Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 10, 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

The Business Value of CX: Customer Service in the Cloud by Oracle Corporation UK Ltd December 20, 2012 - (Free Research) This webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa.  (WEBCAST)

Advance Beyond the Barriers of Your Legacy Computing Infrastructure by Sybase September 30, 2010 - (Free Research) For customers running Sybase ASE 12.5 on Solaris 8, the long-planned end of support for that platform means that they must move their workloads to a new environment or face special support contracts. Moving to HP infrastructure brings immediate payback through lower support costs and reduction in power and cooling requirements.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript- Leveraging Enterprise Modeling to Optimize SAP Implementation by OpenText January 09, 2013 - (Free Research) Learn how Salt River Project focused on understanding the business architecture of their company to enable process visibility and understanding. And examine their multi-phase approach to building a foundation on SAP around finance, human resources, and supply chain management.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Computer Weekly – 7 May 2013:Public cloud is ready for business by ComputerWeekly.com May 07, 2013 - (Free Research) In this week's Computer Weekly: Amazon and Microsoft earn $5bn in public cloud revenue – we ask if public cloud is now ready for the mainstream. Banks face huge challenges replacing legacy IT – but is the short-term nature of CIOs hindering progress? And we look at how user experience can deliver return on investment for IT. Read the issue now.  (EZINE) READ ABSTRACT |

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.  (WHITE PAPER) READ ABSTRACT |

The Freedom to Run Your Business Your Way: Eliminate the Risk and Expense of Customizing ERP by Workday April 19, 2013 - (Free Research) Customization of legacy ERP applications is an expensive and complex nightmare of patches, regression coding, and headaches. Read this free whitepaper to learn how Workday can help free IT from the burden of maintaining legacy ERP.  (WHITE PAPER) READ ABSTRACT |

E-Book: Understanding SaaS/Cloud Application Integration: Tips, Techniques and Getting Started by Dell Boomi May 27, 2010 - (Free Research) Integrating cloud applications with in-house legacy applications can be a difficult undertaking. The good news is that there are more options than ever that allow organizations to do all the integration themselves. This e-book examines what you need to know to develop the right cloud application integration strategy for your organization.  (EBOOK) READ ABSTRACT |

Legacy Remote Control Tools: Not Built for Today’s Helpdesk by LogMeIn, Inc. January 11, 2011 - (Free Research) This paper explores the challenges and hidden costs of supporting a remote workforce with legacy tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to reduce costs.  (WHITE PAPER) READ ABSTRACT |

Migrating SAP applications by Red Hat and HP April 01, 2013 - (Free Research) This comprehensive webcast describes the performance and scalability gains you can achieve by moving mission-critical SAP applications off of legacy servers and onto open platforms. Plus, find key recommendations for ensuring a successful transition as well as customer success stories.  (WEBCAST) READ ABSTRACT |

Oracle IT Modernization Series Modernization: The Path to SOA by Oracle Corporation August 01, 2008 - (Free Research) IT organizations are under increasing pressure to reduce costs while at the same time increase their ability to react to ongoing business demands. To achieve this they need to take advantage of the cost savings and flexibility of a service-oriented architecture (SOA). Read this white paper to learn about more about SOA and its benefits.  (WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft March 24, 2011 - (Free Research) In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company) October 2007 - (Free Research) Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.  (WHITE PAPER) READ ABSTRACT |

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT)

Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc. January 2012 - (Free Research) Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.  (WHITE PAPER) READ ABSTRACT |

Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc. November 2010 - (Free Research) Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional.  (CASE STUDY) READ ABSTRACT |

Customer Experience for Sales: Oracle Sales Solutions by Oracle Corporation UK Ltd December 2012 - (Free Research) The customer experience is playing a bigger role in the consumer market as well as the B2B buying process. Sales professionals need to provide a consistent and personalized experience from the very first interaction – but legacy sales strategies are fragmented. Read on to learn how to optimize your sales methods for the age of the customer.  (WHITE PAPER)

Thinking Beyond Traditional BPM: Managing the Customer Lifecycle in an Information-Rich Environment by OpenText April 2013 - (Free Research) Today, monitoring the myriad content and processes that make up the complete customer relationship requires more than legacy enterprise applications can provide. This white paper discusses the shortcomings of traditional BPM, and how an emerging breed of packaged applications offers greater targeted functionality with a shorter deployment time.  (WHITE PAPER) READ ABSTRACT |

Customer Centricity: The Key To Success in Retail Banking by Kofax, Inc. December 2010 - (Free Research) Banks today are redirecting their focus to retail banking and are reinventing themselves as customer-centric organisations. Many institutions, however, still use legacy infrastructures and processes that hinder necessary readjustments Read on to find out how to overcome these challenges.  (WHITE PAPER) READ ABSTRACT |

Is it time to reevaluate your workforce management tools? by ClickSoftware February 2013 - (Free Research) Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system.  (EGUIDE) READ ABSTRACT |

IDC Vendor Profile: CommVault Gains Market Share and Continues to Outperform Storage Software Markets by CommVault Systems, Inc. February 2010 - (Free Research) Over the past five years, the storage software industry has faced consolidation. Large incumbents have acquired innovative technology from start-ups and emerging companies. CommVault Systems (CVLT) is a data and information management software provider challenging traditional incumbents.  (ANALYST REPORT)

Mainframe Rehosting with Oracle Tuxedo: Accelerating Cost Reduction and Application Modernization by Oracle Corporation UK Ltd March 2009 - (Free Research) The backlog is the number-one hurdle to effectiveness for CIOs followed by inadequate budgets and a shortage of time for strategic thinking and planning, reports “The State of the CIO 2006” survey by CIO Magazine. For IT executives managing mainframe applications, these issues are all too familiar. After all, the average Fortune 100 company...  (WHITE PAPER) READ ABSTRACT |

HP OpenCall Media Platform: A Cost-effective, Agile IP Media Server by Hewlett-Packard Company September 2009 - (Free Research) Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.  (WHITE PAPER) READ ABSTRACT |

Infor Epiphany Brochure by Infor December 2012 - (Free Research) This helpful resource introduces one CRM tool that allows you to optimize your customer interactions across all communication channels and glean deeper insight into your customer base.  Read on to learn about the specific benefits this technology offers businesses across all sectors.  (WHITE PAPER) READ ABSTRACT |

Achieve a 360 Degree View of Your Customer by Infor November 2012 - (Free Research) In today's market, it's easier to keep existing customers than obtain new ones. In order to retain the most customers, you need optimal CRM strategies – but relying on CRM software alone won't cut it anymore. Read this transcript to learn how integrating CRM with enterprise resource planning (ERP) can enhance your sales strategies.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

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