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VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers by Five9

September 10, 2009 - (Free Research)
Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company. 
(WHITE PAPER) READ ABSTRACT |

Retaining Customers in Today's Economic Landscape: Improving SAP Order Management by Esker Inc.

July 10, 2009 - (Free Research)
This paper will present the challenges businesses face in implementing effective order management and will help in overcoming these challenges. You will learn the benefits of the Esker Platform over its competitors and be presented with a case study documenting companies that implemented the Esker platform to beat their order management problems. 
(WHITE PAPER) READ ABSTRACT |

More Accurate Inventory Control Delivers Better Customer Service: Virco Case Study by CDC Global Services - Catalyst

September 17, 2009 - (Free Research)
In this case study you will learn how Virco turned to Catalyst, to improve its efficiency and lower costs related to warehouse activities. Catalyst is a warehouse management system that works with current SAP foundations and provides accurate inventory control to eliminate stock-outs, without negatively impacting customer service. 
(CASE STUDY) READ ABSTRACT |

Simplify Software as a Service (SaaS) Integration by Cast Iron Systems

January 2008 - (Free Research)
Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. 
(WHITE PAPER) READ ABSTRACT |

Webcast: Hear from Your Peers: Take Action now to Lower your Database Costs by IBM

October 2009 - (Free Research)
Is data management costing you too much money? Join us for a webcast where two IBM DB2 customers will discuss proven strategies that they have incorporated into their IT operations that have resulted in lowering their overall database costs. 
(WEBCAST) READ ABSTRACT |

ROI Case Study: Data Access Networking for VoIP and Lawful Intercept by Gigamon

January 2009 - (Free Research)
Check out this brief paper to learn how a customer benefited from a Gigamon deployment of TAPs directly into several 10G ports; they also aggregated the traffic, eliminating the need to connect very expensive tools on each connection in question. 
(CASE STUDY) READ ABSTRACT |

Continuous File Integrity Monitoring with Minimal System Impact and No Repeat Scans by McAfee, Inc.

August 2009 - (Free Research)
McAfee PCI Pro provides a comprehensive file integrity monitoring (FIM), audit trail and network configuration audit solution designed to help merchants and service providers quickly, easily and cost-effectively meet the following requirements of v 1.2 of the Payment Card Industry Data Security Standard (PCI DSS). 
(DATA SHEET) READ ABSTRACT |

Leveraging Your Most Valued Asset: Knowledge by Vivisimo, Inc.

December 2009 - (Free Research)
Why do most organizations continuously fail in utilizing knowledge? In this webcast, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools. 
(WEBCAST) READ ABSTRACT |

Case Study: Blount Overcomes Operational Efficiency Challenges by CDC Global Services - Catalyst

September 2009 - (Free Research)
In this case study you will learn how Catalyst's expertise in SAP and process improvement was integral in helping Blount decrease order fulfillment time, increase pick process visibility, remove pack station bottleneck, eliminate pack station disorder, reduce packing and shipping errors, increase inventory accuracy and more. 
(CASE STUDY) READ ABSTRACT |

eToken PRO Anywhere Flash Demo by SafeNet, Inc.

November 2009 - (Free Research)
View this demo to learn why eToken PRO Anywhere is ideal for corporate and Internet security needs, enabling organizations to expand their range of online business services while providing end users with full roaming capabilities. For consumers, the convenience of a robust and yet simple “Plug and Play” solution is unbeatable. 
(PRODUCT DEMO) READ ABSTRACT |

Application Lifecycle Management (ALM) software solutions for green IT by IBM

February 2009 - (Free Research)
This whitepaper will explore best practices for green IT and how Application Lifecycle Management (ALM) can help companies achieve green IT processes for software application management. Specifically, ALM solutions can help IT organizations reduce energy consumption and costs associated with multi-site software development. 
(WHITE PAPER) READ ABSTRACT |

Fulfilling Compliance by Eliminating Administrator Rights by BeyondTrust Corporation

December 2009 - (Free Research)
There's a problem with the widespread distribution of administrator rights in your organization, and it has nothing to do with security. That problem is compliance. Read this whitepaper to learn how you can fulfill FDCC, SOX, PCI, HIPAA & GLBA compliance by eliminating administrator rights. 
(WHITE PAPER) READ ABSTRACT |

Serious About High Availability? Eliminate Storage-related Downtime, Not Just Hardware Failures by DataCore Software Corporation

November 2009 - (Free Research)
The economic downturn is no time to compromise on data availability, especially when storage virtualization software has made it possible to eliminate costly, storage-related downtime without paying a premium. 
(ANALYST BRIEF) READ ABSTRACT |

Law Firm Cuts IT Costs by 90 Percent, Dismisses Server Worries with Online Services by Microsoft

March 2009 - (Free Research)
James C. Nolan Law Office wanted to reduce monthly server maintenance fees, eliminate concerns about server reliability, and simplify the process of connecting seasonal workers to company systems. The firm got rid of its servers and subscribed to the Microsoft® Business Productivity Online Standard Suite. 
(CASE STUDY) READ ABSTRACT |

High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales—with Microsoft Dynamics CRM Live by Microsoft

September 2009 - (Free Research)
Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously. 
(CASE STUDY) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global

October 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 
(WHITE PAPER) READ ABSTRACT |

VUE Software: Enterprise Incentive Management by CSSI

VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor. 
(SOFTWARE PRODUCT)

Deliver Application Integration Projects in Days by Cast Iron Systems

February 2009 - (Free Research)
This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months. 
(WHITE PAPER) READ ABSTRACT |

Drive SharePoint Adoption in Notes Shops by Mainsoft Corporation

December 2009 - (Free Research)
Lotus shops that have adopted Microsoft SharePoint are struggling to meet their collaboration goals. Learn how to promote user adoption by integrating SharePoint with email, and review IT options for integrating the two channels – including email migration and Notes-SharePoint coexistence strategies. Register Now! 
(WEBCAST) READ ABSTRACT |

The Challenge to Achieve Perfect Order Management by SAP AG

January 2009 - (Free Research)
Superior order management can be a competitive edge across the board, improving customer satisfaction and retention as well as your bottom line and top line. 
(WHITE PAPER) READ ABSTRACT |

How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper by Esker Inc.

November 2009 - (Free Research)
This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs. 
(WHITE PAPER) READ ABSTRACT |

Real Estate Firm Adopts Microsoft Dynamics CRM Online to Drive Up-Sell Opportunities by Microsoft

April 2008 - (Free Research)
Microsoft Dynamics CRM Online delivered the reliable solution Norris needed to safeguard, analyze, and share customer data with employees. His team can now use that data to much more effectively sell and up-sell his firm's products and services. 
(CASE STUDY) READ ABSTRACT |

Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees by IBM

October 2009 - (Free Research)
With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems. 
(WHITE PAPER) READ ABSTRACT |

Securing Laptops with Full Disk Encryption by PGP Corporation

February 2008 - (Free Research)
Read this paper to learn about the driving factors behind the increasing use of laptops in business activities, the data and information security issues associated with laptop systems, the overall benefits and challenges of encryption, the overall benefits of full disk encryption, and PGP Corporation's highly effective approach. 
(ANALYST REPORT) READ ABSTRACT |

The Executive Guide to Data Loss Prevention by Websense, Inc.

August 2009 - (Free Research)
Data Loss Prevention is designed to protect information assets with minimal interference in business processes. It provides new insights into how information is used, and enforces protective controls to prevent unwanted incidents. Read on to learn how DLP can reduce risk, improve data management practices, and even lower certain compliance costs. 
(WHITE PAPER) READ ABSTRACT |

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