One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market. 

This paper introduces three techniques employed in the production Data Domain deduplication file system and shows how they can be used to relieve the disk bottleneck. 

This white paper provides examples about how organizations can use BluePrinting technology to achieve a smooth global Web operation and explains how organizations combine Content Management technology with translation technologies for even greater efficiency. 

In this webcast, learn how two leading data modeling tools compare and how utilizing advanced data modeling improves productivity, standards compliance and knowledge sharing. 

The current state of the datacenter, demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Today, lowering the energy and administration/management costs are two key focus areas of datacenter managers in the Asia/Pacific region. 

GUI building tools allow developers to spend less time and money creating Java GUIs, because they can focus on creating application-specific functionality rather than coding the low-level logic required for GUIs to run. 

Database architects and administrators need to discover, document, and re-use data assets; reverse-engineer, analyze, and optimize existing databases; and design to comply with regulatory requirements and organizational standards. 

Check out this price list and specifications of all of Zenith's ARCA (Advanced Recovery and Continuity Appliance) models available. 

This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control. 

This paper explains how whitelisting (accepting only applications and behaviors that are on the approved list and denying everything else) provides a lighter, more agile alternative to blacklisting as a means to protect networks and end points. 

In order to ensuring the EDW will get the optimal performance and will scale as your data set grows you need to get three fundamental things correct, the hardware configuration, the data model and the data loading process.