Keeping Exchange Server 2010 running at full torque requires diligent management and administration. This e-guide examines some of the most common performance issues and explains how to mitigate them. Exchange MVP Andy Grogan also details best practices you should follow to prevent any performance setbacks. 

With rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here. 

In this e-guide, gain expert insight into how to secure messages with Exchange Server 2010. Find out about common issues IT pros have with unprotected Exchange mailboxes and learn about options to ensure protection. And get tips for managing Exchange servers and administrators to achieve a successful message security initiative. 

Microsoft Exchange is one of the most popular email platforms available today, but there are other options available that can deliver reliable, secure messaging across devices for small businesses for which Microsoft Exchange is not a requirement. 

This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 

Individuals and organizations often want to retain as much e-mail as possible. Reasons range from convenience to compliance to organizational policy. Some are also the result of court action and legal hold orders. The most common is the individual’s own requirement to keep e-mail as long as possible in a readily accessible log for collaboration. 

In the Fall 2011 issue of IT in Europe, Manek Dubash explores how open-source storage could be the key to breaking the chains of vendor lock-in. 

Exchange Server 2010. There are many new and improved features in the new version. This white paper outlines ten items to consider when planning and deploying an Exchange Server 2010 infrastructure, as well as some considerations to keep in mind when making the decision to move on to the "latest and greatest" iteration. 

Explore advanced networking features in VMware vSphere 5.0 in this in-depth, step-by-step guide to configuring and testing these essential features for your virtual environment. Discover how NetFlow, port mirroring, and user-defined resource pools help network admins gain visibility in virtual machine traffic and troubleshoot network issues. 

Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more. 

View this paper to explore compliance challenges of the top 4 social media outlets, best practices for developing a comprehensive social media policy and more. 

The struggles disaster recovery (DR) may soon be in your rearview mirror, thanks to the power of virtualization. In the April 2011 cover story of Storage magazine, Lauren Whitehouse highlights the benefits of using virtualization for DR and provides tips for how to integrate these technologies into your own strategy.