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Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction by Five9

March 13, 2014 - (Free Research)
In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI). 
(EGUIDE) READ ABSTRACT |

A Prudent Approach to Risk Management by RSA, The Security Division of EMC

February 01, 2011 - (Free Research)
Today's organizations are in need of more comprehensive and continuous risk management programs. Unfortunately, many do not have the appropriate processes, skills or technology foundation to meet this goal. Access this resource to uncover a prudent approach that uses three simple steps to help advance your risk management cause. 
(WHITE PAPER) READ ABSTRACT |

Want to increase your website performance? by Limelight Networks, Inc.

November 07, 2013 - (Free Research)
The following white paper addresses the issues with website performance and how you can ensure that you deliver only the fastest content to your consumers. 
(WHITE PAPER) READ ABSTRACT |

Managing Product Recalls to Reduce Risk and Minimize Cost by Sage North America

January 13, 2009 - (Free Research)
With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls. 
(WHITE PAPER) READ ABSTRACT |

Augmenting the Value of ERP with an Operations Execution System by Apriso Corporation

June 2008 - (Free Research)
This white paper reviews the history behind ERP deployments and why today's business requirements necessitate direct, real time integration between corporate planning applications and the shop floor. 
(WHITE PAPER) READ ABSTRACT |

Selecting a Network Recorder for back-in-time analysis to solve intermittent problems and unexpected events by Fluke Networks

August 2010 - (Free Research)
In this white paper you will learn when it is important to use a Network Recorder, and key considerations when selecting a network recorder for back-in-time forensics analysis. 
(WHITE PAPER) READ ABSTRACT |

Genius Project4Domino (GP4D) by Genius Inside

September 2008 - (Free Research)
Genius Project4Domino is an easy-to-use, Lotus Notes and web-based project management solution. Use the virtual workplace to manage projects and processes, where internal and external people can be involved. Register for our free trial. 
(TRIAL SOFTWARE)

Presentation Transcript: Enabling Total Spend Analysis in the Enterprise by TIBCO Spotfire Division

December 2009 - (Free Research)
In this transcript of the webcast, TIBCO Spotfire's John Callan will discuss how you can perform Total Spend Analysis to help drive supplier consolidation, contract compliance and identify maverick spend in a user-friendly, visual analysis environment. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Better Insights and Alignment with Business Intelligence and Scorecards by Oracle Corporation

May 2011 - (Free Research)
This paper discusses how traditional BI systems with disconnected capabilities fall short at monitoring, aligning and benchmarking performance. Learn how Oracle BI 11g is designed to help today's organizations drive profitable growth, change, and many other operational and functional performance goals. 
(WHITE PAPER) READ ABSTRACT |

Gartner: Best practices for I&O for cloud-readiness by ComputerWeekly.com

January 2013 - (Free Research)
Gartner analysts explain how Infrastructure and Operations (I&O) teams can best prepare for the cloud. 
(ANALYST BRIEF) READ ABSTRACT |

Best Practices in Performance Management: Monitor, Measure and Manage the End User Experience by Knoa Software

September 2008 - (Free Research)
This report is the result of a study taken by 87% of IT executives on the best way to manage the service of business critical applications to measure performance at the end-user level. Read this to learn the best practices in performance management. 
(WHITE PAPER) READ ABSTRACT |

Closed Loop Quality Management: Improving Customer Focus from Design to Delivery by Apriso Corporation

March 2011 - (Free Research)
Competing pressures to ensure customer satisfaction and reduce the cost of quality is driving many manufacturers to question the efficacy of their current quality management systems. This report provides actionable steps to begin to create a closed-loop enterprise system that aligns the entire value chain with a single view of quality execution. 
(ANALYST REPORT) READ ABSTRACT |

Developing a Holistic Testing Strategy for Ensuring a Successful IPTV Deployment by Ixia

June 2008 - (Free Research)
This paper offers a systematic approach to testing an IPTV transport infrastructure in its early and pre-deployment stages. 
(WHITE PAPER) READ ABSTRACT |

Maximizing the Value of Economic Stimulus Funds by SAP America, Inc.

