Research) Set the terms for server availability in your SharePoint governance document as part of a service-level agreement. Learn in this month's issue how to create realistic metrics that go hand in hand with governance policies. Looking for a hosting provider for your SharePoint installation? Find out which questions to ask to get the best deal.  (EZINE)

Item-level RFID Tagging and the Intelligent Apparel Supply Chain by Motorola, Inc. February 2011 - (Free Research) This paper provides an overview of item-level radio frequency identification (RFID) tagging in the apparel supply chain. It explains the evolution of RFID technology and details key benefits when utilized by retailers, distribution and logistics providers, and manufacturers.  (WHITE PAPER) READ ABSTRACT |

App stores and developer programs everywhere: What is the right application enablement approach for you? by Alcatel-Lucent August 2010 - (Free Research) A growing number of network providers are investing to speed the delivery of new services to an increasingly more demanding consumer and enterprise market. One strategy is to better support the delivery of third party applications. Read this paper to find out so much more. Read this paper to find out so much more.  (WHITE PAPER) READ ABSTRACT |

How Service Providers Can Offer Premium Services and Increase Revenue by Effectively Managing VPNs by Hewlett-Packard Company December 2007 - (Free Research) Read this white paper to learn how to effectively manage these large scale networks to ensure that customers are receiving the level of service for which they have contracted.  (WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation   (SOFTWARE PRODUCT)

Overcoming Single Provider MPLS Limitations by Virtela Communications, Inc. July 2009 - (Free Research) In this paper, Frost & Sullivan reviews the limitations associated with taking a single-provider approach to MPLS networks and its impact on the enterprise. They then examine Virtela's Global Service Fabric multicarrier network approach and how it overcomes these limitations to provide a best-of-breed global MPLS network solution.  (WHITE PAPER) READ ABSTRACT |

Avoid the Pitfalls of SLA Management: A Lesson for SaaS Providers  by Tenzing Managed IT Services June 2010 - (Free Research) Service Level Agreement (SLA)  management is a challenging part of delivering business services over the internet. Read this whitepaper to learn the importance of proper SLA management practices, and how the success of a SaaS company depends on it.  (WHITE PAPER) READ ABSTRACT |

Agosto Takes Managed Services to a New Level with Google Apps by Google Apps Authorized Reseller Program October 2009 - (Free Research) Read this case study to learn how Agosto used Google Apps to help their client, Dunn Bros', communicate and collaborate between its many store and office locations.  (CASE STUDY) READ ABSTRACT |

eBook: Managed SAP Hosting - Determining If It's Right For Your Business by Freudenberg IT June 2009 - (Free Research) In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider.  (EBOOK) READ ABSTRACT |

Expert Checklist for Choosing a Tape Vaulting Provider by Iron Mountain February 2013 - (Free Research) Access this expert checklist for choosing a tape vaulting provider today to learn about evaluating the costs of off-site backup, selecting potential backup partners and ensuring tapes are accessible and safe.  (EGUIDE) READ ABSTRACT |

The Critical Role of the Network in Supporting Cloud-Based Solutions by Cisco Systems, Inc. November 2011 - (Free Research) This paper focuses on how a communication service provider (CSP) can leverage the investment it has made in deploying a next generation network (NGN) to capitalize on the growing market for Software-as-as-Service (SaaS) solutions.  (WHITE PAPER) READ ABSTRACT |

Converged Video Network Security by Alcatel-Lucent August 2008 - (Free Research) Internet Protocol Television (IPTV) has created new opportunities for traditional voice and data carriers, the technology also comes with a high level of risk due to attacks by fraudsters and hackers. Read this paper and learn how to protect yourself.  (WHITE PAPER) READ ABSTRACT |

Catholic Health East Improves Problem Resolution with CA Oblicore Guarantee by CA Technologies. October 2010 - (Free Research) Read this case study to learn how CA Oblicore Guarantee helped Catholic Health East improve IT service levels, simplify reporting and increase 40 percent in problem resolution compliance.  (CASE STUDY) READ ABSTRACT |

Raining on Your Cloud Business: How the Wrong Storage Selection Can Increase Costs, Lower Margins, and Slow Growth by Xiotech Corporation February 2011 - (Free Research) It’s vital when selecting storage for a cloud service provider to consider the performance, management, and reliability characteristics as they have a direct relationship to gross margin over time. Check out this paper to see how Xiotech ISE delivers a straight-line, highly profitable foundation for a cloud business model.  (WHITE PAPER) READ ABSTRACT |

What Every Enterprise Should Know About Cloud Computing and eDiscovery by Proofpoint, Inc. February 2011 - (Free Research) This paper offers guidelines for evaluating cloud service providers and for defining SLAs that meet the business and IT goals of cloud computing as well as the legal re­quirements for eDiscovery.  (WHITE PAPER) READ ABSTRACT |

EMC Backup and Recovery by EMC Corporation EMC Backup and Recovery solutions enable you to strengthen your data protection, streamline backup and recovery, and meet a wide range of service levels, even for the largest data volumes.  (SOFTWARE PRODUCT)

Optim Data Growth Solution for Oracle E-Business Suite by IBM Align continuous control of your E-Business Suite data with business objectives. Optim's proven archiving capabilities enable you to set desired service levels for each category of E-Business Suite data - for example, current data, reporting data and historical data. You maintain universal access to information.  (SOFTWARE PRODUCT)

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