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A contact center manager's guide to integrating self-service by inContact May 04, 2011 - (Free Research) Do you feel pressured to provide great service while keeping costs down in your contact center? Self-service technology enables customers to resolve their own service questions without depleting agent resources. But deploying self-service technology raises many questions. Learn best practices and tap into expert advice with this eBook.  (EBOOK) READ ABSTRACT |

Be SURE About Storage Capacity Management by Quest Software, now a part of Dell January 16, 2009 - (Free Research) In this Quest white paper you'll learn how you can become proactive - not reactive - when managing your storage capacity. Learn best practices to maximize your existing resources, and how doing keeps your budget under control. Read the paper white today.  (WHITE PAPER) READ ABSTRACT |

E-book: Planning upgrades in global SAP environments: Best practices, common pitfalls and real-world advice by Atos Origin December 10, 2009 - (Free Research) In this e-book, find out what you need to know before embarking on a global SAP upgrade project. Learn best practices and tips for global SAP upgrades. Read a real-world case study about an SAP upgrade for a major multinational - and discover insider advice about the most common pitfalls of global upgrades - and how to avoid them.  (EBOOK) READ ABSTRACT |

Assessing your IT infrastructure for desktop virtualization by F5 Networks November 17, 2011 - (Free Research) Virtual desktops can help your organization reduce costs and centralized applications. But to reap its benefits, your IT infrastructure must be able to fully support VDI, otherwise, you'll run into performance and stability issues. Learn best practices and how to avoid these VDI pitfalls in this e-guide.  (EGUIDE) READ ABSTRACT |

Load Testing 2.0 - The Next Generation of Load Testing for the Web 2.0 World by Gomez July 09, 2009 - (Free Research) Read this paper to learn why Load Testing 2.0 solutions are needed and who benefits. Learn best practices to get business value out of advanced load testing features, the limits of load testing 1.0 solutions, how today's approach complements existing 1.0 solutions, and what factors are important for selecting successful Load Testing 2.0 solutions.  (WHITE PAPER) READ ABSTRACT |

Data Center Energy Efficient Metrics and Methods by APC by Schneider Electric September 06, 2011 - (Free Research) Learn best practices for measuring your data center efficiency holistically, with in-depth explanations on the efficiency of IT components like servers, cooling units and power infrastructure.  (EGUIDE) READ ABSTRACT |

E-Book: IT Handbook - Data Center Efficiency Metrics and Methods by APC by Schneider Electric July 20, 2010 - (Free Research) Learn best practices for measuring your data center efficiency holistically, with in-depth explanations on the efficiency of IT components like servers, cooling units and power infrastructure.  (EBOOK) READ ABSTRACT |

Evaluating colocation, cloud computing and changing data center infrastructures by SAVVIS April 08, 2011 - (Free Research) In this expert e-guide from SearchDataCenter.com, get insight into successfully implementing these strategies at your organization. Learn best practices for choosing a colocation data center. Plus find out why even the U.S. government is now exploring cloud computing.  (EGUIDE) READ ABSTRACT |

Journal of Advanced Analytics by SAS Institute Inc. March 15, 2013 - (Free Research) This journal offers informative articles that cover nearly all aspects of big data analytics.  Discover best practices for implementing a big data analytics program, how to tackle typical big data challenges, and take lessons from companies that have succeeded in their efforts.  (WHITE PAPER) READ ABSTRACT |

Building, testing and scaling your next mobile application by Neotys March 06, 2013 - (Free Research) What information do you need to build a successful mobile application? View this expert E-guide to learn best practices for building your company's next mobile application. It discusses how you can ensure that your application scales with proper testing metrics as well as other helpful topics.  (EGUIDE) READ ABSTRACT |

File Shares to SharePoint: 8 Keys to a Succesful Migration by Quest Software, now a part of Dell August 2008 - (Free Research) With high functionality and low administration costs, SharePoint is the perfect host for your company's collaboration data. This white paper discusses what you need to consider when migrating data from file shares to SharePoint. Read it today.  (WHITE PAPER) READ ABSTRACT |

Enhancing and Maintaining IT ROI: The Case for Ongoing Support by SAP UK & Ireland May 2006 - (Free Research) Learn best practices for achieving a measurable ROI from your IT investments while sustaining business process improvements, increasing senior-management buy in and improving end-user satisfaction.  (WHITE PAPER) READ ABSTRACT |

How to Choose a Distribution System by Sage Software January 2012 - (Free Research) Read this white paper to learn best practices for selecting the best distribution strategy and accompanying enterprise resource planning (ERP) software for your organization.  (WHITE PAPER) READ ABSTRACT |

