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CA Service Management Blog by CA Technologies.

August 30, 2013 - (Free Research)
This resource provides you with blogs from your service management peers on driving home the importance of building a strategy to applying best practices with ITIL in realizing real world, practical implementations. 
(RESOURCE)

IT Service Management: It's About Managing Change by Hewlett-Packard Company

November 2008 - (Free Research)
This white paper describes steps IT executives must take to manage an IT service management (ITSM) implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering. 
(WHITE PAPER) READ ABSTRACT |

Hybrid IT Service Management: A Requirement for Virtualization and Cloud Computing by FrontRange Solutions Inc.

October 2012 - (Free Research)
This white paper presents the importance of ITSM as a well-established approach for managing IT that places corporate needs ahead of more technically defined, device or component-centric management methods. 
(WHITE PAPER) READ ABSTRACT |

Manage IT services efficiently. Serve business effectively. by Hewlett-Packard Company

April 2013 - (Free Research)
In this white paper, explore the new face of business service management (BSM) in the disparate world of cloud-based, mobile, virtualized, and physical environments. Discover the requirements of the new BSM: runtime service models, service intelligence, automation, integration, and more. 
(WHITE PAPER) READ ABSTRACT |

IT Services Co. Moves to the Cloud, Transforms Service Delivery by Hewlett-Packard Company

August 2012 - (Free Research)
NNIT, a Danish IT services provider, wanted to lower operating costs, automate processes, and create new value-added services. While traditionally the go-to for these goals is outsourcing, NNIT had other ideas. View this brief case study to learn why NNIT chose a cloud environment over outsourcing to a lower-cost environment. 
(CASE STUDY) READ ABSTRACT |

Top 10 IT Service Management Next Practices by Hewlett-Packard Company

November 2013 - (Free Research)
New challenges in the IT world, such as cloud computing, demand new tools and IT management practices. This guide outlines the implementation of new IT management and the benfits associated with doing so. 
(WHITE PAPER) READ ABSTRACT |

Dimensional Research - Uncovering the Business Value of IT Service Management by Hewlett-Packard Company

December 2011 - (Free Research)
The rapidly changing world of IT can be tough to adapt to, especially with further decentralization via the cloud. This white paper highlights IT service management and how it can increase your business efficiency. 
(WHITE PAPER) READ ABSTRACT |

Hybrid IT Service Management by FrontRange Solutions Inc.

June 2013 - (Free Research)
This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more. 
(VIDEO) READ ABSTRACT |

eBook: HP IT Service Management - Optimizing Service Lifecycle Delivery and Cost by HP

October 2009 - (Free Research)
Many IT professionals are looking to IT Service Management (ITSM) to deliver quality IT services that meet the needs of the business under these tough conditions. Regardless of the size of your business, you can deliver superior service quality to your business with the HP approach to ITSM and the HP software and services that support it. 
(EBOOK) READ ABSTRACT |

How to Implement Change Management Processes and Ensure a Successful ITSM Project by OnX USA LLC

May 2011 - (Free Research)
All IT organizations face the constant and sometimes contradictory struggle to improve both the efficiency and quality of the IT services they provide. In this e-guide from SearchDataCenter.com, our experts share 10 considerations to keep in mind when implementing change management processes. 
(EGUIDE) READ ABSTRACT |

Market Overview: SaaS IT Service Management Tools by BMC Software, Inc.

February 2013 - (Free Research)
This white paper details how to make sure you are selecting the right ITSM tools for your organization. 
(WHITE PAPER) READ ABSTRACT |

Connecting the Clouds: Best Practices for Integrating IT Service Management by BMC Software, Inc.

October 2013 - (Free Research)
This whitepaper covers creating a corporate-wide integration strategy for Software-as-a-Service that meets business needs and improves your quality of service. 
(WHITE PAPER) READ ABSTRACT |

Podcast - How to Produce an Actionable IT Service Catalog by newScale, Inc.

October 2008 - (Free Research)
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... 
(PODCAST) READ ABSTRACT |

How to Produce an Actionable IT Service Catalog by newScale, Inc.

October 2008 - (Free Research)
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is... 
(WHITE PAPER) READ ABSTRACT |

Take Your ITSM Strategy to the Stratosphere by SearchCIO.com

September 2013 - (Free Research)
In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever. 
(EBOOK) READ ABSTRACT |

Practical and Flexible IT Service Management for the Real World by Numara Software

January 2009 - (Free Research)
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. 
(WEBCAST) READ ABSTRACT |

Taking the Next Step: How to Achieve Breakthrough Success in the IT Managed Services Business by Kaseya

April 2011 - (Free Research)
The drive to build a company from the ground up and offer a competitive product or service that fulfills a need is a powerful pull. Owners of IT service provider businesses are no different. Check out this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Epicor's IT Service Management - Expert IT Help Desk Software by Epicor Software Corporation

 
(SOFTWARE PRODUCT)

Active Infrastructure, the fastest way to deliver the services your end users demand by Dell, Inc.

September 2013 - (Free Research)
This resource discusses the Active Infrastructure platform from Dell, and how it can optimize your workloads and provide you with unified management for IT resources. 
(WHITE PAPER) READ ABSTRACT |

The Move Toward IT Service Management (ITSM) Mobilization by BlackBerry

February 2010 - (Free Research)
IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey. 
(ANALYST REPORT) READ ABSTRACT |

Simplify and Accelerate Service Delivery with SmartCloud Orchestrator: Cloud Management for your IT Services by IBM

May 2014 - (Free Research)
Access this infographic and learn about a cloud management platform for your IT services. 
(DATA SHEET) READ ABSTRACT |

Cloud Computing Drives Breakthrough Improvements in IT Service Delivery, Speed, and Costs by IBM

December 2010 - (Free Research)
This white paper discusses the business drivers motivating IT buyers to consider cloud computing as an alternative to traditional dedicated IT architectures and in-house sourcing models. It describes how IBM is investing to support public, private, and hybrid cloud solutions. Read this paper now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Building Your Business Case for Best-Practice IT Services Delivery by Oracle Corporation

June 2009 - (Free Research)
Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model. 
(WHITE PAPER) READ ABSTRACT |

Social Media Moves into Mainstream IT Service Management by CA Technologies.

August 2011 - (Free Research)
This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: A Framework for Assuring IT Service Quality and Performance by CA Technologies.

July 2009 - (Free Research)
Service, according to ITIL, is based on the use of Information Technology and supports the Customer's Business Process. An IT Service is made up from a combination of people, processes and technology and should be defined in an Service Level Agreement. Learn about a framework for assuring IT service quality and performance. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

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