Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Contact Center Consumer Preference eBook by Avaya February 11, 2013 - (Free Research) You need to deliver a positive experience without sacrificing profitability—which requires balancing the needs of your customers with the realities of your business. Gain insight from a recent study to discover what today's consumers think about contact centers. In this eBook we will build on these insights and evaluate the results.  (EBOOK) READ ABSTRACT |

E-Guide: Building on SANs: Getting the most from virtualized storage by Dell Compellent October 14, 2011 - (Free Research) How can you be sure that you are making the most of your virtualized system? Not only should your network be organized and easy to navigate, but it should work for you in terms of lowered costs and increased productivity. In this e-guide, learn about SAN technologies and how they can be utilized to the outmost extent in the health care setting.  (EGUIDE) READ ABSTRACT |

Adapt your technology, services, and organization to cloud: HP Converged Cloud Workshop by HP & Intel® May 31, 2012 - (Free Research) This paper introduces the HP Converged Cloud Workshop, which helps you gain clarity on your cloud strategy, identify the cloud initiatives that can work for your business, and create a roadmap that defines your steps forward. Read on to better understand the cloud computing model and how it fits in with traditional IT solution sourcing.  (WHITE PAPER) READ ABSTRACT |

Learn to Innovate on SharePoint 2010 with SpigitEngage by Spigit May 27, 2011 - (Free Research) Join in this on-demand webcast and find out how SpigitEngage delivers enhanced capabilities on SharePoint now.  (WEBCAST) READ ABSTRACT |

The Evolution of the ‘Big Data’ Concept by HP & Intel® January 11, 2013 - (Free Research) Access this exclusive guide to analyze the evolution of the big data concept. Examine how many analysts are coming to believe that the 3-V definition falls short. Continue on to delve further into the big data discussion and discover how Gartner, who originally introduced the 3-V concept, has begun to build on this rudimentary interpretation.  (EGUIDE) READ ABSTRACT |

77 Features For Windows 7 That Every IT Professional Should Know About by Global Knowledge April 21, 2010 - (Free Research) Listed in this whitepaper are 77 Windows 7 features that're in the form of quick tips, tricks and some in the form of detailed explanations. You'll be able to use this paper as a reference to the enormous enhancements built into Windows 7.  (WHITE PAPER) READ ABSTRACT |

Connecting the Dots with IBM Infosphere Portfolio for Intelligence, Law Enforcement, and Information Sharing: It’s Not Just The Thought That Counts by IBM June 13, 2012 - (Free Research) Ever since Umar Farouk Abdulmutallab's failed attempt to blow up a Detroit-bound Northwest Airlines plane on Christmas Day 2009, a greater emphasis has been placed on the sharing and validation of information used in security and crime investigations. This paper outlines one option that facilitates collaboration between jurisdictions.  (WHITE PAPER) READ ABSTRACT |

DevOps to the 4th Power: An Analysis by OpenMake Software March 15, 2013 - (Free Research) In this white paper, explore the four levels of DevOps -- transparency, reuse, reporting, and review -- and discover how they can expand and improve upon your software development and production processes.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

Bunnings builds on grid computing strategy with high-performance IBM® XIV® Storage Systems by IBM March 22, 2011 - (Free Research) When Bunnings, a retailer of home improvement and outdoor living products, needed to find a replacement for older storage systems that supported their vital business applications, they turned to IBM products. To learn how Bunnings benefited from this upgrade, read this case study.  (WHITE PAPER) READ ABSTRACT |

Enterprise Storage Designed for Today’s Needs and Tomorrow’s Growth Using Dell/EMC CX4 Storage Arrays by Dell | EMC August 2008 - (Free Research) The Dell/EMC CX4 storage arrays build on the CX reputation of flexibility, ease-of-use, and innovation, and are designed to greatly improve levels of performance and expandability. Learn more about it in this brochure.  (WHITE PAPER) READ ABSTRACT |

May Issue of Information Security Magazine: Data Protection: Going the Distance by Information Security Magazine May 2011 - (Free Research) This month’s Information Security cover story explores the practical ways you can avoid mishaps by building on the technical specifications of compliance requirements like PCI DSS. Learn to focus your efforts on not only satisfying these compliance mandates, but also create a robust, comprehensive information security program at the same time.  (EZINE)

Communications Leader Videotron Hopes to save $1.6 Million by Automating Service Calls on Blackberry Smartphones by BlackBerry February 2009 - (Free Research) Encumbered by paper-based work orders and instructions relayed verbally, Cable TV company Videotron needed a solution that helped manage service requests in a way that cut costs and service call mistakes. They chose a wireless solution from Blackberry that automates all administrative steps involved in handling a service call.  (CASE STUDY) READ ABSTRACT |

