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 •   IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
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Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals by Enterprise Management Associates (EMA)

May 2008 - (Free Research)
Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative. 
(WHITE PAPER) READ ABSTRACT |

How to Populate Your CMDB in Four Steps by ASG Software Solutions

February 2010 - (Free Research)
For organizations that start small, and do it right, the gains achieved with their initial CMDB population will serve as a foundation for optimal data management results in other departments and other service areas. Read this paper to learn how. 
(WHITE PAPER) READ ABSTRACT |

HP Key Strategies for Successful Customer CMDB Implementations. by Hewlett-Packard Company

June 2008 - (Free Research)
To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches. 
(WHITE PAPER) READ ABSTRACT |

How ASG's MetaCMDB Strategy Enables More Effective BSM by ASG Software Solutions

February 2010 - (Free Research)
This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context. 
(WHITE PAPER) READ ABSTRACT |

ASG's metaCMDB™ Master or "Citizen" CMDB Containing Critical Enterprise Configuration Information by ASG Software Solutions

May 2010 - (Free Research)
The sound understanding and visibility of configuration information provided by ASG’s metaCMDB™ is critical for ITIL initiatives and business service management (BSM) implementations, service desk support, and the integration of disparate technologies. Read this paper to find out more. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Helping IT Gain Efficiencies and Reduce Costs - Microsoft System Center by Microsoft

February 2010 - (Free Research)
In this presentation transcript, experts Sacha Dawes and Kenon Owens discuss topics including best practices to monitor virtual and physical workloads, meet high availability needs, improve CMBD, asset management and integrating a self-managing solution to accelerate troubleshooting and problem resolution. 
(PRESENTATION TRANSCRIPT)

Realizing ITIL V3: Top Technologies to Drive Value by Hewlett-Packard Company

August 2008 - (Free Research)
Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement. 
(WHITE PAPER) READ ABSTRACT |

Automated Network Lifecycle Management-- Unifying Fault, Performance, and Configuration Management to Increase Uptime, Reduce Costs, and Minimize Human Error by Hewlett-Packard Company

December 2008 - (Free Research)
Learn about the benefits of state-of-the-art network fault management, performance management, and configuration management systems and the integration that brings them together. 
(WHITE PAPER) READ ABSTRACT |

Trust, But Verify: Configuration Management with Data Certification by ServiceNow

October 2013 - (Free Research)
This webcast covers the importance of effective data certification management. 
(WEBCAST) READ ABSTRACT |

Zenoss Core: Open Source Monitoring and Systems Management by Zenoss, Inc.

January 2009 - (Free Research)
Network management and systems management professionals have more infrastructure than ever to manage. Existing systems management tools are incomplete, too expensive and/or too complex. Download this trial softwar and learn how Zenoss Core Open Source Monitoring and Systems Management can help. 
(TRIAL SOFTWARE)

Business Service Management by ASG Software Solutions

Business Service Management (BSM) solutions can effectively be defined as the fusion of IT and business needs, Successfully employed, they will empower IT with the necessary tools to increase overall business value. 
(SOFTWARE PRODUCT)

Boosting Efficiency with IT Process Automation by CA Technologies.

June 2008 - (Free Research)
As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running. 
(WHITE PAPER) READ ABSTRACT |

Apply the ITIL Framework with Confidence by TechExcel

August 2008 - (Free Research)
This whitepaper explains how ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. 
(WHITE PAPER) READ ABSTRACT |

The top 10 misconceptions about performance and availability monitoring by Hewlett-Packard Company

December 2011 - (Free Research)
This white paper examines the 10 common misunderstandings about monitoring of today's complex, distributed, and service-oriented applications and offers suggestions for implementing complete business-focused, adaptable monitoring strategies. 
(WHITE PAPER) READ ABSTRACT |

Unified Physical Infrastructure℠ Solutions for the Data Center A Service Management Approach to IT Physical Infrastructure Management by Panduit

September 2010 - (Free Research)
This white paper discusses how a DCIM solution based on the Unified Physical InfrastructureSM (UPI) approach brings visibility to the physical infrastructure components that support mission critical services. Armed with this solution, data center stakeholders have a more powerful service management toolset and so much more 
(WHITE PAPER) READ ABSTRACT |

Case Study: Mid-Carolina Electric Cooperative, Inc. by Perceptive Software

August 2010 - (Free Research)
Read this case study of Mid-Carolina Electric Cooperative, Inc. to learn how replacing its old document imaging system with a new low-maintenance full-featured document management, imaging and workflow suite improved allowed for better information sharing and document availability, faster customer service and increased productivity. 
(CASE STUDY) READ ABSTRACT |

The Paperless Office-Turning the Page on Paper Use by SpringCM

August 2008 - (Free Research)
This whitepaper explains the benefits of a paperless office using SpringCM. Learn how to establish an inbound e-mail address and fax number to capture paper and digital content, and have incoming transmissions routed to SpringCM, saving time and paper. 
(WHITE PAPER) READ ABSTRACT |

How to Improve Employee Productivity in Midsize Businesses by Oracle Corporation

March 2008 - (Free Research)
This white paper reviews the productivity issues facing midsize businesses and discusses how Oracle Application Express (APEX) improves employee productivity and enhances development efficiencies. 
(WHITE PAPER) READ ABSTRACT |

IT Knowledge Exchange Live Chat – Drive Your Business Forward with SharePoint 2010 by Microsoft

June 2010 - (Free Research)
SharePoint 2010 delivers a powerful, easy-to-deploy infrastructure that can help you make your company more productive. Continue reading this transcript to learn more about SharePoint 2010 and hear from experts. 
(PRESENTATION TRANSCRIPT)

Knowledge-centric Application Lifecycle Management by TechExcel

June 2008 - (Free Research)
Achieve knowledge-centric application lifecycle management (ALM) in your organization for seamless knowledge transfers and ensure that the best processes and method are used during each phase of project development. 
(WHITE PAPER) READ ABSTRACT |

The Social Enterprise: Using Social Enterprise Applications to Enable the Next Wave of Knowledge Worker Productivity by Oracle Corporation

October 2008 - (Free Research)
Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Worldwide SharePoint Data and Content Access with DocAve by AvePoint, Inc.

July 2011 - (Free Research)
This white paper outlines the technological and infrastructural barriers that businesses must overcome to ensure their SharePoint platform can quickly respond to ever-changing needs at "Web speed." 
(WHITE PAPER) READ ABSTRACT |

UK IT priorities 2012 by ComputerWeekly.com

August 2012 - (Free Research)
This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies. 
(IT BRIEFING) READ ABSTRACT |

Will Your Company Benefit from Fax Servers and Electronic Document Delivery? by OpenText

October 2010 - (Free Research)
This paper discusses how efficient, secure and cost-effective distribution of this business information can have a significant impact on overall business performance by extending process efficiencies. That’s where fax server software can provide a business edge. Read on to learn if your company can benefit from automating document delivery. 
(ESSENTIAL GUIDE) READ ABSTRACT |

DAM 2.0: Collaboration & Project Management Control: Learn how Digital Asset Management (DAM) has Evolved to Address the Needs of Today’s Sophisticated Workflows. by Canto Software Inc.

March 2010 - (Free Research)
Learn how digital asset management (DAM) has evolved to address the needs of today’s complex workflows. DAM must support the needs of organizations that collaborate on project development. Read this paper to find out how Canto enables companies to easily organize, find, share and track their ever-increasing numbers of digital files, in any format. 
(WHITE PAPER) READ ABSTRACT |

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