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Online Training Case Study by SyberWorks, Inc.

December 2008 - (Free Research)
The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license. 
(CASE STUDY) READ ABSTRACT |

crystalreports.com: Web-Based Reporting & Information Sharing by Business Objects

crystalreports.com is a web-based report-sharing service that allows organizations to instantly share crucial business information with the right people - simply and securely. There is nothing to install, and places no additional workload on IT. It improves decision makers’ ability to make key business decisions based on timely and accurate data. 
(SOFTWARE PRODUCT)

US Airways Standardizes WFM Across All Contact Centers by Aspect

September 2013 - (Free Research)
After a merger, US Airways was struggling with a great disparity between the applications used across its five call centers. It was evident that US Airways needed a single workforce management tool across all contact centers, in order to solve scheduling issues and better forecast call volume. 
(CASE STUDY) READ ABSTRACT |

Top 10 Tips on Getting Started with Speech Analytics by Verint Systems

April 2008 - (Free Research)
By enabling enterprises to mine large volumes of recorded customer/agent voice interactions, speech analytics is redefining quality in a way that can promote greater customer satisfaction, loyalty, and value. 
(WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

Visa Desjardins Provides a Differentiated Customer Experience by Genesys

February 2013 - (Free Research)
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment. 
(WEBCAST) READ ABSTRACT |

Rentokil Initial Improves Software Asset Management by Flexera Software

October 2011 - (Free Research)
Rentokil Initial, one of the largest business services companies in the world, was struggling with managing their software assets. In this case study, find out how Rentokil was able to implement a mature software asset management process and gain complete control over their software licenses, for reduced costs and lower risk. 
(CASE STUDY) READ ABSTRACT |

Case Study: Golfbreaks Implements Integrated, Multichannel Contact Center by Aspect

March 2014 - (Free Research)
This brief video case study reveals how Golfbreaks.com, Europe's largest golf travel company, successfully implemented a multichannel contact center and optimized its unified communications strategy. 
(WEBCAST) READ ABSTRACT |

Best Practices for Oracle Licence Management by Flexera Software

November 2011 - (Free Research)
In this white paper you will learn five reasons why your Oracle licensing requirements may evolve, the five best practices for Oracle license management and more. 
(WHITE PAPER) READ ABSTRACT |

Fulfilling the Lean Software Promise: Building and Running Spring Applications on VMware vFabric tc Server™ by VMware, Inc.

March 2011 - (Free Research)
Java developers by the millions have discarded bloated JEE containers in favor of lean software platforms. The choice of a large majority of Java developers today, these lightweight frameworks and application servers harmonize development with IT operations. Continue reading to learn more. 
(WHITE PAPER) READ ABSTRACT |

Staying Compliant with BYOD by CDW Corporation

March 2014 - (Free Research)
This expert e-guide explains how enterprise app stores can help enhance software license compliance and asset management by giving organizations better insight into employee-owned devices. Also, discover strategies to solve the compliance and management issues brought on by BYOD and mobile cloud applications. 
(EGUIDE) READ ABSTRACT |

Software Compliance Management: Automating License Compliance in the New, Mixed-IP Development World by Black Duck Software

July 2008 - (Free Research)
Software compliance management systems help ensure enterprises achieve the business acceleration they want from software reuse, while meeting the stringent requirements of shareholders, regulators and customers for proper management of company. 
(WHITE PAPER) READ ABSTRACT |

Public complaints case study by SAS

March 2013 - (Free Research)
With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions. 
(CASE STUDY) READ ABSTRACT |

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.

June 2011 - (Free Research)
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. 
(WHITE PAPER) READ ABSTRACT |

Maximizing IT Value by Using High-End Server Processors by Dell, Inc. and Intel®

October 2008 - (Free Research)
Intel IT has standardized on Intel® Xeon® processors with a core frequency of 3 GHz for two-socket servers for design computing and enterprise server virtualization. 
(WHITE PAPER) READ ABSTRACT |

Minimizing Distressed Shipments by IBM

December 2010 - (Free Research)
Read this case study to learn how Lombardi Teamworks® helped a major computer manufacturer gain a complete understanding of the distressed shipment process and orchestrate efficient responses to returns. Read on to learn to learn how this large computer manufacturer saved 2 million dollars per quarter with Lombardi Teamworks®. 
(CASE STUDY) READ ABSTRACT |

Large School District Weighs TCO of Microsoft by Microsoft

June 2009 - (Free Research)
In response to deepening budget challenges, Orange County Public Schools (OCPS) sought to reduce IT related expenses. OCPS conducted a study to compare the total cost of ownership (TCO) of different productivity suite software alternatives, in particular the 2007 Microsoft® Office system and open source software (OSS) alternatives.. 
(CASE STUDY) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Intel Intelligent Power Node Manager by Intel

August 2011 - (Free Research)
With calls for efficiency and shrinking budgets, it is certain that any attempt to reduce power consumption will be welcome. Take a look at this exclusive resource to learn how implementing a power capping, monitoring and allocating application can improve overall performance and energy consumption in your data center. 
(WHITE PAPER) READ ABSTRACT |

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

CW Special report on Wipro by ComputerWeekly.com

November 2012 - (Free Research)
This 5 page special report from Computer Weekly gives you the facts on Wipro, its strategy, products and services and financial performance. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Streamline Software Asset Management, Compose a software Management Symphony by CDW Corporation

February 2014 - (Free Research)
View this webcast to explore a software asset management solution with customized application inventory reporting that enables you to easily assess software licenses and reduce compliance risks and costs. 
(WEBCAST) READ ABSTRACT |

ROI CASE STUDY - GOOGLE APPS & TVR COMMUNICATIONS by Google Apps

January 2009 - (Free Research)
In 2007, TVR found that its dated version of Exchange, which was running on Windows NT 4, was running out of disk space and needed to be upgraded or changed. TVR deployed Google Apps to replace its existing Microsoft Exchange environment and improve collaboration, reducing IT costs and risk while increasing agility. 
(CASE STUDY) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

SUN SPARC® ENTERPRISE T5440 SERVER ARCHITECTURE by Sun Microsystems, Inc.

October 2008 - (Free Research)
Employing UltraSPARC® T2 Plus processors - an evolution of the industry's first massively threaded systems on a Chip (SoC) - the Sun SPARC® Enterprise T5440 server offers breakthrough performance and energy efficiency to drive Web 2.0 infrastructure and address other demanding datacenter challenges. 
(WHITE PAPER) READ ABSTRACT |

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