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Selecting the Correct SaaS-based IT Service Management Solution: Customers Share Experiences and Insights by Hewlett-Packard Company

December 31, 2012 - (Free Research)
This helpful resource examines the key factors you should consider when choosing a Software-as-a-Service (SaaS)-based IT service management (ITSM) technology, and provides examples of real experiences and lessons from businesses who have already implemented SaaS ITSM. 
(WHITE PAPER) READ ABSTRACT |

Driving information-led business innovation with IBM InfoSphere Information Server by IBM

November 21, 2011 - (Free Research)
This white paper identifies a shift in corporate thinking about the value of trusted information to the organization and outlines reasons why this shift is occurring. It explores common information integration challenges and outlines a list of key characteristics needed for an effective information integration solution. 
(WHITE PAPER) READ ABSTRACT |

FUELING GROWTH, DRIVING OPERATIONAL EXCELLENCE by SoftBrands, Inc.

March 2008 - (Free Research)
Learn about an easily implemented, affordable and standardized solution that will boost your productivity with the advanced technologies of SAP combined with the manufacturing functionality. 
(WHITE PAPER) READ ABSTRACT |

Oracle Service Cloud Integration with Oracle Siebel Service by Oracle Corporation

August 2013 - (Free Research)
This paper discusses Oracle's unique approach to leveraging Oracle Service Cloud functionality with their existing Siebel Contact Center and Service functionality. Inside, learn how, by integrating the two solutions, customer acquisition, retention, and efficiencies can be improved. 
(WHITE PAPER) READ ABSTRACT |

Courier Company Uses Blackberry Solution to Help Reduce Operational Costs and Improve Customer Service by BlackBerry

February 2009 - (Free Research)
In order to monitor and manage a workforce of independent drivers, the BlackBerry® Enterprise Solution was matched with Air-Trak, a solution that allows companies to track deliveries and receive almost instant updates on driver locations. Read on to discover how this improved operations for a mid-size courier company. 
(CASE STUDY) READ ABSTRACT |

Top Five Security Issues for Small and Medium-Sized Businesses by Cisco Systems, Inc.

February 2008 - (Free Research)
Small and medium-sized businesses use the Internet and networked applications to reach new customers and serve their existing ones more effectively. 
(WHITE PAPER) READ ABSTRACT |

Cisco, IBM and Rockwell Automation: Integrated Manufacturing Productivity for Automotive by IBM Line of Business

February 2008 - (Free Research)
Learn how this comprehensive solution could enhance not only your manufacturing productivity, but quality and cost control as well. 
(WHITE PAPER)

Deliver Extraordinary Customer Experience by Oracle Corporation

February 2010 - (Free Research)
Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

GoToAssist Corporate - Remote Support Made Easy™ by GoToAssist

July 2010 - (Free Research)
Citrix® GoToAssist® Corporate™ is a comprehensive and secure remote support solution that helps businesses increase revenue and reduce costs while improving customer satisfaction and problem resolution times. Continue reading this product overview to learn more. 
(PRODUCT OVERVIEW) READ ABSTRACT |

Hosted CRM Buyer's Guide by Inside CRM

December 2007 - (Free Research)
In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market... 
(WHITE PAPER) READ ABSTRACT |

Accela Video Whitepaper: Differentiate Your Company with Complete CRM by Oracle Corporation

April 2010 - (Free Research)
Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. 
(VIDEO) READ ABSTRACT |

Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment by NTR Global

October 2009 - (Free Research)
Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform. 
(WHITE PAPER) READ ABSTRACT |

Sales Intelligence: The Secret to Sales Nirvana by IBM

January 2009 - (Free Research)
Read this paper to learn about sales intelligence-- the external sources of information that a company uses to enhance sales force effectiveness. This Aberdeen Group report offers tips from best-in-class companies, including best practices related to data quality, sales force automation, and CRM solutions. 
(WHITE PAPER) READ ABSTRACT |

