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Boosting Customer Loyalty and Bottom Line Results - Putting Customer Experience First in Your Contact Centre by Genesys

May 30, 2014 - (Free Research)
Customer experience management (CEM) is coming to the forefront as one of the best ways to differentiate your organization. This white paper explores key elements of the customer experience (CX) and how to achieve better CEM while improving operational effectiveness and driving down costs. 
(WHITE PAPER) READ ABSTRACT |

Four Key Elements to Improving Systems Engineering in Aerospace and Defense by IBM

December 13, 2010 - (Free Research)
This webcast explores four key ways in which A&D companies can improve SE and looks at IBM Rational® solutions and approaches that can help organizations deliver quality products on time and within budget, while increasing efficiency and improving collaboration. 
(WEBCAST) READ ABSTRACT |

Key elements of SAP business suite by HP

September 16, 2013 - (Free Research)
This paper is intended for new and existing SAP Business Suite customers, technical solution architects, IT managers, decision makers and HANA system administrators wishing to learn more about deploying an HP AppSystem for SAP Business Suite on HANA solution. 
(WHITE PAPER) READ ABSTRACT |

Rational Test Workbench by IBM

August 31, 2012 - (Free Research)
Check out this resource to learn how one testing tool provides the functional, integration and performance testing capabilities you need to meet the challenge of testing integrated and complex applications. 
(WHITE PAPER) READ ABSTRACT |

Addressing Windows® 7 Application Compatibility by Dell, Inc. and Microsoft Windows 7

March 09, 2011 - (Free Research)
Understand the key elements of Application Compatibility, including, but not limited to Inventory & Assessment, Compatibility Testing and Remediation Options. 
(WHITE PAPER) READ ABSTRACT |

Configuration Audit and Control: 10 Critical Factors to Change and Configuration Management Success by Tripwire, Inc.

October 2008 - (Free Research)
As businesses have instituted internal, industry, and government mandated regulatory compliance, the need for audit data to prove conformity has also become a necessity. Read this white paper to learn how configuration audit and control provides a single, independent source for enforcing and reporting on a change policy across an organization. 
(WHITE PAPER) READ ABSTRACT |

Network Security Essential Guide by SearchSecurity.com

February 2013 - (Free Research)
The increasing complexity of network attack methods has made it necessary to implement equally complex security tools and - more importantly - strategies. Read this Essential Guide on information security to learn more about key elements of a well-coordinated security strategy. 
(WHITE PAPER) READ ABSTRACT |

10 Critical Questions to Ask a Manufacturing ERP Vendor by ComputerWeekly.com

October 2010 - (Free Research)
Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated. 
(WHITE PAPER) READ ABSTRACT |

Optimizing the Business Value of IT: How IT Investment Portfolio Management Helps Drive High Performance by Accenture

June 2008 - (Free Research)
Accenture has developed the Investment Portfolio Management Framework, a diagnostic model to help CIOs and top business executives align IT investments with the business needs and improve the management of limited IT resources. 
(WHITE PAPER) READ ABSTRACT |

Emerging Media Series: The Influence of Podcasts on B2B Technology Purchase Decisions by KnowledgeStorm, Inc (E-mail this company)

July 2006 - (Free Research)
This report is the first in a series of studies conducted by KnowledgeStorm and Universal McCann that will take a strategic look at the impact the blogs, podcasts and other emerging media formats have on B2B technology marketing. This first installment examines podcasting and provides valuable insight into this red-hot delivery mechanism. 
(ANALYST REPORT) READ ABSTRACT |

Agile Estimating by Rally Software

May 2013 - (Free Research)
Estimating and planning are key elements of any successful software development project, regardless of the size or scale, and agile development projects are no different. In this resource, explore the various underlying considerations of agile estimation. 
(WHITE PAPER) READ ABSTRACT |

The Four Elements of IS-IS by Global Knowledge

April 2014 - (Free Research)
This informative guide discusses 4 key elements for the implementation of Intermediate System - Intermediate System (IS-IS). 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Role of Tape in Disaster Recovery by Iron Mountain

