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The Forrester Wave™: Web Content Management For Digital Customer Experience, Q2 2013 by Adobe Systems, Inc.

May 17, 2013 - (Free Research)
As new technologies like mobile and cloud computing emerge, IT professionals are forced to drill deeper into specialized product and technology expertise — often at the expense of high-level strategic thinking. View this Gartner report to examine the issues with IT groups and organizations as a whole. 
(WHITE PAPER) READ ABSTRACT |

What Pervasive Video Can Do For You by Dimension Data

July 11, 2012 - (Free Research)
Video-enabled communication and collaboration methods are being adopted to achieve improved collaboration, productivity and innovation. This paper outlines the results of a recent survey conducted amongst 50 senior IT decision-makers, detailing the types of video platforms their organizations are employing, business drivers and more. 
(WHITE PAPER) READ ABSTRACT |

Prepare for the Future of Integrated Communications by AT&T Corp

December 13, 2011 - (Free Research)
Many communications infrastructures use multiple platforms for voice and date, which have a complete lack of cohesion. Unfortunately, these legacy infrastructures cannot deal with the demands communications initiatives today put on them. 
(WHITE PAPER)

AT&T Global Network Client: Providing Secure Remote Access with the AT&T Global Network Client by AT&T Corp

October 24, 2011 - (Free Research)
The AT&T Global Network Client provides secure remote network access anywhere, at any time. 
(WHITE PAPER) READ ABSTRACT |

Transforming your Contact Center…”SIP-ly” Stated by AT&T Corp

September 21, 2011 - (Free Research)
Many businesses are investigating new ways to transform your voice now and prepare for the future of communications. This means taking a look, at and moving to, an IP-based communications infrastructure. 
(WHITE PAPER)

SAP Business Communications Management Rapid-Deployment Solution by SAP America, Inc.

March 24, 2011 - (Free Research)
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits. 
(WHITE PAPER) READ ABSTRACT |

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc.

April 27, 2009 - (Free Research)
For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. 
(WHITE PAPER) READ ABSTRACT |

Unified Communication for Dummies by Avaya Inc.

November 2008 - (Free Research)
Find here the real-world examples of how unified communications is being used now to solve critical business challenges and the tips you can use to meet your business needs in the modern, mobile work environment. 
(BOOK) READ ABSTRACT |

Mobile Social Networking and the Next Generation of Handheld Devices by BlackBerry

February 2009 - (Free Research)
This paper explains how social networking and the next generation of handheld devices will improve business decision-making through efficient, unified communications and location awareness. 
(WHITE PAPER) READ ABSTRACT |

Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc.

February 2008 - (Free Research)
In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more. 
(CASE STUDY) READ ABSTRACT |

Improve Organizational Communications by Cisco Systems, Inc.

October 2011 - (Free Research)
As an organization’s workforce becomes increasingly mobile and dispersed, its ability to survive and thrive depends on effective employee communications. Learn about a collaboration platform that allows for improved employee communication and productivity. 
(WHITE PAPER)

Business Edition 6000 Business Data Sheet by Cisco Systems, Inc.

October 2011 - (Free Research)
Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems. 
(VIDEOCAST) READ ABSTRACT |

Upgrading to Cisco Unified Communications Manager Business Edition 6000 by Cisco Systems, Inc.

October 2011 - (Free Research)
Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination. 
(WHITE PAPER) READ ABSTRACT |

Upgrading to Cisco Unified Communications Manager Business Edition 6000 by Cisco Systems, Inc.

September 2011 - (Free Research)
Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.Now through Oct.29th 2011, US-based customers can buy one eligible Cisco Unified IP Phone and get another free. 
(WHITE PAPER) READ ABSTRACT |

Business Edition 6000 Business Data Sheet by Cisco Systems, Inc.

September 2011 - (Free Research)
Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems. 
(VIDEOCAST) READ ABSTRACT |

Maximize Your Collaboration Investment by Choosing the Right Services Approach by Cisco Systems, Inc.

June 2010 - (Free Research)
This IDC Vendor Spotlight reviews Cisco's collaboration services. This paper also reviews IDC research on the overall collaboration market, including unified communications (UC), and looks at the impact and benefits of collaboration services on customers and partners. 
(ANALYST REPORT)

IP Centrex vs. Hosted Unified Communications for MSPs by Cisco Systems, Inc.

March 2011 - (Free Research)
How similar are IP Centrex and hosted Unified Communications? Service providers that may be considering investing in hosted IP PBX  solutions - or expanding what they already offer - would benefit from comparing the two hosted approaches on several key business and technology dimensions. Continue reading to learn about the comparisons. 
(WHITE PAPER) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc.

January 2011 - (Free Research)
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business. 
(WHITE PAPER) READ ABSTRACT |

Cash In On Your Old PBX System by Cisco Systems, Inc.

May 2010 - (Free Research)
Learn how this offer can help your organization to: Reduce monthly operational and management expenses, improve your customers' experiences and staff productivity, and add new voice services that enhance your business. View this now to learn more about Cisco Unified Communications. 
(PRODUCT OVERVIEW)

Small Business Communications VoIP by Cisco Systems, Inc.

August 2009 - (Free Research)
Read this paper to learn what is Small Business Communication VoIP and what it can do for your business. 
(WHITE PAPER) READ ABSTRACT |

Business Communication Tools for Tough Times by Cisco Systems, Inc.

August 2009 - (Free Research)
Small businesses in particular have to do more with less, without compromising the ability to deliver quality products and services to their customers. Unified communications and Web 2.0 collaboration tools can help your employees be more productive right from their desktops, simply, easily, and cost-effectively. 
(WHITE PAPER) READ ABSTRACT |

How to Get Ahead in a Challenging Economy by Cisco Systems, Inc.

August 2009 - (Free Research)
Like their larger counterparts, small businesses are turning to innovative, network-based communication tools to work more efficiently for less. Cisco offers a number of unified communications solutions tailored specifically to small businesses. 
(WHITE PAPER) READ ABSTRACT |

Get Ahead with a Business Communications Network by Cisco Systems, Inc.

August 2009 - (Free Research)
Even the smallest business can live large with a business communications system from Cisco. Why switch to a small business communications system from Cisco? Because when you combine voice, video, and data in a single network, you can cut costs and get more done. 
(WHITE PAPER) READ ABSTRACT |

Whitepaper: Understanding IBM Lotus Sametime and Unified Telephony by IBM

December 2010 - (Free Research)
This white paper defines the IBM® Unified Communications and Collaboration (IBM UC2™) vision of making it easy for you to find, reach, and collaborate with others through a unified user experience. This strategy is designed to make it easy for you to access and manage telephone communications from inside the Lotus Sametime or Lotus Notes® client. 
(WHITE PAPER) READ ABSTRACT |

Oracle Introduces Oracle Communications Data Model by Oracle Corporation

October 2010 - (Free Research)
Listen to this podcast to hear Tony Velcich, from Oracle’s Communications Product Management team, discuss the benefits of this solution. 
(PODCAST) READ ABSTRACT |

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