CSC partners with VCE to jump-start cloud business with Vblock™ Infrastructure Systems by VCE (E-mail this company) December 2011 - (Free Research) This case study explores the solution one of your peers implemented to meet the growing needs of their client base, ensure availability, performance, and security, and increase their competitive advantage in the cloud services market.  (CASE STUDY) READ ABSTRACT |

Speech Analytics - The Power of Simplicity by Calabrio, Inc. June 2011 - (Free Research) This overview examines the power of Speech Analytics technology to extend resources and expand knowledge.  (WHITE PAPER) READ ABSTRACT |

Technical Comparison of On-line Vs. Line-interactive UPS Designs by APC by Schneider Electric January 2004 - (Free Research) This paper describes the advantages and disadvantages of each topology and addresses some common misconceptions about real-world application requirements.  (WHITE PAPER) READ ABSTRACT |

What's New in Lync Server 2010- A Dell Perspective by Dell, Inc. June 2011 - (Free Research) The next generation of communications is here. Lync Server 2010 and Lync 2010 provide sweeping changes to enterprise communications and build on the core Office Communications Server functionalities. With the use of virtualization and role collocation, customers can combine multiple functionalities into fewer machines.  (WHITE PAPER) READ ABSTRACT |

Building on a BPM framework: Can it work for DCM? by IBM November 2011 - (Free Research) This tip guide continues ebizQ.com’s deep dive into approaches for constructing a sound case management architecture. In this installment, ebizQ.com contributor Christine Parizo provides best practices for considering a case management framework based on business process management or other technologies.  (EGUIDE) READ ABSTRACT |

Access Certification: Addressing and Building on a Critical Security Control by Oracle Corporation January 2010 - (Free Research) This white paper discusses the forces driving security controls related to access and how to use automated access certification processes to address these critical issues. The detailed whitepaper walks thorugh the key components of an enterprise-grade access certification solution and highlights the results achieved by customers.  (WHITE PAPER) READ ABSTRACT |

Why build a private infrastructure-as-a-service cloud? by Red Hat/Cisco/Intel November 2011 - (Free Research) Cloud computing builds on various trends including network-centric application access, the consumerization of IT, increasing scale and complexity, open source, and virtualization. Discover how IaaS can help automate an IT infrastructure, maintain governance and eliminate VM sprawl with the proper policies.  (WHITE PAPER) READ ABSTRACT |

Why build a private infrastructure-as-a-service cloud? by Red Hat January 2011 - (Free Research) Cloud computing builds on various trends including network-centric application access, the consumerization of IT, increasing scale and complexity, open source, and virtualization. Discover how IaaS can help automate an IT infrastructure, maintain governance and eliminate VM sprawl with the proper policies and application lifecycle management.  (WHITE PAPER) READ ABSTRACT |

Eclipse Aviation: Jet Maker Uses Enhanced SAP® Software Usability to Support Sales Team by SAP America, Inc. September 2010 - (Free Research) After switching to SAP CRM, the sales team members now benefit from the integration of sales-related activities in both their Microsoft Outlook in-boxes and Web browsers. Continue reading to learn all of the benefits that not only the sales team experienced from switching to SAP® software but also how the marketing team has benefitted as well.  (CASE STUDY) READ ABSTRACT |

Agile Storage Infrastructure for Mainframe Environments by Hitachi Data Systems December 2010 - (Free Research) The new Hitachi Virtual Storage Platform delivers the best performance and capacity combined with lowest power consumption and lower cooling requirements, consuming up to 40% less power than its predecessor. Learn more.  (WHITE PAPER) READ ABSTRACT |

Build Loyalty with an Exceptional Customer Experience by Oracle Corporation UK Ltd December 2012 - (Free Research) Providing the ideal customer experience can turn prospects into loyal, lifetime customers -- a crucial aspect of a financial firm's future success. Watch this brief video to learn how an exceptional customer experience from the beginning can help your financial organization foster lifelong customer loyalty.  (VIDEO)

Oracle's Sun Fire X4170 M2 and Sun Fire X4270 M2 Server Architecture by Oracle Corporation July 2010 - (Free Research) Oracle introduces the new Sun Fire X4170 M2, the most versatile IT infrastructure building block server and the Sun Fire X4270 M2 server, the ideal server for clustered database and virtualized workloads.  (WHITE PAPER) READ ABSTRACT |

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