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Open Trusted Technology Provider Standard (O-TTPS) by ComputerWeekly.com

April 10, 2013 - (Free Research)
This standard is aimed at enhancing the integrity of commercial off the shelf ICT products and helping customers to manage sourcing risk. 
(WHITE PAPER) READ ABSTRACT |

The Open Group - Cloud Computing guide to interoperability and portability by ComputerWeekly.com

July 05, 2013 - (Free Research)
This guide from the Open Group offers advice to businesses on how to avoid supplier "lock-in" when you move data into the cloud. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Banking Industry Architecture Network and TOGAF by ComputerWeekly.com

February 20, 2012 - (Free Research)
This paper from the Open Group reveals how banks can benefit from combining complementary industry frameworks on enterprise architecture. 
(ESSENTIAL GUIDE) READ ABSTRACT |

IBM System X4: Delivering High Value through Scale Up by IBM

January 2008 - (Free Research)
This IDC white paper explores the benefits of consolidation and virtualization, it shows how utilizing larger servers with scale-up architectures is a more cost effective approach to growing business needs. 
(WHITE PAPER) READ ABSTRACT |

Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies by Sun Microsystems, Inc.

April 2009 - (Free Research)
Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented. 
(WHITE PAPER) READ ABSTRACT |

Today's Challenges, Tomorrow's CIO: Laying the Groundwork and Creating Conditions for Success by IBM

February 2009 - (Free Research)
IBM conducted in-depth face-to- face interviews with CIOs and the results confirm that today's CIOs have the opportunity to extend their reach and remain relevant to the enterprise of the future. 
(WHITE PAPER) READ ABSTRACT |

Jericho Forum: Data Protection by ComputerWeekly.com

January 2013 - (Free Research)
Data protection needs to provide stronger, more flexible protection mechanisms around the data itself, the Jericho Forum/Open Group argues in this report. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework by ComputerWeekly.com

January 2012 - (Free Research)
Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group. 
(ESSENTIAL GUIDE) READ ABSTRACT |

World-Class EA: The Agile Enterprise by ComputerWeekly.com

February 2013 - (Free Research)
Agile is about more than software development, it's a mindset. This report from the Open Group explains how to apply agile techniques and best practices to the enterprise. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Modelling the Insurance Enterprise by ComputerWeekly.com

February 2013 - (Free Research)
This report from the Open Group is aimed at managers, architects, and designers that serve the insurance industry or have an interest in integrating the TOGAF and ArchiMate standards. 
(ESSENTIAL GUIDE) READ ABSTRACT |

An Introduction to Quantum Lifecycle Management by ComputerWeekly.com

November 2012 - (Free Research)
This report from The Open Group introduces QLM, explains why it is necessary and how its development and acceptance will be assured. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Guide: Maximizing the Value of Cloud for Small-Medium Enterprises by ComputerWeekly.com

June 2012 - (Free Research)
This guide from the Open Group, helps small and medium sized companies take advantage of cloud computing to develop their business. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Cloud Computing for Business by ComputerWeekly.com

February 2012 - (Free Research)
This  guide from the Open Group, offers advice on assessing how cloud fits into your IT organisation 
(IT BRIEFING) READ ABSTRACT |

The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com

January 2012 - (Free Research)
Download the Open Group Service Integration Maturity Model (OSIMM). 
(ESSENTIAL GUIDE) READ ABSTRACT |

SOA Reference Architecture by ComputerWeekly.com

January 2012 - (Free Research)
Download the Open Group Service-Oriented Architecture reference architecture. 
(ESSENTIAL GUIDE) READ ABSTRACT |

TOGAF® and SABSA® Integration by ComputerWeekly.com

October 2011 - (Free Research)
This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology. 
(IT BRIEFING) READ ABSTRACT |

Mobility Success Story: Bank Improves Collaboration and Service by AdvizeX Technologies

March 2014 - (Free Research)
A top-25 commercial bank needed to give its mobile workforce secure access to business applications and data: without it, customer service was sub-par and collaboration suffered. In this brief case study, find out how the bank, along with a consulting partner, delivered a strategy that allowed employees to access applications and data in real-time 
(CASE STUDY) READ ABSTRACT |

Calculating the ROI of a SOA Project by Wipro Technologies

June 2008 - (Free Research)
ROI is gaining momentum as many sponsors are finding hard to justify SOA initiatives without ROI and ROI often comes as a bottleneck or a barricade in justifying SOA initiative. 
(WHITE PAPER) READ ABSTRACT |

The Great Debate: One Integrated Business System VS. Siloed Applications by NetSuite

December 2013 - (Free Research)
This resource explores the challenges of siloed software applications, and describes how an integrated business system can give you the power to conquer operational inefficiency and support business growth. 
(WHITE PAPER) READ ABSTRACT |

Balancing Customer Satisfaction and Contact Center Operating Efficiency … It's (Not That) Complicated by OpenText

August 2013 - (Free Research)
This white paper looks at balancing customer satisfaction and contact center operation efficiency. It considers some of the standard operational environments and processes that increase complication, and how to reduce the complication. 
(WHITE PAPER) READ ABSTRACT |

6 Steps to Social Team Collaboration by Jive Software

July 2013 - (Free Research)
According to a recent Oracle Global Research study, poor customer service can reduce revenues by as much as 20%. How can your business improve customer satisfaction without depleting the budget? View this white paper to learn more about collaboration and how it can drive customer service success. 
(WHITE PAPER) READ ABSTRACT |

Why CIOs Need to Take Control of Customer Data by Informatica

May 2013 - (Free Research)
This executive brief examines the business implications of unintegrated customer data and outlines how CIOs and other senior IT managers are ideally positioned to take control of customer data with data management technologies. 
(WHITE PAPER) READ ABSTRACT |

Customer analytics pay off: Driving top-line growth by bringing science to the art of marketing by IBM

April 2014 - (Free Research)
The following white paper explores what it takes to make and deploy an effective customer analytics strategy. Uncover the 4 stages of organizations capabilities required for customer analytics as well as the corresponding strategies for each quadrant. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Happy Clients? You Won't Know Until You Ask by Autotask Corporation

April 2014 - (Free Research)
This e-book talks about an automated survey process that provides guidance for better growth and profitability by delivering benefits like low-resource requirements, flexibility in survey deployment, and detailed benchmarking and reporting capabilities. 
(EBOOK) READ ABSTRACT |

CIO Thought Leadership: The Sum of all brands by ComputerWeekly.com

March 2014 - (Free Research)
This article by Ade McCormack looks at the impact customer-centricity has on organisations. 
(ESSENTIAL GUIDE) READ ABSTRACT |

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