The Importance of Real-Time Executive Dashboards by ASG Software Solutions

February 2011 - (Free Research)
Join Jean-Pierre Garbani, Forrester vice president and principal analyst, and Ed Hallock, ASG's senior dirctor of product management, for this informative webcast. 
(WEBCAST) READ ABSTRACT |

Delivering Supply Chain Excellence by IBS, International Business Systems

April 2008 - (Free Research)
This document concentrates on IT's contribution to Supply Chain Execution and Management. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Hy-Vee Boosts Performance, Speeds Data Delivery, and Increases Competitiveness by HP

May 2013 - (Free Research)
In this case study, discover how Hy-Vee, a growing grocery store chain, implemented a new data warehouse in order to give their employees faster access to customer purchasing data, and learn the benefits they currently experience from this technology. 
(CASE STUDY) READ ABSTRACT |

Playtech HP Service Health Analyzer delivers predictive analytics by HP

July 2013 - (Free Research)
Playtech is a world leader in the gaming industry, and they require uninterrupted high quality service in order to ensure business success. The ability to detect problems with performance is of the utmost importance to Playtech. View this resource to learn how this company delivered predictive analytics effectively. 
(WHITE PAPER) READ ABSTRACT |

HP and Microsoft: Optimized enterprise solutions for faster time-to-value by HP

March 2013 - (Free Research)
Today, what is needed are optimized solutions that allow you to increase efficiency, while at the same time keep pace with the growth of your business and the needs of your customers. Access this resource to learn how HP and Microsoft have recently teamed up to help you meet these challenges. 
(WHITE PAPER) READ ABSTRACT |

HP Performance Anywhere by HP

July 2013 - (Free Research)
Application performance management tells IT what users already know—whether or not your applications are available and how well they are performing. Consult this resource to learn how you can quickly identify what problems have occured, why, and what needs to be corrected. 
(WHITE PAPER) READ ABSTRACT |

Learn More About The Instant-On Enterprise by HP

November 2011 - (Free Research)
Today's consumer expects instant gratification. Our world has become mobile, connected, interactive, immediate and fluid. The enterprise and IT must work together to create value for customers and citizens. HP has a vision for this world: Instant-On. View this video to find out if you have what it takes to build an instant-on enterprise. 
(WEBCAST) READ ABSTRACT |

Is your data center holding you back? by HP

October 2011 - (Free Research)
Access this essential resource to discover five crucial steps to jump-start business and IT agility by becoming an instant-on enterprise, including planning, standardizing, virtualizing, and more. 
(WHITE PAPER) READ ABSTRACT |

Key elements of SAP business suite by HP

September 2013 - (Free Research)
This paper is intended for new and existing SAP Business Suite customers, technical solution architects, IT managers, decision makers and HANA system administrators wishing to learn more about deploying an HP AppSystem for SAP Business Suite on HANA solution. 
(WHITE PAPER) READ ABSTRACT |

SQL Server 2012 PolyBase for Parallel Data Warehouse by HP

February 2013 - (Free Research)
This brief video introduces SQL Server 2012 PolyBase for parallel data warehouse, which combines the relational database world with the world of unstructured data and Hadoop – allowing you to improve data-fueled decision-making. 
(VIDEO) READ ABSTRACT |

Gain competitive edge with real-time data by HP

September 2013 - (Free Research)
View this resource to learn more about the benefits of SAP HANA. 
(WHITE PAPER) READ ABSTRACT |

HP Data Protector 6.2 software integration with HP 3PAR Storage System by HP

September 2011 - (Free Research)
This white paper provides detailed information on how to integrate HP Data Protector software with HP 3PAR Storage Systems. The solution is based on Data Protector Zero Downtime Backup concept. The 3PAR InServ version mentioned and tested here is 2.3.1. 
(WHITE PAPER) READ ABSTRACT |

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