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The Work-at-Home Agent Model for Improved Customer Loyalty by inContact
December 03, 2009 - (Free Research)
Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger
business continuity, and more.
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Finding the Way Home: How to Design Your At-Home Agent Framework by inContact
December 01, 2009 - (Free Research)
Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.
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eGuide - Expert Guide: PCI and the Data Lifecycle by Red Hat
October 12, 2009 - (Free Research)
In this expert E-Guide, learn about 3 actions to take in your organization that improve security beyond the requirements of PCI compliance. Also discover how examining the flow of data in a new way allows you to communicate risks and issues to executive management, often justifying expenses in critical areas such as security and compliance
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Ask the Experts – Data Deduplication by Symantec Corporation
September 24, 2009 - (Free Research)
The constant growth of data presents businesses with information management headaches and storage concerns. Check out this informative webcast for expert advice on how to choose the right data deduplication solution for your organization's needs.
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SOFTWARE TESTING: New software testing technologies bring new challenges by SearchSoftwareQuality.com
March 16, 2009 - (Free Research)
This first issue of SearchSoftwareQuality.com's Software Testing E-zine covers two new technology areas - virtualization and rich Internet applications (RIAs) - that are changing software testing approaches and presenting new challenges.
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Virtualization in SAP Environments by Arrow ECS HP Group and Intel
September 08, 2009 - (Free Research)
In this expert podcast, Christopher Carter discusses why virtualization is important to SAP customers, digs into strategic issues related to virtualization in SAP environments, and explains which virtualization solutions are the least expensive and quickest to deploy.
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RAID FAQ by Nexsan Technologies
November 24, 2009 - (Free Research)
Twenty years old, RAID has become a standard and transparent feature. What is RAID, and how does this technology fit into the storage landscape? This expert FAQ podcast answers common questions about RAID, explores the different levels of this technology, and overviews the implementation stages and obstacles.
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IBM Virtual Conference Series by IBM
September 23, 2009 - (Free Research)
Our Virtual Conference Series, designed to put you in touch with industry experts, will help you discover how IBM can provide you the innovative technology and world-class expertise to set you on the right path for years to come.
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Overcoming problems with RAID by Dell, Inc. and Intel
August 2009 - (Free Research)
In this expert webcast, learn how to recognize and deal with common RAID issues in storage arrays.
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Building a Home Lab Environment for Cisco Unified Communications by Global Knowledge
February 2009 - (Free Research)
This paper explains the need to select Cisco IP Phones, switches, routers for your home lab and explores how to configure the options of VMware so that you can load Cisco Call Manager and Cisco Unity virtual machines in a lab environment.
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Information Security Magazine - December 2009 / January 2010: Basic Database Security by Information Security Magazine
December 2009 - (Free Research)
This issue of information security magazine provides a step-by-step guide to securing database systems, explores the important factors in selecting a SaaS provider, presents a whole new approach to security management that has nothing to do with structure-driven policy architecture, and more.
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eGuide: Where Does Security Fit in the Cloud? by VeriSign, Inc
October 2009 - (Free Research)
This expert E-Guide offers an in-depth look at the security of cloud computing. Discover a risk versus benefits comparison, learn why it may be difficult to satisfy compliance auditors if security controls are obscured, and see why cloud vendors aren’t very concerned with security.
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eGuide: Securing Corporate Data on Your Laptops by Dell, Inc.
September 2009 - (Free Research)
In this series, independent information security expert and noted author Kevin Beaver discusses laptop security issues he has recently seen in the field that you may not have considered or that you might be looking at from the wrong perspective.
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Storage Magazine October 2009: Guide to Snapshot Technologies by SearchStorage.com
October 2009 - (Free Research)
The October 2009 edition of Storage Magazine Online focuses on snapshot technologies. Snapshots offer backup managers the ability to reduce RTOs and RPOs, but one size doesn’t fit all. Storage expert Marc Staimer explains how to evaluate and choose the best approach for your environment.
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Essential Guide to Threat Management by M86 Security UK
March 2009 - (Free Research)
Check out this expert eBook and get expert advice that can help your company successfully improve its threat management posture.
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