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Podcast - How to Produce an Actionable IT Service Catalog by newScale, Inc.

October 2008 - (Free Research)
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... 
(PODCAST) READ ABSTRACT |

Can the Cloud Deliver More Up-time than On-premises Deployments? by Five9

April 2013 - (Free Research)
Many people suggest cloud computing offers increased up-time and app availability, but turn to this resource to investigate the truth behind this statement.  Learn the key elements of achieving industry-leading application up-time, and the cost of delivering top-notch service from the cloud versus in-house systems. 
(WHITE PAPER) READ ABSTRACT |

Implementing Web Chat: How to Launch, Staff, and Monitor by Citrix Online- GoToAssist

October 2011 - (Free Research)
Read this white paper to learn more about why you should implement web chat into your current customer support operations. 
(WHITE PAPER) READ ABSTRACT |

Key elements of SAP business suite by HP

September 2013 - (Free Research)
This paper is intended for new and existing SAP Business Suite customers, technical solution architects, IT managers, decision makers and HANA system administrators wishing to learn more about deploying an HP AppSystem for SAP Business Suite on HANA solution. 
(WHITE PAPER) READ ABSTRACT |

Coping with grassroots IT innovation by AppSense

June 2012 - (Free Research)
Employees today are trying to create their own solutions to practical IT challenges they face on a day-to-day basis, which can present challenges to the IT department. Learn how your organization can harness the key elements of this user-driven IT innovation in a way that complements current infrastructure and practices. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Coping with grassroots IT innovation by AppSense

July 2012 - (Free Research)
Employees today are trying to create their own solutions to practical IT challenges they face on a day-to-day basis, which can present challenges to the IT department. Learn how your organization can harness the key elements of this user-driven IT innovation in a way that complements current infrastructure and practices. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Boosting Customer Loyalty and Bottom Line Results - Putting Customer Experience First in Your Contact Centre by Genesys

May 2014 - (Free Research)
Customer experience management (CEM) is coming to the forefront as one of the best ways to differentiate your organization. This white paper explores key elements of the customer experience (CX) and how to achieve better CEM while improving operational effectiveness and driving down costs. 
(WHITE PAPER) READ ABSTRACT |

Agile BI & Agile Data Services: A Perfect Fit by Denodo Technologies

October 2010 - (Free Research)
This webcast, featuring Sr. Analyst, James Kobielus, Forrester Research, addresses what you need to do in order to establish an agile data services infrastructure that leverages your investments in data virtualization, discovery, transformation, quality, governance, publishing, caching, data warehousing and other key infrastructures. 
(WEBCAST)

IPv6 Transition Planning and Techniques for DNS and DHCP by Cisco Systems, Inc.

July 2011 - (Free Research)
Tune into this webcast which addresses common issues and concerns related to the transition to IPv6 and customers will learn about the following with respect to DNS and DHCP. 
(WEBCAST) READ ABSTRACT |

The Four Elements of IS-IS by Global Knowledge

April 2014 - (Free Research)
This informative guide discusses 4 key elements for the implementation of Intermediate System - Intermediate System (IS-IS). 
(WHITE PAPER) READ ABSTRACT |

The Four Elements of OSPF by Global Knowledge

April 2014 - (Free Research)
This whitepaper explores 4 key elements for the implementation of open shortest path first (OSPF). 
(WHITE PAPER) READ ABSTRACT |

Four Key Elements to Improving Systems Engineering in Aerospace and Defense by IBM

December 2010 - (Free Research)
This webcast explores four key ways in which A&D companies can improve SE and looks at IBM Rational® solutions and approaches that can help organizations deliver quality products on time and within budget, while increasing efficiency and improving collaboration. 
(WEBCAST) READ ABSTRACT |

Podcast: Records retention schedule brings science to art of information management by Iron Mountain

September 2012 - (Free Research)
In this podcast, Carol Stainbrook explains why establishing and adhering to an effective functional records retention schedule is a key element of effective enterprise information management. 
(PODCAST) READ ABSTRACT |

Business-Grade Video Conferencing for SMBs by Polycom, Inc.

