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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc.

November 08, 2010 - (Free Research)
Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional. 
(CASE STUDY) READ ABSTRACT |

University of Utah Health Sciences Center: Storage Economics Case Study by Hitachi Data Systems

November 01, 2004 - (Free Research)
See how a leading university improved storage service levels and saved money with storage virtualization. 
(CASE STUDY) READ ABSTRACT |

The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 02, 2012 - (Free Research)
This report from Accenture looks at the challenges facing the public sector in offering digital services. 
(IT BRIEFING) READ ABSTRACT |

E-Guide: Storage Virtualization: The Missing Link for Greater Capacity Efficiencies by Dell, Inc. and Intel®

February 29, 2012 - (Free Research)
Storage virtualization has gained traction in IT departments as an effective means by which to improve utilization for significant cost savings and efficiency gains. Access this resource for expert advice around maintaining capacity efficiencies and savings across virtual environments. 
(EGUIDE) READ ABSTRACT |

AVG Anti-Virus Network Edition Delivers Rock Solid, Easy to Manage Protection for US Construction Firm by AVG Technologies USA, Inc.

March 31, 2010 - (Free Research)
R&O Construction was having difficulty managing their mostly mobile network. With so many laptops and mobile devices in use remotely, the company was seeing an increase in security threats infecting the IT infrastructure. Their existing solution was overtaxing both system and human resources. Read on to learn how they overcame these challenges. 
(CASE STUDY) READ ABSTRACT |

CIO Decisions Ezine: Vol. 8 - The Portfolio Approach by CIO Decisions

September 29, 2009 - (Free Research)
Is your present mix of short and long-term projects putting you on a path to success? Read CIO Decisions Ezine on The Portfolio Approach and gain insight into successful PPM and IT project governance strategies. Access this CIO Decisions Ezine and subscribe instantly. 
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Increase Productivity and Reduce Security Risks for Teleworkers by SonicWALL

April 2008 - (Free Research)
This paper provides an overview of how teleworking helps meet today's productivity demands. It discusses additional network security risks that anywhere access can create, and how SonicWALL addresses these concerns while offering additional benefits. 
(WHITE PAPER) READ ABSTRACT |

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com

November 2010 - (Free Research)
Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. 
(WHITE PAPER) READ ABSTRACT |

CW+: Mobile ticketing market analysis, strategic opportunities and forecasts by ComputerWeekly.com

March 2011 - (Free Research)
This  whitepaper focuses on mobile  ticketing.  Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile  device for later redemption” at the point of travel, the music venue, the cinema etc. 
(WHITE PAPER) READ ABSTRACT |

DigitalPersona Pro by DigitalPersona

January 2006 - (Free Research)
This free product demo shows how DigitalPersona Pro can provide your company with biometric authentication for secure single sign-on. 
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Presentation Transcript: Application Whitelisting: The Must Have Technology for Security and Compliance Today by McAfee, Inc.

September 2009 - (Free Research)
Read this paper, which is a transcription of a presentation where speakers Stuart McClure, VP of Operations & Strategy, Risk & Compliance Business Unit, at McAfee Incorporated and Evelyn de Souza, Senior Manager, Risk & Compliance, at McAfee discuss application whitelisting and its benefits. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Transforming the Business Desktop: PC-over-IP Technology Reinvents Computing by Teradici Corporation

January 2007 - (Free Research)
This white paper gives IT administrators a brief look at the best ways to transform their current desktop environments into an alternative desktop model. 
(WHITE PAPER) READ ABSTRACT |

Five Common Myths of VDI by Pano Logic, Inc

April 2010 - (Free Research)
VDI promises substantial savings from improved IT productivity, slashed energy and cooling costs, improved hardware reliability, longer endpoint life spans, and much greater flexibility and responsiveness in provisioning and supporting desktop computing. This white paper discusses common myths and realities about VDI. 
(WHITE PAPER) READ ABSTRACT |

Secure Remote Access by RSA, The Security Division of EMC

September 2007 - (Free Research)
This product brochure discusses how RSA's Secure Remote Access solution allows organizations to strongly authenticate and positively establish users' identities before granting access to the resources they need to work, regardless of their ... 
(BROCHURE) READ ABSTRACT |

Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc.

The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration. 
(HARDWARE PRODUCT)

Air Transport Industry Insights 2014 by ComputerWeekly.com

May 2014 - (Free Research)
This report from SITA looks at the impact of business intelligence on airlines and airports. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Malware Report: Radisson Hotels Exposed by Guest Data Breach by ESET

September 2009 - (Free Research)
Matt Grant talks with Randy Abrams about a data breach at Radison Hotels. Unfortunately, an unknown number of their guests' credit card numbers were exposed to malicious hackers. In this podcast, Randy dishes out some advice on how to prevent this sort of data breach and what to do in the event that it’s already happened. 
(PODCAST) READ ABSTRACT |

Critical Success Factors Deploying Pervasive BI by MicroStrategy Incorporated

June 2008 - (Free Research)
Pervasive BI is the ability to deliver integrated right-time DW information to all users - it also provides an enterprise with the necessary visibility, insight, and facts to make smarter decisions in all processes at all times. 
(WHITE PAPER) READ ABSTRACT |

How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

Automating Customer Contact Centers to Gain Agility and Analytic Insights by Genesys

June 2014 - (Free Research)
This informative white paper explores the components, advantages, and use cases for a virtual contact center. It also includes a checklist of 9 must-have virtual contact center features, so you know what to look for when evaluating a technology. 
(WHITE PAPER) READ ABSTRACT |

Five Simple Strategies to Make Your Contact Center a Success by Genesys

June 2014 - (Free Research)
View this informative white paper to learn how to cost-effectively increase the level of service in your contact center with the right technology. Discover five best practices to make your call center a success. 
(WHITE PAPER) READ ABSTRACT |

Deploying a Contact Center in the Cloud - A Guide to Best Practices by Genesys

July 2012 - (Free Research)
To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient. 
(WHITE PAPER) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
(WHITE PAPER) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

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