August 2011 - (Free Research)
Despite the growth of remote backup over the network, tape is still a key element in disaster recovery (DR) plans. In this transcript of a recent Webcast, Pierre Dorion, data center practice director at Long View Systems Inc., answers common tape backup questions as they relate to DR. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

FAQ Guide: The Role of Tape in Disaster Recovery by Iron Mountain

August 2011 - (Free Research)
Despite the growth of remote backup over the network, tape is still a key element in disaster recovery (DR) plans. Pierre Dorion, data center practice director at Long View Systems Inc., answers common tape backup questions as they relate to DR. 
(EGUIDE) READ ABSTRACT |

Journal of Management Excellence: Creating Value, Part II by Oracle Corporation

May 2009 - (Free Research)
This collection of journal articles is focused on the concept of creating value and its importance as the key element for enterprise performance management (EPM). 
(JOURNAL ARTICLE) READ ABSTRACT |

Building a Robust Business Case for High Quality Master Data by Melissa Data Corp

February 2010 - (Free Research)
This white paper explains the key elements for building a proper, quantified business case. It presents the measures that are favored by corporate finance departments, and helps develop a strong business case for data quality and MDM projects. A number of real-life examples with quantifiable benefits are also included. 
(WHITE PAPER) READ ABSTRACT |

The Four Elements of OSPF by Global Knowledge

April 2014 - (Free Research)
This whitepaper explores 4 key elements for the implementation of open shortest path first (OSPF). 
(WHITE PAPER) READ ABSTRACT |

On Cloud Computing Strategy: It's All for Naught if the Dogs Won't Eat by Intel

October 2011 - (Free Research)
Although all things cloud are being praised throughout the business world, all the benefits of added efficiency, low costs, and simplified systems mean nothing without end-user approval. Take a look at this insightful resource that suggests some key elements that should be considered when planning your cloud-based ecosystem. 
(WHITE PAPER) READ ABSTRACT |

Intel® Cloud Builders Guide: Cloud Design and Deployment on Intel® Platforms – Scale-out Storage with EMC* Atmos* by Intel

June 2011 - (Free Research)
According to recent estimates, enterprise digital content will double in growth every year for the next 10 years. Access this exclusive resource to discover the key elements to designing and implementing a customized and integrated cloud storage solution. 
(WHITE PAPER) READ ABSTRACT |

Can the Cloud Deliver More Up-time than On-premises Deployments? by Five9

April 2013 - (Free Research)
Many people suggest cloud computing offers increased up-time and app availability, but turn to this resource to investigate the truth behind this statement.  Learn the key elements of achieving industry-leading application up-time, and the cost of delivering top-notch service from the cloud versus in-house systems. 
(WHITE PAPER) READ ABSTRACT |

The Intersection of SAM and Security by CDW Corporation

March 2014 - (Free Research)
This informative paper explains how effective management of software assets can not only prevent problems during an audit but also improve security posture. It also gives tips on ways to make sure a SAM solution doesn't become too complex. 
(WHITE PAPER) READ ABSTRACT |

Succession Management is more than just a plan: Identifying, developing, and retaining talent for critical roles by SuccessFactors

February 2014 - (Free Research)
This resource offers insight to help you more effectively approach succession management. Read on to learn how to identify, develop, and retain the top talent. 
(WHITE PAPER) READ ABSTRACT |

Managing Density in the Data Center: A Long-term Approach for the Future by ADC Telecommunications Inc.

April 2008 - (Free Research)
This paper discusses the five key elements of maintaining managed density in the data center like planning, installation, cable management, accessibility and reliability. 
(WHITE PAPER) READ ABSTRACT |

White Paper: Save Money, Reduce Risk, and Increase Agility When Deploying Oracle Database Systems by Oracle Corporation

December 2013 - (Free Research)
In this white paper, learn how Oracle Optimized Solution for Oracle Database promises to help IT consolidate database services, better utilize resources, and contain infrastructure costs. 
(WHITE PAPER) READ ABSTRACT |

Podcast - How to Produce an Actionable IT Service Catalog by newScale, Inc.

October 2008 - (Free Research)
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... 
(PODCAST) READ ABSTRACT |

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