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Customer Experience (CX) Metrics and Key Performance Indicators by Oracle Corporation

September 30, 2012 - (Free Research)
This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value. 
(WHITE PAPER) READ ABSTRACT |

Better Insights and Alignment with Business Intelligence and Scorecards by Oracle Corporation

May 01, 2011 - (Free Research)
This paper discusses how traditional BI systems with disconnected capabilities fall short at monitoring, aligning and benchmarking performance. Learn how Oracle BI 11g is designed to help today's organizations drive profitable growth, change, and many other operational and functional performance goals. 
(WHITE PAPER) READ ABSTRACT |

Test and simulate rules using WebSphere ILOG Business Rules Management System by IBM

December 12, 2010 - (Free Research)
Learn how WebSphere ILOG BRMS allows organizations to easily adapt business rules while ensuring compliance with policy requirements and analyzing the business impact of changes against key KPIs. You will see how the BRMS is used in the back office to create eligibility rules that will be used to automatically screen auto insurance applicants. 
(PRODUCT DEMO) READ ABSTRACT |

Customer Experience for Service by Oracle Corporation

July 31, 2012 - (Free Research)
Read this guide to familiarize yourself with important customer experience measurements and Key Performance Indicators (KPIs) along with methods for calculating their value to your business. 
(WHITE PAPER) READ ABSTRACT |

Oracle Hyperion Performance Scorecard by Oracle Corporation

December 01, 2008 - (Free Research)
To regularly monitor and measure performance, senior managers require a link between their company’s strategic and operational plans. Oracle Hyperion Performance Scorecard can help you define a methodology-neutral strategy and measure performance against goals, monitor progress on a regular basis, and communicate across your entire enterprise. 
(DATA SHEET) READ ABSTRACT |

Oracle Scorecard and Strategy Management by Oracle Corporation

June 08, 2010 - (Free Research)
Read this data sheet for an explanation of how the Oracle Scorecard and Strategy Management solution enables organizations to provide a framework that organizes strategic thinking and performance management. 
(DATA SHEET) READ ABSTRACT |

E-Book: Building Effective Dashboards and Scorecards by IBM

December 03, 2010 - (Free Research)
In this e-book, learn advanced strategies for creating actionable, interactive and user-friendly dashboards that will help your organization track KPIs. Learn how to get started with dashboards, find out what a dashboard is and what it is not. Discover how to create different dashboards to meet the needs of various departments and more. 
(EBOOK) READ ABSTRACT |

Move from Insight to Action with Interactive, Self-Service Dashboards--Featuring Research from Gartner by IBM

April 22, 2010 - (Free Research)
Read this paper for tips from Gartner Research about successful dashboard design and implementation. 
(ANALYST REPORT) READ ABSTRACT |

IBM Service Management: Visibility. Control. Automation by IBM

June 25, 2009 - (Free Research)
This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value. 
(BROCHURE) READ ABSTRACT |

The Use of Labelling and Protective Marking Technologies as a Legal Defence to Data Protection Law Breaches by Boldon James

July 20, 2011 - (Free Research)
In 2010, the United Kingdom Information Commissioner’s Office (ICO) was given authority to issue a £500,000 fine and enact spot checks on government departments as part of the Data Protection Act 1998. In this white paper, Dr. Brian Bandey, Internet and Technology Law Expert, addresses some key questions about these mandates. 
(WHITE PAPER) READ ABSTRACT |

Success in the New Economic Reality: How the SAP® Portfolio Enables the Clear Enterprise by SAP America, Inc.

December 18, 2009 - (Free Research)
This paper discusses the idea that to survive in today’s business environment, companies must see, think, and act clearly. Only those with the visibility to act effectively and decisively emerge in a stronger competitive position. Read on to learn how the best-run businesses today need to focus on clarity and transparency. 
(WHITE PAPER) READ ABSTRACT |

The Alignment-Focused Organization: Bridging the Gap Between Strategy and Execution by SAP America, Inc.

