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Achieving Service Excellence Across The Enterprise by Numara Software February 01, 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..  (WHITE PAPER) READ ABSTRACT |

Realizing ITIL V3: Top Technologies to Drive Value by Hewlett-Packard Company August 2008 - (Free Research) Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.  (WHITE PAPER) READ ABSTRACT |

Running Microsoft® Office SharePoint Server 2007 on VMware® Infrastructure by Global Knowledge December 2009 - (Free Research) Microsoft Office SharePoint Server (MOSS) 2007 is one of Microsoft's fastest growing server products. In this document, we describe the implementation and best practices for virtualizing a typical medium-sized MOSS 2007 intranet farm deployment.  (WHITE PAPER) READ ABSTRACT |

ITIL Version 3 - What the Changes Could Mean to You by Global Knowledge December 2008 - (Free Research) As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.  (WHITE PAPER) READ ABSTRACT |

On Demand Webcast: Improving Service Delivery with Intelligent Document Capture by EMC Corporation November 2009 - (Free Research) This EMC webcast series will show how you can deliver these benefits by digitizing, securing, and automating operational processes to create a Connected Government. Download this webcast series to discover technologies that can transform your agency's operations.  (WEBCAST) READ ABSTRACT |

Government Insights: Case Management -- Improving Service Delivery thru Connected Government by EMC Corporation April 2008 - (Free Research) Organizations need to improve service delivery while coping with fewer resources by managing information as digital assets and automating back-office processes through case management. By doing so, these organizations realize the promise of connected government while simultaneously reducing time, cost, and risk.  (WHITE PAPER) READ ABSTRACT |

Whitepaper: Roadmap to Effective eGovernment by EMC Corporation November 2009 - (Free Research) This detailed handbook covers four stages – from paper-based dependency to the achievement of connected government. A best-practices roadmap will offer you the ideal strategy for your current information infrastructure.  (WHITE PAPER) READ ABSTRACT |

Striking a Balance: Controlling E-Discovery by Combining In-House Resources with Outsourced Experts by FTI Technology November 2009 - (Free Research) Increasingly, corporations are taking control of their e-discovery process and striking a balance between in-house and outsourced resources. This whitepaper is a best practices guide on the mechanics of effectively and efficiently balancing in-house control with outsourced execution.  (WHITE PAPER) READ ABSTRACT |

Bitpipe Research Guide: Content and Knowledge Management by Bitpipe November 2006 - (Free Research) Content Management Systems give you the power to leverage company-wide knowledge assets for competitive advantage.  (RESOURCE CENTER)

Applying Knowledge Management to Project Management by Global Knowledge June 2009 - (Free Research) There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management.  (WHITE PAPER) READ ABSTRACT |

Define What's Valued Online - A Webcast Presented by KnowledgeStorm by KnowledgeStorm Webinars (E-mail this company) September 2005 - (Free Research) The CMO Council and KnowledgeStorm have partnered to explore the relationship between online technology researchers and IT vendors. Join KnowledgeStorm in this Webcast replay to learn what over 1,400 survey respondents said about online technology content usage and its influence on IT buying.  (WEBCAST) READ ABSTRACT |

Leveraging Your Most Valued Asset: Knowledge by Vivisimo, Inc. December 2009 - (Free Research) Why do most organizations continuously fail in utilizing knowledge? In this webcast, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools.  (WEBCAST) READ ABSTRACT |

SAP® BusinessObjects™ Data Services: One Product For Data Quality and Data Integration by SAP AG June 2009 - (Free Research) Introducing SAP® BusinessObjects™ Data Services breakthrough technology software for the enterprise information management market. The software unifies our leading data-quality and integration solutions - helping your organization to move, transform, and improve virtually any type of data anywhere, at any frequency.  (WHITE PAPER) READ ABSTRACT |

Jumpstart In-House E-Discovery with Ringtail QuickCull by FTI Technology November 2009 - (Free Research) Learn how your legal team can conduct quick, effective early case assessments (ECA), dramatically reduce costs associated with processing and document review, and control your internal e-discovery process with more confidence.  (WEBCAST) READ ABSTRACT |

15 Minute Guide To Case Management by EMC Corporation November 2009 - (Free Research) In 15 minutes we'll discuss case management, explain why it's important, suggest how it enables connected government, touch on how it can be applied across a variety of case types, discuss the components of a case management solution, and offer deployment guides and suggestions.  (WHITE PAPER) READ ABSTRACT |

8 Problems of Keyword Search in E-Discovery – A Guide for Fortune 1000 Companies by FTI Technology November 2009 - (Free Research) In this paper – first in a three part series - we will examine the difficulties of working with keywords during a matter, the many challenges associated with relying on keyword search, and the cost and risk associated with attempting to “guess” one’s way to a relevant document set.  (WHITE PAPER) READ ABSTRACT |

ITIL for the Real World by Numara Software January 2009 - (Free Research) This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.  (WEBCAST) READ ABSTRACT |

Getting Control of Electronic Discovery by FTI Technology December 2008 - (Free Research) This ESG analyst paper discusses the challenges posed by electronic discovery processes, current methods of dealing with these issues, and the potential cost savings that companies could achieve if they choose to invest in technology to help expedite the entire operation.  (ANALYST REPORT) READ ABSTRACT |

Reduce Your Server Footprint with SQL Server 2008 -- Rely on SQL Server 2008 to Consolidate Database Servers by Dell, Inc. and Intel September 2009 - (Free Research) With its new unified management and auditing tools, SQL Server 2008 makes it easier to manage multiple instances on fewer servers. And by hosting these instances on Dell PowerEdge Servers powered by multi-core processors, you can guarantee the best levels of availability, as well as ensure the best possible performance.  (WHITE PAPER) READ ABSTRACT |

Cost Effective Records Management - An Assessment Whitepaper by Cohasset Associates by IBM November 2007 - (Free Research) Given the ever-increasing growth of litigation, investigations and regulatory actions coupled with the explosive growth of electronic records, automation of an organization’s records management policies, processes and business practices is no longer an option; it is now a necessity.  (ANALYST REPORT)

2010 E-discovery Best Practices from Real-World Cases by Clearwell Systems October 2009 - (Free Research) This paper details several best practices derived from real-world cases and explains how Clearwell customers have met their e-discovery challenges and achieved a significant return on investment (ROI) -- often within a single case.  (WHITE PAPER) READ ABSTRACT |

5 Critical Factors to In-House eDiscovery Success by Clearwell Systems August 2009 - (Free Research) eDiscovery for civil litigation is a fact of life in the enterprise. This Technology in Brief, written by Christine Taylor form the Taneja Group, will discuss the top 5 critical factors of an in-house eDiscovery solution.  (ANALYST REPORT) READ ABSTRACT |

The E-Discovery “How-To” Guide: Practical Recommendations for Streamlining Corporate E-Discovery by Clearwell Systems October 2008 - (Free Research) This paper breaks down the e-discovery process into phases, discusses best practices and relevant technologies for each phase, and provides a matrix to guide an e-discovery team’s decision making process.  (WHITE PAPER) READ ABSTRACT |

SharePoint Customization Best Practices by Global Knowledge December 2008 - (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.  (WHITE PAPER) READ ABSTRACT |

Control Your Email Environment with these 11 Tips by Iron Mountain Digital September 2009 - (Free Research) The handling of email has become a critical business, IT and regulatory issue, driving a need for email archiving solutions in many organizations. This whitepaper will cover archiving and email management, eDiscovery and knowledge management.  (WHITE PAPER) READ ABSTRACT |

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