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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Exalogic & Exadata: The Optimal Platform for ATG by Oracle Corporation

January 06, 2012 - (Free Research)
Download this white paper to learn about the market-leading e-Commerce solution and how improved performance can lead to increased conversion rates and higher revenue. 
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Meeting the Demands of the Smarter Consumer by IBM

August 25, 2010 - (Free Research)
IBM surveyed more than 30,000 consumers in the United States, Canada, United Kingdom, Brazil, India and China for this report on shopping preferences. Read this report to learn why technology makes consumers smarter, more connected and more certain about what they want. 
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Oracle Database 11g Application Development by Oracle Corporation

June 2007 - (Free Research)
Application development organizations have a wide variety of programming languages and technologies to choose from. In this white paper learn how Oracle Database 11g delivers a highly productive and powerful set of application development tools. 
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Analyst Research IBM Synchronizes its Commerce 2.0 Strategy with ‘Smarter Commerce’ Initiative by IBM

March 2011 - (Free Research)
In this paper, IDC Insight highlights the important elements of the IBM Smarter Commerce announcement and looks at the implications of the announcement in the context of a powerful movement that is occurring in the commerce solutions marketplace, both business to business (B2B) and business to consumer (B2C). 
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The Total Economic Impact of IBM® Exceptional Web Experience by IBM

March 2012 - (Free Research)
Delivering an optimal web experience not only helps you engage with your customers, partners, and employees but also improves relationships and increases your competitive advantage. This resource explores why investing in web experience solutions can help you achieve this. 
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Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation

April 2011 - (Free Research)
E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. 
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Staples Case Study by IBM

September 2011 - (Free Research)
Staples set the bar for the office superstore when it first opened its doors in 1986. It now has the second-largest Internet retail revenue in the world with $10.2 billion in 2010 sales, 43% of the company's total revenue. This paper details how Staples delivered a much more personalized shopping experience to its online customers. 
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Cross-Channel Commerce: A Consumer Research Study by Oracle Corporation

April 2011 - (Free Research)
The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers. 
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Gartner Magic Quadrant: Selecting a vendor by IBM

November 2011 - (Free Research)
The demand for greater ecommerce capabilities is growing leading CIOs and IT professionals concerned with choosing the perfect vendor. Through this in-depth vendor analysis by Gartner, uncover the top 6 questions you should ask and the strengths and weaknesses of the top 20 e-commerce vendors. 
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Maximizing Application Performance with Oracle Enterprise Manager by Oracle Corporation

March 2011 - (Free Research)
This paper provides an essential overview of the leading tools to maximize application performance and improve your business. 
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Need for Speed and Flexibility Drives Manufacturers to Reengineer External Processes Around B2B Integration by IBM

February 2011 - (Free Research)
This paper looks at trends that cause manufacturers to reevaluate and revamp their B2B processes and integration capabilities. Read on to also learn how manufacturers are reorganizing their internal operations to facilitate the shift from EDI-only transfer to a broader range of functions that support a larger view of commerce. 
(WHITE PAPER) READ ABSTRACT |

IBM WebSphere eXtreme Scale and WebSphere DataPower XC10 Appliance by IBM

July 2010 - (Free Research)
Learn how elastic caching solutions in your distributed environment can empower the application performance you need to obtain business agility and thrive against the competition while managing costs. 
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Market Trends: Multienterprise/B2B Infrastructure Market, Worldwide, 2009-2014 by IBM

November 2011 - (Free Research)
Read this white paper and learn about developments in the B2B infrastructure market, such as key findings and trends, valuable recommendations, what the future landscape holds and more. 
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E-Guide: Assessment Success: PCI DSS Standards and Secure Data Storage by IBM

March 2011 - (Free Research)
In this e-guide, our expert will share some tactical advice to help organizations simplify the assessment process by streamlining their data storage practices and reducing PCI DSS assessment scope. Continue reading this e-guide to learn more about how to simplify the assessment process of PCI DSS standards and secure data storage. 
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Webcast: "Free" Open Source Portals: Myth, Hype, or Reality? by IBM

December 2010 - (Free Research)
Go beyond software license fees when evaluating a portal solution. Learn about trends in the portal market, what’s driving demand, cost drivers for portal projects and how to evaluate commercial vs. open source portal solutions. This webcast will show how to drive innovation, deliver exceptional web experiences, and realize tangible business value. 
(WEBCAST) READ ABSTRACT |

Empowering People, Powering Brands: Empower Your Agents by Oracle Corporation

December 2012 - (Free Research)
View this video to learn more about how you can empower your agents to give your customers the service they deserve. 
(WEBCAST) READ ABSTRACT |

The Business Value of CX: Customer Service in the Cloud by Oracle Corporation

December 2012 - (Free Research)
This webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa. 
(WEBCAST) READ ABSTRACT |

Sales Cloud Overview by Oracle Corporation

September 2013 - (Free Research)
Animated Video: Smarter Selling with Oracle Sales Cloud Oracle Sales Cloud is Smarter Selling that will help reps sell more, managers know more, and companies grow more. 
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Reps Sell More with Oracle Sales Cloud by Oracle Corporation

August 2013 - (Free Research)
Animated Video: Oracle Sales Cloud is smarter selling that will help reps sell more. Oracle Sales Cloud enables sales reps to sell more anytime, anywhere and on any device and empowers them to grow their own pipeline without waiting for marketing. 
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Creating a Superior Customer Experience Online by Oracle Corporation

March 2012 - (Free Research)
Bringing the 24/7 interactive opportunity to federal agencies will go a long way toward boosting citizens' satisfaction with their government interactions. Read on to explore ways for government agencies to improve their web content management (WCM) strategies to deliver a superior customer experience. 
(WHITE PAPER) READ ABSTRACT |

8 Steps to a Better Social Media Strategy by Oracle Corporation

November 2013 - (Free Research)
The following white paper discusses how to successfully create and implement a strategy to manage your social media mix and at the same time, create a fluid online communication outlet. 
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Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices by Oracle Corporation

March 2008 - (Free Research)
This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. 
(WHITE PAPER) READ ABSTRACT |

Profit Magazine: Everything You Know About Sales is Wrong by Oracle Corporation

July 2013 - (Free Research)
Some say that there are sales reps that can "just sell anything" -- but is that really true? What skills do sales reps really need to close the deal? Check out this interview with author of the book To Sell is Human, Daniel Pink, as he explores what makes sales people tick and what separates the great sales reps from the rest of the pack. 
(WHITE PAPER) READ ABSTRACT |

IBM Mashup Center by IBM

December 2011 - (Free Research)
IBM Mashup Center is an enterprise mashup platform enabling the rapid creation of reusable application building blocks (widgets, feeds, mashups) that can be easily assembled into new applications or leveraged within existing applications— with the governance and security IT requires—  to address daily business challenges. 
(TRIAL SOFTWARE) READ ABSTRACT |

9 Steps to Building a Business Case for B2B Integration by IBM

February 2011 - (Free Research)
Putting together a business case does not rank high on most IT executives’ list of favorite activities. But the ability to put together a compelling case is now more than ever a core competency. This paper explains how you can significantly increase your chances of approval if you follow the nine steps provided within. 
(WHITE PAPER) READ ABSTRACT |

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