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Reduce CPU Usage with 'SMART' SQL by BMC Software, Inc.
November 30, 2009 - (Free Research)
This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.
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Presentation Transcript: Preparing Applications for a Migration to Windows 7 by Flexera Software
March 07, 2011 - (Free Research)
In this transcript of the webcast, "Preparing Applications for a Migration to Windows 7," learn about the basic steps involved with testing and verifying app compatibility for a Windows 7 upgrade, with details on the virtualization options available.
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Top ten reasons to automate your IT processes by Hewlett-Packard Limited
August 03, 2012 - (Free Research)
As IT infrastructures become larger and more complex the need for automation increases for both it's organisational efficiency and knowledge retention. Automation technology can help address alerts and incidents, as well as increase infrastructure up time while reducing operational costs.
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The Case for Log Management Warehousing – An ESG Analyst Brief by Hewlett-Packard Company
March 23, 2010 - (Free Research)
As log management and analysis needs evolve, legacy products can’t scale, accommodate uncommon log file formats, or provide the right level of real-time or historical analysis. These requirements are driving a transition to a new model called log management warehousing.
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Specialty Analytics Servers by Sybase, an SAP company
April 23, 2010 - (Free Research)
Businesses are constantly producing complex that needs to be analyzed quickly for critical business needs and decisions. Watch this videocast to learn how Specialty Analytics Servers outperform traditional transaction processing systems in managing the deluge of data and information that is swamping businesses all around the world.
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ROC Maestro for Open Systems by ROC Software
ROC Maestro for Open Systems, a key component of the ROC Enterprise Suite™, provides a very easy method for scheduling and managing workloads, processes, dependencies and events across complex, heterogeneous IT environments.
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Navy Federal Credit Union becomes trusted advisor with Infor by Infor
December 31, 2012 - (Free Research)
Providing your customers with accurate, timely, pertinent information is the cornerstone of success for any client-based business. Check out this brief case study to lean how Navy Federal Credit Union implemented a cross-servicing platform to monitor customer interactions and provide more relevant services and information to their clients.
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Top 10 Tips on Getting Started with Speech Analytics by Verint Systems
April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value.
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NJ 2-1-1 Success Story by Five9
April 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system.
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Sauder Woodworking: Enhancing the Lean Journey by SAP America, Inc.
July 1967 - (Free Research)
In this case study learn how Sauder Woodworking was able to increase visibility on execution processes, improve manufacturing flow and efficiency by following a strategic direction for lean manufacturing, and simplify work order reporting by using SAP ERP
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Archive Attender™ for Exchange - Affordable Email Archiving by Sherpa Software
Archive Attender is a solution designed to move or copy messages from mailboxes, PST files and public folders. Administrators search indexed archives and view reports for storage and compliance. No SQL database or proprietary hardware required. Offers flexible archiving architecture. Free Trial available.
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What If Any Agent Could Take Any Call? by KANA
(E-mail this company)
June 2012 - (Free Research)
Good customer service involves leveraging policies, people, and technology to answer customer questions and solve problems with accuracy, speed, and consistency. Check out this paper for tips on how to relieve customer service pain points and get your agents able to answer calls with ease, and keep customers coming back time and time again.
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Converting Service Calls into Sales with Real-Time Offer Management by SAP America, Inc.
July 1967 - (Free Research)
Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information.
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How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc.
January 2011 - (Free Research)
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business.
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AmeriMerchant Video by Avaya
September 2011 - (Free Research)
This brief video details how one large company easily directs a large volume of phone calls on a daily basis using Avaya's unified communications system.
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VW Credit, Inc. by Aspect
March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.
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