November 01, 2007 - (Free Research)
Take a look at how organizations are taking strides to align business strategy with actual initiatives, projects, and daily activities - in short, to close the gap between strategy and execution. 
(WHITE PAPER) READ ABSTRACT |

Achieving ISO 27001 Compliance using Titus Solutions by TITUS

November 11, 2010 - (Free Research)
This paper provides IT professionals with a high level overview of ISO 27001 and 27002, along with their implications for security of email and digital documents. 
(WHITE PAPER) READ ABSTRACT |

Reducing Archiving Costs by Implementing Email Labelling Technology by Boldon James

July 20, 2011 - (Free Research)
This paper offers an alternative approach to archive policy selection that uses email message labelling technology. View now to learn how labelling removes the need for end-users to understand archiving, and instead allow them to apply labels to each email message, ultimately reducing your email archiving costs. 
(WHITE PAPER) READ ABSTRACT |

The MPLS Network: A Future-Proof Engine for Voice-Data Convergence by MegaPath Inc.

March 26, 2010 - (Free Research)
Voice and data on a single wire is an exciting network development. MPLS technology, which enables voice and data to be transported together on wide area networks (WANs), has matured to provide a platform for almost unimaginable communications and cloud computing possibilities. Learn more about MPLS by reading this white paper. 
(WHITE PAPER) READ ABSTRACT |

UK Service Provider Performance and Satisfaction 2012 by ComputerWeekly.com

September 14, 2012 - (Free Research)
This exclusive report from KPMG assesses UK organisations' satisfaction with their outsourcing service providers and looks at outsourcing trends in 2012. 
(IT BRIEFING) READ ABSTRACT |

Strategies for Supporting Next-generation Networks: Proactive, Predictive & Preventive by Alcatel-Lucent

August 2008 - (Free Research)
This white paper dimensions the two-stage evolution from today's prevalent product level support model to network-level support and ultimately to service-level support. 
(WHITE PAPER) READ ABSTRACT |

Do More with Less: The Five Strategies used by Successful SMB Manufacturers by Infor

September 2008 - (Free Research)
A common issue facing small and medium-sized business (SMB) manufacturers today is how to increase revenue and grow their business without significantly adding staff. Read this paper to learn five strategies used by successful SMBs. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center by Akorri

November 2009 - (Free Research)
This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Accelerate Performance in Human Resources by SAP America, Inc.

January 2012 - (Free Research)
This white paper addresses HR challenges and metrics solutions for improving operations. 
(WHITE PAPER) READ ABSTRACT |

Using Performance Drivers to Enhance Business Success: Identifying, Visualizing and Analyzing Key Performance Drivers (KPD metrics) by myDIALS Inc.

November 2009 - (Free Research)
This paper examines performance metrics and focuses on the nature, identification and use of Key Performance Drivers to enhance business success. It illustrates how these KPD metrics can be visualized and logically related to the Key Performance Indicators that measure those outcomes. 
(WHITE PAPER) READ ABSTRACT |

Speeding the Time to Intelligence: Effective Information Management through Business Intelligence Competency Centers and Performance Management by SAS

May 2008 - (Free Research)
This article explains in detail about how to arrive at and implement an effective business intelligence strategy, using both a BICC and performance management technology. 
(WHITE PAPER) READ ABSTRACT |

Why Service Level Management is Mission Critical for all IT Service Providers by Autotask Corporation

December 2010 - (Free Research)
Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations. Read this whitepaper to learn how to make the most of your Service Level Management (SLM) tools. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly - 13 March 2012: The economics of private cloud by ComputerWeekly.com

March 2012 - (Free Research)
This week’s Computer Weekly kicks off our Buyer's Guide to private cloud. It also contains our RSA conference coverage of the latest IT security trends and the future for Microsoft's Trustworthy Computing initiative. And we discuss the role of apprenticeships in encouraging more young people to work in IT. 
(EZINE)

IT GRC: Managing Risk, Improving Visibility, and Reducing Operating Costs by Lumension

May 2009 - (Free Research)
This Aberdeen Group benchmark report describes the policy, planning, process, and organizational elements of successful IT GRC implementations. Learn what top performing companies do to gain a competitive edge regarding compliance and IT risk management. 
(ANALYST REPORT) READ ABSTRACT |

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