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Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction by Five9

March 13, 2014 - (Free Research)
In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI). 
(EGUIDE) READ ABSTRACT |

Augmenting the Value of ERP with an Operations Execution System by Apriso Corporation

June 2008 - (Free Research)
This white paper reviews the history behind ERP deployments and why today's business requirements necessitate direct, real time integration between corporate planning applications and the shop floor. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Enabling Total Spend Analysis in the Enterprise by TIBCO Spotfire Division

December 2009 - (Free Research)
In this transcript of the webcast, TIBCO Spotfire's John Callan will discuss how you can perform Total Spend Analysis to help drive supplier consolidation, contract compliance and identify maverick spend in a user-friendly, visual analysis environment. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Selecting a Network Recorder for back-in-time analysis to solve intermittent problems and unexpected events by Fluke Networks

August 2010 - (Free Research)
In this white paper you will learn when it is important to use a Network Recorder, and key considerations when selecting a network recorder for back-in-time forensics analysis. 
(WHITE PAPER) READ ABSTRACT |

Better Insights and Alignment with Business Intelligence and Scorecards by Oracle Corporation

May 2011 - (Free Research)
This paper discusses how traditional BI systems with disconnected capabilities fall short at monitoring, aligning and benchmarking performance. Learn how Oracle BI 11g is designed to help today's organizations drive profitable growth, change, and many other operational and functional performance goals. 
(WHITE PAPER) READ ABSTRACT |

Genius Project4Domino (GP4D) by Genius Inside

September 2008 - (Free Research)
Genius Project4Domino is an easy-to-use, Lotus Notes and web-based project management solution. Use the virtual workplace to manage projects and processes, where internal and external people can be involved. Register for our free trial. 
(TRIAL SOFTWARE)

Managing Product Recalls to Reduce Risk and Minimize Cost by Sage North America

January 2009 - (Free Research)
With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls. 
(WHITE PAPER) READ ABSTRACT |

Web Site Performance for the Speed of Your Business by Limelight Networks, Inc.

November 2013 - (Free Research)
The following white paper addresses the issues with website performance and how you can ensure that you deliver only the fastest content to your consumers. 
(WHITE PAPER) READ ABSTRACT |

Getting Started with ASP.NET to Oracle 11g Using the ADO.NET Entity Data Framework by Progress

July 2010 - (Free Research)
This tutorial demonstrates how you can easily connect Microsoft Visual Studio to an Oracle 11g server by using the Progress DataDirect Connect for ADO.NET in conjunction with the ADO.NET Entity Framework. This set up lets you fully exploit the power of MS’s ADO.NET Entity Data Framework when working with Oracle without needing to write any code. 
(TECHNICAL ARTICLE) READ ABSTRACT |

Measuring Community Health with Indicee Analytics by Indicee

March 2014 - (Free Research)
The e-book provides examples of what to measure to ensure healthy, engaged communities, and how to measure it using analytics. Also included is a re-cap of the location for the full framework. 
(EBOOK) READ ABSTRACT |

jQuery on Rails (The Real Ones) by The Ajax Experience

January 2009 - (Free Research)
The talk examines how to develop and enterprise solution for leveraging a diverse server-side framework portfolio and deliver a consistent experience to end users. 
(PODCAST) READ ABSTRACT |

How to use Collaboration Oriented Architectures by ComputerWeekly.com

November 2010 - (Free Research)
Collaboration Oriented Architectures (COA) describes information architectures that comply with the COA framework, which in turn is described in the associated COA Framework paper1. 
(WHITE PAPER) READ ABSTRACT |

CW+ Open Group: The Open Group Architecture Framework (TOGAF™ 9) and the US Department of Defense Architecture Framework by ComputerWeekly.com

October 2010 - (Free Research)
Numerous architecture framework standards have been developed and matured over the past decade and the focus of these frameworks is diverse. Many engineers believe there is an ―either or‖ decision to be made regarding these frameworks; however, this is not always the case. 
(WHITE PAPER) READ ABSTRACT |

Kaseya IT Automation Framework by Kaseya International Limited

April 2011 - (Free Research)
The Kaseya IT Automation Framework is purpose-built for this “next era of computing”, with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization’s complex infrastructure of systems and devices. 
(TECHNICAL ARTICLE) READ ABSTRACT |

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 2012 - (Free Research)
This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Implementing Metadata-Driven ETL Using Semantic Types by Expressor Software

October 2011 - (Free Research)
Read this white paper to learn how you can overcome many data integration challenges. 
(WHITE PAPER) READ ABSTRACT |

Getting Started with LINQ and Entity SQL Queries to Oracle 11g Using the ADO.NET Entity Framework by Progress

July 2010 - (Free Research)
This article explores how easy it is to connect Microsoft Visual Studio to an Oracle 11g server by using the Progress DataDirect Connect for ADO.NET in conjunction with the ADO.NET Entity Framework. This configuration lets you fully exploit the power of Microsoft’s ADO.NET Entity Data Framework when working with Oracle. 
(TECHNICAL ARTICLE) READ ABSTRACT |

Assuring Next Generation Backhaul Deployments with Performance Visibility by InfoVista Corporation

November 2011 - (Free Research)
Read this whitepaper to discover the challenges Wireless SPs have in managing Carrier Ethernet-powered backhaul networks and how they can achieve operational excellence. 
(WHITE PAPER) READ ABSTRACT |

Do-It-Yourself Business Intelligence Done Right: The Secret Sauce is SaaS by myDIALS Inc.

December 2009 - (Free Research)
This Presentation Transcript, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience by Knoa Software

September 2008 - (Free Research)
This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management. 
(WHITE PAPER) READ ABSTRACT |

Closed Loop Quality Management: Improving Customer Focus from Design to Delivery by Apriso Corporation

March 2011 - (Free Research)
Competing pressures to ensure customer satisfaction and reduce the cost of quality is driving many manufacturers to question the efficacy of their current quality management systems. This report provides actionable steps to begin to create a closed-loop enterprise system that aligns the entire value chain with a single view of quality execution. 
(ANALYST REPORT) READ ABSTRACT |

Developing a Holistic Testing Strategy for Ensuring a Successful IPTV Deployment by Ixia

June 2008 - (Free Research)
This paper offers a systematic approach to testing an IPTV transport infrastructure in its early and pre-deployment stages. 
(WHITE PAPER) READ ABSTRACT |

A Prudent Approach to Risk Management by RSA, The Security Division of EMC

February 2011 - (Free Research)
Today's organizations are in need of more comprehensive and continuous risk management programs. Unfortunately, many do not have the appropriate processes, skills or technology foundation to meet this goal. Access this resource to uncover a prudent approach that uses three simple steps to help advance your risk management cause. 
(WHITE PAPER) READ ABSTRACT |

Maximizing the Value of Economic Stimulus Funds by SAP America, Inc.

June 2009 - (Free Research)
The American Recovery and Reinvestment Act (ARRA) was a dramatic action designed to quickly stimulate an economic recovery in the United States. This SAP Executive Insight examines some of the major challenges agencies face with respect to this stimulus plan. It describes how governments can transform their organization to devote more resources.. 
(WHITE PAPER) READ ABSTRACT |

The Role of ERP in Globalization by SAP America, Inc.

September 2008 - (Free Research)
This whitepaper examines the role of ERP in Globalization in detail, outlining steps to improve current strategies to meet the changing face of the global business of today ...and tomorrow. 
(EBOOK) READ ABSTRACT |

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