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The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist
November 30, 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!
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Benchmarking in the contact center: Tips for managing what you measure by Avaya
December 31, 2010 - (Free Research)
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
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Best Practices in Creating a Strategic Finance Function by SAP America, Inc.
January 23, 2009 - (Free Research)
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
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American Shipper Best Practices in Intl Transportation Management by SAP America, Inc.
December 31, 2011 - (Free Research)
<p>This report draws on American Shipper's benchmarking series and highlights actionable best practices for professionals involved in global supply chain management. This includes suggestions for improving processes, addressing technology, and ultimately delivering better results. </p>
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OpenText Auto-Classification by OpenText
December 31, 2012 - (Free Research)
Records management is a key element to any successful information governance strategy, but often times it can be unnecessarily complex. Check out this white paper to learn about a technology that reduces manual effort in classifying records in order to improve consistency, save time, and better enforce policies.
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CW+: Compass: How benchmarking can identify IT savings by ComputerWeekly.com
October 22, 2010 - (Free Research)
Benchmarking, or the analysis of operational costs, productivity, and service levels in a comparative context of market standards, is a firmly established management tool.
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E-Guide: Benchmarking Core Switches: Modeling Techniques for Switch Testing by NETGEAR Inc.
March 2011 - (Free Research)
Bottlenecks can lurk inside a high-speed 10 GbE core switch and cause its actual performance to clock in below theoretical maximum. The solution is benchmark any of these high-end devices before purchase. This e-guide discusses why using model traffic modeling to benchmark core switches is your best choice and how it can cut major costs.
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Safe, Realistic Test Data: The Case for RowGen by Innovative Routines International, Inc.
March 2008 - (Free Research)
RowGen provides a cost-effective alternative to the practice of production data replication. This is accomplished by providing data content that requires no additional security measures.
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VDI: Benchmarking Paper by DataCore Software Corporation
September 2011 - (Free Research)
This paper reports on efficient configurations for Virtual Desktops (VDs) which reduce the total hardware cost and improve the storage infrastructure. Check it out to learn more about topics, including virtualisation, optimisation, and high availability.
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Benchmarking Your Digital Strategy by Limelight Networks, Inc.
August 2012 - (Free Research)
Every business has a digital presence that impacts their brand and could hinder potential sales if not properly managed. In order to survive in today's digital era, traditional marketing practices need to be overhauled. Read on to learn 10 key strategies marketers need to be successful in digital marketing.
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The truth about software quality - a global benchmarking study by ComputerWeekly.com
December 2010 - (Free Research)
This is the first in an annual series of reports highlighting trends in the structural quality of business applications regarding characteristics such as robustness, performance, securit y, and changeability.
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Benchmarking Enterprise SSDs by STEC Inc
February 2010 - (Free Research)
This paper will demonstrate differences in comparative SSD products. The analysis reconciles instantaneous benchmark data to actual user performance, over time in a working system under a true enterprise workload.
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AventX Connector for SAP ERP by STR Software
May 2009 - (Free Research)
AventX Connector for SAP ERP works in conjunction with AventX UNIX to automatically fax a limitless number of business documents directly from your SAP application. An economical, easy-to-implement product, the AventX Connector for SAP ERP gives companies the simple tools they need to achieve measurable savings and enhan
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IBM® Lotus® Domino® Server Performance on Red Hat® Enterprise Linux® 5 by Red Hat and JBoss
May 2009 - (Free Research)
This paper gives a brief introduction to the Lotus Domino performance benchmarking concepts and methodology. It will also outline the detailed procedures for running the Server Load Utility with the N8Mail Workload. Finally, it presents the performance results of Lotus Domino Server on Red Hat
Enterprise Linux (RHEL) for simulated workloads.
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How to select the best ERP strategy for your business by Epicor Software Corporation
June 2012 - (Free Research)
In the expert guide discover how the right enterprise resource planning (ERP) strategy can increase overall efficiency and visibility in your enterprise. Learn 6 steps to evaluating ERP vendors, 8 questions that will help you determine your organization’s ERP needs, and much more.
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Better Insights and Alignment with Business Intelligence and Scorecards by Oracle Corporation
May 2011 - (Free Research)
This paper discusses how traditional BI systems with disconnected capabilities fall short at monitoring, aligning and benchmarking performance. Learn how Oracle BI 11g is designed to help today's organizations drive profitable growth, change, and many other operational and functional performance goals.
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Journal of Management Excellence - Introducing Management Excellence by Oracle Corporation
June 2008 - (Free Research)
A recent global study from Cranfield School of Management found organizations are too internally focused and did not use sufficient external information or benchmarking. A better understanding of management processes is needed. That is why we introduced our view on the management process: strategy-to-success. Read this whitepaper to learn more.
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