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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Convergence as a Continuum to Driving Superior Customer Outcomes by Dell, Inc. and Intel®

August 17, 2012 - (Free Research)
Read this exclusive white paper to gain access to a converged infrastructure solution strategy for your company 
(WHITE PAPER) READ ABSTRACT |

Using the iPad in health care: How does it measure up? by Aerohive Networks

June 07, 2011 - (Free Research)
Many organizations would like to incorporate the Apple iPad into business processes, but is it a good idea for healthcare environments? Inside this expert e-guide, learn about the pros and cons of the iPad and whether or not hospital networks can support it. 
(EGUIDE) READ ABSTRACT |

Zebra. We Tag It - E-Book by Zebra Technologies

April 18, 2011 - (Free Research)
When you tag it, you can see it, measure it, and learn from it. Tagging gives visibility into business to make the right decisions, at the right time, with the right information. Zebra can tag it with everything from bar codes to badges to RFID. Get the right information to do it better. All you have to do is tag it. 
(EBOOK) READ ABSTRACT |

Help! The Applications Octopus is Strangling our Business! Is your business strangled by outdated applications and inflexible architectures? by ASG Software Solutions

November 16, 2010 - (Free Research)
This webcast shows insights into enabling businesses to  face business challenges by combining business driven information systems and effective application portfolio management. 
(WEBCAST) READ ABSTRACT |

CommVault banks on Simpana 10 to keep chipping away at Symantec, IBM, EMC by CommVault Systems, Inc.

February 25, 2013 - (Free Research)
In this research paper, learn about a data protection and archiving software designed to give CommVault leverage over its traditional competitors. 
(WHITE PAPER) READ ABSTRACT |

Measuring, Monitoring and Improving Customer Experience by OpenText

September 11, 2013 - (Free Research)
This E-Guide focuses on how companies can address CEM challenges and take steps to improve the overall customer experience. 
(EGUIDE) READ ABSTRACT |

Change the Way IT Delivers Value to the Business by CA Technologies.

January 14, 2014 - (Free Research)
In this comprehensive webcast, learn how you can measure, manage, and consistently deliver reliable services to your customers. Hear from a panel of six IT experts as they discuss how the increased focus on improving customer experience is impacting IT, as well as best practices and challenges to overcome in the transformation. 
(WEBCAST) READ ABSTRACT |

Delivering a Superior Customer Experience by Avaya

April 30, 2012 - (Free Research)
Research shows that 90% of customer service decision-makers believe delivering quality service is paramount to success. But with tight budgets, businesses today need cost-effective ways of achieving higher service levels. Read on to learn how collaboration in your contact center can keep costs low while increasing service levels. 
(WHITE PAPER) READ ABSTRACT |

Measuring & Monitoring Flash-Based Web 2.0 Applications by Keynote Systems

February 07, 2008 - (Free Research)
This video presentation covers the power of Flash, and what it takes to provide a superior Flash-based end-user experience, dealing with content-heavy pages and how to deliver the best web performance and availability. 
(DEMO) READ ABSTRACT |

Presentation Transcript: Desktops as a Service: Can you Deliver? by Desktone (VMware)

December 14, 2012 - (Free Research)
This informative resource discusses the ins-and-outs of cloud-based Desktops as a Service, giving you a better understanding of the benefits, along with the drawbacks, that the platform provides so you can see if it measures up to the desktop virtualization solutions that are currently on the market. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The truth about cloud storage in health care by EMC Isilon

December 07, 2012 - (Free Research)
This e-guide takes an in-depth look at what it means for health care organizations looking to store data off-site and, specifically, in the cloud. Read now to uncover how you can ensure your cloud provider measures up to HIPAA's stringent regulations. 
(EGUIDE) READ ABSTRACT |

