Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Overcoming the Modern Challenges to Corporate Records Management by Iron Mountain August 30, 2012 - (Free Research) In this podcast, Forrester's principle analyst Brian Hill provides advice to overcome records management obstacles and discusses the latest solution trends.  (PODCAST) READ ABSTRACT |

KPMG 2012 Global Technology Innovation Survey by ComputerWeekly.com June 27, 2012 - (Free Research) <p>China and the US are the countries most likely to come up with disruptive technology breakthroughs over the next four years, but Europe is lagging, this report from KPMG reveals.</p>  (IT BRIEFING) READ ABSTRACT |

Samsung SDS improve steam satisfaction levels by 25 percent by IBM December 31, 2012 - (Free Research) Check out this case study to learn how Samsung SDS, one of the largest IT service providers in Korea, implemented collaborative application lifecycle management (ALM) software to quickly meet customer requirements and improve productivity and predictability.  (CASE STUDY) READ ABSTRACT |

Mobile location-based services gaining ground by ComputerWeekly.com November 24, 2010 - (Free Research) From the turn of the millennium until the end of 2007 MLBS (Mobile Location Based Services) had promised much, but delivered very little in terms of commercial applications. Even in Japan and South Korea, the most advanced markets for commercial MLBS, usage was disappointing.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems April 2008 - (Free Research) By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.  (WHITE PAPER) READ ABSTRACT |

Miercom Lab Testing Report - Microsoft Lync 2010 by Microsoft January 2011 - (Free Research) This evaluation of Microsoft Lync 2010, an enterprise-grade unified communications (UC) platform, explores why the latest product affords Microsoft what it needs to compete and win in the battle for the enterprise UC market share. Read now to learn how Lync fared when tested in-depth on multiple factors.  (WHITE PAPER) READ ABSTRACT |

The business benefits of switching to mobile TV by ComputerWeekly.com November 2010 - (Free Research) Over the past two years, the mobile TV landscape has changed dramatically.  (WHITE PAPER) READ ABSTRACT |

Information Governance Online Symposium -- Next Generation Digital Convergence for All by SearchCompliance.com November 2011 - (Free Research) Health care organizations are not alone in their efforts to convert physical records to electronic files. In this two part course, hear little-known insight from John Weathington, recognized author and compliance and risk management expert.  (VIRTUAL SEMINAR) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems April 2008 - (Free Research) As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch by Teleformix July 2008 - (Free Research) Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.  (WHITE PAPER) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.  (WHITE PAPER) READ ABSTRACT |

Electronic Health Records: From Evaluation to Implementation by Dell, Inc. August 2011 - (Free Research) With the enactment of the American Recovery & Reinvestment Act (ARRA), healthcare facilities can receive reimbursement for early adoption of Electronic Health Records (EHRs). However, late EHR adopters will be penalized through decreased Medicare and Medicaid reimbursements. Learn how ARRA could impact your healthcare facility.  (WHITE PAPER) READ ABSTRACT |

Speech Analytics: The Simple Definition by Calabrio, Inc. June 2011 - (Free Research) What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are.  (WHITE PAPER) READ ABSTRACT |

SAP HANA -- HP delivers record-breaking benchmarks by Hewlett-Packard Limited October 2012 - (Free Research) View this brief video to learn why SAP chose HP to create a benchmark called EML (Enhanced Mixed Workload) to show off HANA (SAP's in-memory analytics software)'s record-breaking business intelligence data query performance.  (VIDEO) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

Document Capture Across the Health Care Enterprise: Onramp to Improved Business Processes and Health Care Quality by Kofax, Inc. March 2011 - (Free Research) Health care organizations across the country are migrating toward automated systems in an effort to operate more efficiently and improve quality. The push to adopt electronic health records (EHRs) has grabbed significant attention from health care leaders as well as the media and government. Read this white paper now to learn more!  (WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc. June 2011 - (Free Research) This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.  (WHITE PAPER) READ ABSTRACT |

The power of Call Centers and Customer Loyalty by Infor CRM February 2012 - (Free Research) Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.  (EGUIDE) READ ABSTRACT |

The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions by Teleformix July 2008 - (Free Research) Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.  (WHITE PAPER) READ ABSTRACT |

Customer Spotlight: The Journey to Fast EMR Access via VMware View “Follow me” Desktops and Walk-Away Security by Imprivata January 2011 - (Free Research) Learn about Memorial Healthcare’s latest approach to ensure that its clinicians have fast and secure access to critical patient information. You will learn about secure “follow me” desktops to provide doctors and nurses with patient information at their fingertips - from any workstation or personal device.  (WEBCAST) READ ABSTRACT |

John T. Mather Memorial Hospital Puts Patient Care First with IBM XIV by IBM August 2012 - (Free Research) Check out this quick case study to learn how Mather Memorial Hospital was aboe to easily and affordably gain the performance, capacity and scalability to support strategic plans for further digitization and the deployment of the latest high-resolution medical imaging modalities.  (WHITE PAPER) READ ABSTRACT |

E-Book: Log Management for Compliance by SearchSecurity.com & SearchCompliance.com April 2009 - (Free Research) Log management has become an increasingly important part of managing information technology across the enterprise. This E-Book will look at how compliance has changed IT's requirements for log management tools in general, and how the tools continue to evolve to meet security needs as well.  (EBOOK) READ ABSTRACT |

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