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CRM without Compromise: A Strategy for Profitable Growth by SAP AG
April 01, 2007 - (Free Research)
This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
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Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global
October 29, 2009 - (Free Research)
This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution.
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Communications Skills for Remote Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.
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Presentation Transcript: The Other Green - Storage Efficiency and Optimization by Symantec Corporation
September 25, 2009 - (Free Research)
This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession!
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Differentiating With Technical Support, a JBoss Customer Support Study by JBoss, a Division of Red Hat
August 01, 2008 - (Free Research)
Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
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The Other Green - Storage Efficiency and Optimization by Symantec Corporation
September 25, 2009 - (Free Research)
This session will look at various techniques and strategies to optimize either on-line active or primary as well as near-line or secondary storage environment during tough economic times, as well as to position for future growth, after all, there is no such thing as a data recession!
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Effective Strategies for Capturing the Voice of the Customer by SPSS Inc. Worldwide Headquarters
March 12, 2009 - (Free Research)
This free webcast will show you how to use the data you are already capturing through your feedback programs, as well as data generated through online conversations, to help you gain more value from every customer interaction.
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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft
July 25, 2008 - (Free Research)
After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
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The Global Small or Medium-Sized Business (SMB) by Cisco Systems, Inc.
August 14, 2009 - (Free Research)
Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC, recently talked to Cisco® about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries.
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Midmark Aims for Excellence with Efficient Products and Support by LogMeIn, Inc.
September 16, 2009 - (Free Research)
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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Delivering More Value: What’s New in RRC 2.0 by IBM
November 04, 2009 - (Free Research)
IBM Rational ® Requirements Composer helps teams define requirements more effectively and apply 'just enough' management to them across the project lifecycle. Join this webcast to learn more.
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Boosting Efficiency with IT Process Automation by CA
June 2008 - (Free Research)
As data center infrastructures become increasingly complex, so do the IT processes--such as incident management and server provisioning--that keep infrastructure up and running.
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Guide to Better Decision-Making for Your SMB Through IT by SAP AG
June 2008 - (Free Research)
Small and midsize companies that can successfully align IT with their business objectives will be the ones to stay ahead of the competition by having access to the right information at the right time, allowing for better, faster decisions.
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Measuring The Business Value of IT by SAP AG
September 2006 - (Free Research)
Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users.
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The Enterprise Database Security Lifecycle: Configuration and Controls by Guardium
December 2009 - (Free Research)
This video provides clear and actionable steps to protect an enterprise database and the data that it stores. Featuring Adrian Lane and Rich Mogull, specific points of emphasis include preventative controls, detection controls, and a data security life-cycle overview.
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Evaluation Guide for SharePoint Server 2010 by Microsoft Corporation India Pvt Ltd
December 2009 - (Free Research)
This evaluation guide is designed to help IT pros gain sufficient knowledge and understanding to evaluate Microsoft SharePoint Server 2010. This guide describes some of the most compelling improvements and new additions to the SharePoint Server 2010 platform for IT pros.
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Optimization Pack 1.1: Capacity Management Tool - Free 14 Day Trial! by VKernel
December 2009 - (Free Research)
IT organizations with high VM deployment rates often experience performance and capacity utilization problems. Without visibility into capacity usage, VMware admins can not manage vm deployments to optimized CPU, memory and storage utilization.
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Inside the Cloud: Key Security Factors when Considering Managed Services by AT&T Corp
December 2009 - (Free Research)
This video offers an overview of the cloud computing landscape as it relates to information security. Few organizations realize the vast and inherent risks that cloud computing presents, including data exposure, data loss, and a compromised infrastructure. View this video for detailed risk factors and how to secure cloud based services.
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