June 2009 - (Free Research)
The American Recovery and Reinvestment Act (ARRA) was a dramatic action designed to quickly stimulate an economic recovery in the United States. This SAP Executive Insight examines some of the major challenges agencies face with respect to this stimulus plan. It describes how governments can transform their organization to devote more resources.. 
(WHITE PAPER) READ ABSTRACT |

Industry Briefs: IBM Smart Analytics System by IBM

March 2011 - (Free Research)
2-page briefs are available for 6 key industries detailing how IBM Smart Analytics System helps address specific business challenges. A 4-page horizontal overview is also available to use across industries. 
(WHITE PAPER) READ ABSTRACT |

Marcus & Millichap Sharpens Reporting with Business Objects Edge by Business Objects

June 2008 - (Free Research)
Marcus & Millichap needed to provide its agents and their clients with timely and accurate data on market trends. In this case study learn how Business Objects Edge Premium was their solution. 
(CASE STUDY) READ ABSTRACT |

Accelerating Revenue through Carrier Ethernet Service Differentiation by InfoVista Corporation

November 2011 - (Free Research)
Many CSPs are looking towards Carrier Ethernet services – a way to more rapidly and efficiently deliver the bandwidth requirements and service requirements. If not properly managed, however, operating costs could end up increasing instead of being cost-effective. 
(WHITE PAPER) READ ABSTRACT |

Do-It-Yourself Business Intelligence Done Right: The Secret Sauce is SaaS by myDIALS Inc.

December 2009 - (Free Research)
This Presentation Transcript, featuring Forrester Research, explains how Software as a Service business intelligence can deliver a more cost-effective way to get relevant information to those who need it faster than traditional business intelligence can. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Actuate OnPerformance How to Turn on World-Class Performance Management Using SaaS by Actuate

January 2008 - (Free Research)
For many organizations, implementing a Performance Management initiative properly requires not only developing good business strategies and aligning the key indicators that drive success, but also involves overcoming internal operational challe... 
(WHITE PAPER) READ ABSTRACT |

The Role of ERP in Globalization by SAP America, Inc.

September 2008 - (Free Research)
This whitepaper examines the role of ERP in Globalization in detail, outlining steps to improve current strategies to meet the changing face of the global business of today ...and tomorrow. 
(EBOOK) READ ABSTRACT |

Success in the New Economic Reality: How the SAP® Portfolio Enables the Clear Enterprise by SAP America, Inc.

December 2009 - (Free Research)
This paper discusses the idea that to survive in today’s business environment, companies must see, think, and act clearly. Only those with the visibility to act effectively and decisively emerge in a stronger competitive position. Read on to learn how the best-run businesses today need to focus on clarity and transparency. 
(WHITE PAPER) READ ABSTRACT |

CW buyer's guide: The business advantages of big data by ComputerWeekly.com

November 2012 - (Free Research)
Big data may appear to be just another bandwagon, but it is important, and needs to be addressed carefully and sensibly. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Assuring Next Generation Backhaul Deployments with Performance Visibility by InfoVista Corporation

November 2011 - (Free Research)
Read this whitepaper to discover the challenges Wireless SPs have in managing Carrier Ethernet-powered backhaul networks and how they can achieve operational excellence. 
(WHITE PAPER) READ ABSTRACT |

The New Campus Network is Simply Connected by Juniper Networks, Inc.

May 2011 - (Free Research)
View this webcast and learn about Juniper’s recommendation for building a device and application agnostic network, which is simpler, higher performing and more secure, in an increasingly more mobile user setting. 
(WEBCAST) READ ABSTRACT |

USF Federal Credit Union Establishes Airtight DR with EVault and Simpler-Webb by i365, makers of Evault

April 2008 - (Free Research)
Since implementing i365 InfoStage, things have gotten a lot easier -- and a lot more comfortable -- for USF FCU. 
(CASE STUDY) READ ABSTRACT |

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