Fixed Asset Management Strategies and Best Practices by Sage Software February 2012 - (Free Research) Challenges to control fixed assets include lack of accurate physical asset inventories and inadequate tools and resources to adapt to changing tax laws and methods. Read this white paper to learn best practices for managing fixed assets and how control will help you save time and money.  (WHITE PAPER) READ ABSTRACT |

Tip Guide: Best practices for ‘big data’ analytics rely on familiar disciplines by Sybase, an SAP company February 2012 - (Free Research) Big data analytics continues to evolve, but proven data management practices remain the same and always will hold true. Check out this SearchBusinessAnalytics.com expert tip guide to learn best practices for big data analytics strategies and initiatives.  (EGUIDE) READ ABSTRACT |

Four tried-and-true best practices for effective case management by IBM November 2011 - (Free Research) In this tip guide, readers will learn best practices for effective case management from technology writer (and ebizQ.com contributor) Crystal Bedell.  (EGUIDE) READ ABSTRACT |

Build and Execute an Automated, Integrated, Repeatable Testing Strategy Webcast by SAP America, Inc. July 2011 - (Free Research) View this webcast to learn about a comprehensive testing and quality management strategy that can help reduce the risks associated with your IT projects. Continue listening to learn best practices for developing an effective, repeatable testing and quality assurance strategy and, most importantly, how to execute on that strategy.  (WEBCAST) READ ABSTRACT |

The New CIO Agenda: Intel Cloud Computing Insights 2011 by Intel October 2011 - (Free Research) Cloud computing offers a way for businesses to handle the high demand for IT services and increase enterprise efficiency. Access this white paper to learn best practices for utilizing cloud infrastructure to increase your ROI and satisfy end user needs.  (WHITE PAPER) READ ABSTRACT |

What is Private Cloud Computing Anyway? by Hewlett-Packard Company February 2012 - (Free Research) Vendors are racing to deliver private cloud offerings, but there are really only a few “true” cloud solutions available, so it is critical to be able to separate fact from fiction when looking at the saturated market. Read this e-book to gain expert insights on the private cloud and learn best practices for building one in your organization.  (EBOOK) READ ABSTRACT |

Backup and Recovery for Microsoft Hyper-V Using Best Practices Planning by Veeam Software January 2013 - (Free Research) Download this complimentary white paper written by Brien Posey and learn best practices for backing up Hyper-V. Explore some common "gotchas" that can undermine your disaster recovery initiatives, and more.  (WHITE PAPER) READ ABSTRACT |

Landing Page Optimization: Best Practices to Lift Conversion by WebTrends (E-mail this company) January 2013 - (Free Research) Your landing page is the first thing customers see when interacting with your brand online, and whether or not they are drawn into your site can make or break your campaign. Check out this white paper to learn best practices for landing page optimization, compare strategies for page testing, and more.  (WHITE PAPER) READ ABSTRACT |

Aberdeen Analyst Insight - Social Media & Customer Service: From Listening to Engagement by SAP America, Inc. October 2012 - (Free Research) While social media seems to be everywhere, a disappointing number of customer service organizations fully harness the power of social channels. Read this report from the Aberdeen Group to discover key trends in the use of social media for customer service and learn best practices for integrating social channels into CEM.  (ANALYST REPORT) READ ABSTRACT |

Webcast: Cloud Computing: IT Motivators and Business Benefits by Dell, Inc. September 2011 - (Free Research) Enabling an enterprise private cloud comes with its fair share of challenges but there are ways to mitigate these obstacles and attain its desirable security. Watch this video to learn best practices on efficiently implementing the private cloud to gain access to its security benefits.  (WEBCAST) READ ABSTRACT |

Using Analytics to Measure Your Intranet by WebTrends (E-mail this company) April 2013 - (Free Research) Now more than ever, as employees expect a high level of social technology both outside and inside the workplace, internal social collaboration is critical to business success. Access this white paper to learn best practices for implementing a measurement strategy so that you can increase intranet usage, realize business value, and increase ROI.  (WHITE PAPER) READ ABSTRACT |

ERP Implementation: A Best Practices Guide for Small & Midsized Businesses by SAP America, Inc. December 2010 - (Free Research) Read this white paper to discover what is driving the trend toward small and midsized business (SMB) enterprise resource planning (ERP) adoption. Also, learn best practices for implementing ERP in your organization without breaking the bank.  (WHITE PAPER) READ ABSTRACT |

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