It Customer Service Seminar White Papers, It Customer Service Seminar Software, It Customer Service Seminar Research, Hardware and Services

Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework by ComputerWeekly.com

January 17, 2012 - (Free Research)

Download the Service-Oriented Cloud Computing Infrastructure (SOCCI) Framework from the Open Group.

(ESSENTIAL GUIDE)

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The Open Group Service Integration Maturity Model (OSIMM) Version 2 by ComputerWeekly.com

January 17, 2012 - (Free Research)

Download the Open Group Service Integration Maturity Model (OSIMM).

(ESSENTIAL GUIDE)

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SOA Reference Architecture by ComputerWeekly.com

January 17, 2012 - (Free Research)

Download the Open Group Service-Oriented Architecture reference architecture.

(ESSENTIAL GUIDE)

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TOGAF® and SABSA® Integration by ComputerWeekly.com

October 11, 2011 - (Free Research)

This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology.

(IT BRIEFING)

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Data Deduplication: Implementation, Advanced Uses and Testing with W. Curtis Preston, Independent Backup and Recovery Expert by Quantum Corporation

August 06, 2009 - (Free Research)

The exclusive sponsor of today's virtual seminar has compiled a library of useful information for you to read - and will have technical staff on hand in the virtual environment to answer your questions about deduplication technology.

(VIRTUAL TRADE SHOW)

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Smarter Commerce Manufacturing Interactive Guide by IBM

January 30, 2012 - (Free Research)

Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.

(VIRTUAL SEMINAR)

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Data Protection Virtual Seminar by SearchSecurity.com

November 17, 2009 - (Free Research)

The combination of the ever-changing compliance landscape, Web 2.0 and technologies such as mobile devices have made it increasingly more difficult to track where your confidential data resides and put mechanisms in place to protect it.

(VIRTUAL TRADE SHOW)

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Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

The Network Evolution University: Next Generation Networks by SearchNetworking.com

November 09, 2011 - (Free Research)

In order to combat the ever-evolving challenges of today’s networks, it’s time to head back to school in our exclusive Network Evolution University – Featuring three distinct classes and nine progressive learning lessons that explore all there is to know about next generation networks and how to overcome the challenges they present.

(VIRTUAL SEMINAR)

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Justifying Your Technology Investments Through ROI by KnowledgeStorm Webinars (E-mail this company)

April 27, 2004 - (Free Research)

As budgets stay tight and finance professionals become more involved in technology buying decisions, be better prepared to defend your business case through the use of financial metrics and Return on Investment (ROI) calculators.

(WEBCAST)

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Meaningful Use Check-Up: Best Practices for Mobile Health, Cloud Computing and Disaster Preparedness by SearchHealthIT.com

December 01, 2011 - (Free Research)

Interact with leading healthcare compliance and IT experts from across the U.S. in this free, one-day virtual seminar. Learn best practices for cloud computing and disaster preparedness, as well as how to achieve federal EHR reimbursements.

(VIRTUAL TRADE SHOW)

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Cognos Business Intelligence for Report Authors by IBM

January 24, 2012 - (Free Research)

Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere."

(VIRTUAL SEMINAR)

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Extend Your Business Intelligence Enterprise Beyond the Firewall by Business Objects

August 2007 - (Free Research)

How do you share critical information with customers or partners outside your firewall? Delivering reports via email – or worse, by hand – is ineffective. This webcast shows how to securely distribute reports, dashboards, and documents over the web, segregate report viewing privileges, and connect to reports with live data through your firewall.

(WEBCAST)

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Leverage WFM for exceptional customer experiences by Infor WFM Workbrain

December 2011 - (Free Research)

Read this white paper to discover strategies for leveraging workforce management (WFM) to improve customer service, and thus increase customer satisfaction and retention.

(WHITE PAPER)

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A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc.

October 2011 - (Free Research)

Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.

(EBOOK)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Executive Brief Smarter Commerce is redefining value chain visibility by IBM

November 2011 - (Free Research)

Putting the customer at the center of your operations is not a new idea, but truly operationalizing this strategy can be challenging. Read this paper to find out how to improve collaboration and visibility for your customers and partners and deliver consistent and predictable outcomes by synchronizing your entire value chain.

(WHITE PAPER)

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CIOs Say: Application Performance is Top Priority, End User is King by CA Technologies.

June 2011 - (Free Research)

This IDG Research Services study demonstrates that CIOs and IT leaders recognize the business impact of application performance. It's all about end-user and customer satisfaction, increasing productivity, and lowering costs.

(WHITE PAPER)

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Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.

September 2011 - (Free Research)

Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.

(WEBCAST)

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The Social-Powered Enterprise by Salesforce.com

February 2012 - (Free Research)

This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.

(EBOOK)

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BoldChat Whitepaper: Proactive Chat by LogMeIn, Inc.

February 2012 - (Free Research)

If you are unfamiliar with proactive chat or already have proactive chat software and want to learn how to make the most of it, then check out this white paper to gain a strong understanding.

(WHITE PAPER)

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Sell. Smarter. Thriving in the age of the empowered customer by IBM

January 2012 - (Free Research)

Read this brief white paper and learn about some smarter commerce technologies available from IBM, including cross-channel selling, distributed order management, customer integration and collaboration and much more! You also will gain insight into different supply chain management platforms that IBM has to offer.

(WHITE PAPER)

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IBM Cognos Collaboration with Lotus Connection by IBM

January 2012 - (Free Research)

See how to use built-in collaboration and social networking tools to connect people and insights and achieve better business results.

(VIRTUAL SEMINAR)

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Case Study: For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.

January 2012 - (Free Research)

Learn about a remote support system that can help your company maintain mission-critical systems while going through implementations, changes, or for everyday needs.

(CASE STUDY)

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We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.