This is a white paper compiled of survey findings on understanding a business' online customer experience. 

The Embarcadero Developer Survey was conducted throughout the months June and July 2010 and encompasses responses from a wide array of application developers worldwide. The purpose of the survey was to collect information about the top developer trends, challenges, key initiatives, and current tools being used. 

For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead. 

This paper outlines the common CCNA-level commands that you should be familiar with when troubleshooting. 

In 2010, what are your plans for server virtualization? What key feature is most important to you when evaluating virtualization technologies for your organization? Take this survey to contribute your thoughts on server virtualization for SMBs! 

This paper  examines the big picture when it comes to Multiprotocol Label Switching (MPLS), and what happens when a data packet traverses an MPLS cloud. 

Public sector organisations are experiencing increasing levels of economic crime, including cybercrime, and are particularly at risk from being defrauded by their own employees and their suppliers, according to findings from PwC’s latest Global Economic Crime Survey. 

This paper outlines the things you must consider when thinking about the feasibility of replacing a WAN provider’s provider (P) and provider edge (PE) devices with routers. This paper examines these considerations in greater detail, to see where any potential problems might arise. 

When preparing to conduct a site survey for a Cisco® wireless LAN (WLAN) installation, follow the Cisco network design methodology: Prepare, Plan, Design, Implement, Operate, and Optimize (PPDIOO). PPDIOO addresses network implementation in phases. This paper will address the first four phases of this methodology. 

View this video to explore how a flexible, layered approach to security can help mitigate risks. Discover how risk-based authentication can secure the authentication process across multiple devices and how it can intelligently request step-up authentication when appropriate. 

This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers. 

Gain insight into the value of a new technology, overlay transport virtualization (OTV), in this expert resource. OTV enables network scaling and the moving of components of the data center from one side to the other.