May 2011 - (Free Research)
In this paper, uncover the benefits of video conferencing for small and mid-size organizations while highlighting use cases for specific industries and personnel. 
(WHITE PAPER) READ ABSTRACT |

Competing on Analytics by SAS

June 2007 - (Free Research)
Use insight produced through analytics to improve performance and gain a strategic advantage. Learn how you can employ an enterprise-wide approach for maintaining data and using analytics for improved decision making. 
(WHITE PAPER) READ ABSTRACT |

Building a Robust Business Case for High Quality Master Data by Melissa Data Corp

February 2010 - (Free Research)
This white paper explains the key elements for building a proper, quantified business case. It presents the measures that are favored by corporate finance departments, and helps develop a strong business case for data quality and MDM projects. A number of real-life examples with quantifiable benefits are also included. 
(WHITE PAPER) READ ABSTRACT |

IPv6 Transition Planning and Strategies for DHCP and DNS by Cisco Systems, Inc.

August 2011 - (Free Research)
IPv4 addresses are running out and service providers need to make immediate decisions regarding deployment of IPv6. This paper will outline strategic considerations and approaches to the transition to IPv6 in a service provider environment. 
(WHITE PAPER) READ ABSTRACT |

Managing Density in the Data Center: A Long-term Approach for the Future by ADC Telecommunications Inc.

April 2008 - (Free Research)
This paper discusses the five key elements of maintaining managed density in the data center like planning, installation, cable management, accessibility and reliability. 
(WHITE PAPER) READ ABSTRACT |

Protecting Against the New Wave of Web Threats by BlueCoat

January 2009 - (Free Research)
This Osterman Research White Paper discusses the extent of today's Web threats and provides recommendations on key aspects of a defense against them. It also provides information on Blue Coat's offerings. 
(ANALYST REPORT) READ ABSTRACT |

How to Produce an Actionable IT Service Catalog by newScale, Inc.

October 2008 - (Free Research)
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... 
(WHITE PAPER) READ ABSTRACT |

On Cloud Computing Strategy: It's All for Naught if the Dogs Won't Eat by Intel

October 2011 - (Free Research)
Although all things cloud are being praised throughout the business world, all the benefits of added efficiency, low costs, and simplified systems mean nothing without end-user approval. Take a look at this insightful resource that suggests some key elements that should be considered when planning your cloud-based ecosystem. 
(WHITE PAPER) READ ABSTRACT |

Expert tips: Preparing for private cloud construction by ASG Software Solutions

August 2011 - (Free Research)
Private clouds offer many of the advantages of public cloud services but without the security concerns and compliance issues. Find out the cost advantages private cloud has over traditional IT deployments, and discover key elements you need to support a private cloud in your IT infrastructure. 
(EGUIDE) READ ABSTRACT |

Network Optimization: Achieving Success and Profitability in Field Service by SERVICEPower

February 2008 - (Free Research)
A key element and requirement for optimization is the ability to manage field resources. 
(WHITE PAPER) READ ABSTRACT |

Service-Oriented Messaging by LEGACY DO NOT USE - IBM Corporation

December 2007 - (Free Research)
This Webcast explores the key elements necessary for improved SOA messaging. In this Webcast, you will examine the messaging benefits associated with JMS, HTTP, REST, SOAP, WS-Addressing, WS-ReliableMessaging, traditional message queues and intermediaries. You will how to leverage various messaging constructs during the services design process. 
(WEBCAST)

Addressing Windows® 7 Application Compatibility by Dell, Inc. and Microsoft Windows 7

March 2011 - (Free Research)
Understand the key elements of Application Compatibility, including, but not limited to Inventory & Assessment, Compatibility Testing and Remediation Options. 
(WHITE PAPER) READ ABSTRACT |

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