Deliver a Superior Cross-Channel Commerce Experience by Oracle Corporation

March 01, 2012 - (Free Research)
With the right intelligence and personal information, there are plenty of new opportunities for you to provide superior experience and maximize the opportunity of every customer touch point. This paper shares actionable strategies needed to deliver personalized and relevant content, based on a variety of factors. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: How to Deploy and Manage a Superior IP Voice Network by AudioCodes and BroadSoft

January 22, 2010 - (Free Research)
Learn how BroadSoft and AudioCodes have tackled the critical concerns making it possible for carriers of all sizes to be a success in delivering and managing a superior, cost effective IP voice network that is simple to deploy. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

How Does your Service Measure Up? Getting to Grips with Metrics by GoToAssist

July 19, 2011 - (Free Research)
This quick guide will identify some of the most popular metrics that you should be measuring, look at ways in which you can measure them, and how to utilize these measures to improve your service delivery. 
(WHITE PAPER) READ ABSTRACT |

Achieve process innovation through business process management by IBM

November 07, 2013 - (Free Research)
The reality of today's empowered consumer has made it imperative for you to provide superior customer interactions at every opportunity. What is needed is a holistic approach to business process to serve the goal of delivering a world class customer experience. 
(WHITE PAPER) READ ABSTRACT |

Measuring the Business Impact of Support by Citrix Online UK

July 16, 2010 - (Free Research)
Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business. 
(WHITE PAPER) READ ABSTRACT |

Banking: Differentiate Through Service Excellence with SAP CRM – Optimizing Customer Satisfaction, Efficiency, and Profit by SAP America, Inc.

September 02, 2010 - (Free Research)
Read this paper to learn how SAP for Banking solutions, which encompass the SAP® CRM application, encourage agility and customer centricity in today’s demanding market. By seamlessly connecting front- and back-office tasks, they can provide a superior customer experience and stronger top-line growth. 
(WHITE PAPER) READ ABSTRACT |

Leveraging RFID & Other Pervasive Technologies to Achieve Transaction Efficiency in Consumer Retailing by Infosys Technologies Limited

May 01, 2006 - (Free Research)
Providing customer satisfaction with retail operations allows organizations to gain the most revenue from their customers. Read this paper to learn how pervasive technology can be deployed to optimize operations and enable a superior customer experience. 
(WHITE PAPER) READ ABSTRACT |

Success Story: Company Delivers Dynamic IT with Public and Private Clouds on Proven Storage by NetApp

December 31, 2012 - (Free Research)
This short case study examines how one organization easily and affordably deployed a storage system designed to deliver superior availability and proven performance to satisfy the most demanding workloads. 
(CASE STUDY) READ ABSTRACT |

Measuring Community Health with Indicee Analytics by Indicee

March 14, 2014 - (Free Research)
The e-book provides examples of what to measure to ensure healthy, engaged communities, and how to measure it using analytics. Also included is a re-cap of the location for the full framework. 
(EBOOK) READ ABSTRACT |

Deliver a superior experience: Application Transformation Solutions by Hewlett-Packard Limited

May 31, 2013 - (Free Research)
This brief resource introduces a holistic approach to enterprise applications that can help you bridge the gap between the old and the new to deliver the strong, positive experiences that users are looking for. 
(WHITE PAPER) READ ABSTRACT |

iSCSI: Superior Storage for Virtualization by Dell, Inc. and Intel®

March 31, 2007 - (Free Research)
iSCSI technology provides superior manageability to Fibre Channel for virtualized environments. Specifically, iSCSI lets users in virtualized environments utilize all the functionality available to non-virtualized systems. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc.

April 2009 - (Free Research)
For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services. 
(WHITE PAPER) READ ABSTRACT |

Managing Application Performance to Achieve Mission Success by CA Technologies.

February 2008 - (Free Research)
The reliance on web-based applications in government organizations has significant consequences. Success depends on end users' ability to interact well with their web applications. The key to success is an application performance management strategy that monitors end-user experiences and application performance from a transaction perspective. 
(WHITE PAPER) READ ABSTRACT |

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