WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT)

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company) RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  (ASP & SOFTWARE PRODUCT)

Global Manufacturing: MES and Beyond Benchmark Report by Apriso® Corporation (E-mail this company) August 2006 - (Free Research) While the vast majority of global manufacturing companies rely on ERP and database management capabilities to accomplish enterprise tasks today, emerging technologies, such as next generation MES, manufacturing intelligence, and business analytics are playing an increasingly important role. Read this report for details. (ANALYST REPORT) READ ABSTRACT |

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor. March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER) READ ABSTRACT |

Benchmarking Strategies for Application Acceleration by Akamai Technologies. March 2008 - (Free Research) This paper introduces you to the issues involved in wide-area application slowdowns. (WHITE PAPER) READ ABSTRACT |

The Information Protection Lifecycle: How Reconnex Protects Your Obvious and Not so Obvious Information by Reconnex Corporation June 2008 - (Free Research) Reconnex offers a solution with the functional breadth and depth needed to address the full lifecycle of information protection. (WHITE PAPER) READ ABSTRACT |

VistaCapture by Viking Software Solutions. The VistaCapture software suite is the solution for rapid development of data capture applications.  (SOFTWARE PRODUCT)

Aberdeen Report - Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management by Parametric Technology Corporation (PTC) December 2007 - (Free Research) Over the years, many companies have focused on improving the efficiency of change management. Recently, there has been a shift in perspective on change management. This report serves as a map for companies seeking to improve productivity in their engineering change processes and make better business decisions that will drive product profitability. (ANALYST REPORT) READ ABSTRACT |

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya, Inc June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. (WHITE PAPER) READ ABSTRACT |

Essential Manager's Guide: Intelligent Communications by Avaya, Inc June 2008 - (Free Research) How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications. (WHITE PAPER) READ ABSTRACT |

Strategies for Distributing Your Online Content: Why, Where and How by KnowledgeStorm Webinars (E-mail this company) July 2006 - (Free Research) In this one hour Webcast, presented by Jeff Ramminger, EVP KnowledgeStorm, learn how you can develop more effective content, make it available more efficiently and influence the most important decision makers at the right stages of the buying process. (WEBCAST) READ ABSTRACT |

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT)

Engineering Change Management 2.0: Better Business Decisions from Intelligent Change Management by PTC February 2008 - (Free Research) This report serves as a roadmap for those companies seeking to improve productivity in their engineering change processes, but just as importantly make better business decisions that will drive product profitability. (WHITE PAPER) READ ABSTRACT |

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT)

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys Co. March 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. (WHITE PAPER) READ ABSTRACT |

Supply Chain Solutions Suite for Storage Manufacturers by ModusLink (E-mail this company) ModusLink executes comprehensive supply chain solutions and services for the Storage industry that span the entire supply chain. An outsourcing leader for more than 20 years, ModusLink has documented and standardized its best practices into customized options offered within a complete Storage Solutions Suite of services.  (SERVICE)

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co. June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. (WHITE PAPER) READ ABSTRACT |

ESG: Intelligent Data Archiving by Arrow Electronics, Inc. April 2008 - (Free Research) The goal of intelligent data archiving is to move dormant data off of primary storage systems and put them on lower cost, easy to manage archival storage. Read this ESG white paper to learn more about intelligent data archiving and its benefits. (WHITE PAPER) READ ABSTRACT |

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 2 by SAP America, Inc. March 2008 - (Free Research) Anticipating customer needs is a better predictor of success than just responding to what customers say they want. Read this white paper to learn how you can create a unique customer experience by anticipating customers' lifestyle needs and demands. (WHITE PAPER) READ ABSTRACT |

F5 Acopia ARX Series Intelligent File Virtualization Devices by F5 Networks (E-mail this company) Acopia ARX devices introduce intelligent file virtualization into the file storage infrastructure, eliminating the disruption associated with storage administration & automating many storage management tasks. The result is a dramatic improvement in cost, agility and business efficiency.  (HARDWARE PRODUCT)

Using Intelligent Document Recognition to Automate Enterprise Content Management by EMC Corporation. May 2008 - (Free Research) Dispatcher, the IDR solution from EMC Captiva, provides a strong set of innovative technologies that enable corporations to streamline their documents flow. (WHITE PAPER) READ ABSTRACT |

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 3 by SAP America, Inc. March 2008 - (Free Research) The amount of customer information available grows every day. Learn why it is critical for you to analyze and understand customer information in order to draw meaningful conclusions about consumer lifestyles, buying habits and shopping behaviours. (WHITE PAPER) READ ABSTRACT |

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 1 by SAP America, Inc. March 2008 - (Free Research) Learn how you can how you can hook customers with fresh, unusual and relevant shopping experiences. Drive customer loyalty by training, empowering and providing employees with the technical tools to capture the nuances of customer behaviour. (WHITE PAPER) READ ABSTRACT |

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT)

BI: Confronting the Gap Between Strategy & Execution by Business Objects June 2008 - (Free Research) BusinessObjects XI 3.0 helps transform the way your organization works - making every person, process, and decision more intelligent. (WHITE PAPER) READ ABSTRACT |

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