Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..

PODCAST: RADVISION - The Core of Video Enabled Unified Communications by RADVISION August 2008 - (Free Research) With today's global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate. (PODCAST) READ ABSTRACT |

RADVISION - The Core of Video Enabled Unified Communications by RADVISION August 2008 - (Free Research) With today's global market changing to where outsourcing, tele-working, global customers and suppliers and green initiatives are becoming common place, companies need to look for a new way to communicate. (WEBCAST) READ ABSTRACT |

Mid-market Meetings Management by StarCite August 2008 - (Free Research) Aberdeen research has found that although both the mid-market and large sectors have similar performance results and organizational structures for meetings management, large organizations are better positioned for long-term success. (WHITE PAPER) READ ABSTRACT |

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT)

The Support Impacts of Technical Complexity on Margins and Customer Satisfaction by Citrix Online-GotoAssist May 2008 - (Free Research) This Research Brief addresses 1 of the 6 key strategic issues: The Support Impacts of Technical Complexity on Margins and Customer Satisfaction. (WHITE PAPER) READ ABSTRACT |

How to Translate Good Service into Market-Share Advantage by Citrix Online-GotoAssist May 2008 - (Free Research) This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. (WHITE PAPER) READ ABSTRACT |

SCOPIA Conferencing Platform for IBM® Lotus® Sametime® by RADVISION June 2008 - (Free Research) The SCOPIA Conferencing Platform with SCOPIA Desktop enables users to create and initiate multiparty audio and video conferences directly from within Lotus Sametime. (WHITE PAPER) READ ABSTRACT |

Policy STAR® -- Web-Based P&C Policy Administration by Fiserv Insurance Solutions. Policy STAR is a policy insurance administration solution that helps improve customer satisfaction and operational efficiency.  (SOFTWARE PRODUCT)

SCOPIA Connector for Microsoft Office Communications Server 2007 by RADVISION June 2008 - (Free Research) RADVISION is extending its support of the Microsoft unified communications product line with the new SCOPIA Microsoft Office Communications Server (OCS) 2007 Connector. (WHITE PAPER) READ ABSTRACT |

Scheduling, Facility, Hoteling Software: Sharing Desks, Offices, Conference Rooms, and Even Parking Spaces by DeskFlex August 2008 - (Free Research) Whether the objective is reducing the real estate foot print, improving accessibility to conference room reservations, allowing more people to comfortably occupy the existing office space, Desk Flex helps your hoteling operation hum. (WHITE PAPER) READ ABSTRACT |

SCOPIA Connector for IBM Lotus Sametime by RADVISION June 2008 - (Free Research) RADVISION’s SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM’s next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime. (WHITE PAPER) READ ABSTRACT |

Optimizing Networks and Applications for End-to-End Performance by SearchNetworking.com August 2008 - (Free Research) These Virtual Seminar sessions, led by Networking experts Larry Burton, Laura Chappell, and Peter Sevcikare are designed specifically to cover the most important upcoming issues in network management and the challenges that you'll face (VIRTUAL TRADE SHOW) READ ABSTRACT |

OASIS Workers Comp; Claims, Policy, and Financial Management by Delphi Technology, Inc. (E-mail this company) OASIS Workers Comp is a component-based, fully integrated insurance processing system that supports full-service workers' compensation insurance companies, third party claims administrators, and self-insured entities.  (ASP & SOFTWARE PRODUCT)

Decision Services: The Next SOA Challenge by ILOG Inc April 2008 - (Free Research) This white paper discusses the issues associated with decision services in an SOA strategy, highlighting how business rule management systems can be used to overcome these challenges. (WHITE PAPER) READ ABSTRACT |

Managing Security on Mobile Phones by Nokia. January 2008 - (Free Research) This paper describes the challenges of provisioning and managing security in mobile phone environments and how a well-designed deployment system can alleviate these challenges. (ANALYST REPORT) READ ABSTRACT |

A Holistic Approach to Storage Resource Management by Northern Parklife March 2008 - (Free Research) Managing storage is about managing space, people and time. This Webcast highlights a solution that provides the most effective means of managing the storage infrastructure and user data, no matter what the size of the network, workforce or IT staff is. (VIDEOCAST) READ ABSTRACT |

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT)

Bug Tracker Solution - Comprehensive Bug Tracking and Change Management by Extraview Corporation (E-mail this company) As a leading Bug Tracking Solution for small companies to the world's largest organizations, the ExtraView Bug Tracker solution features comprehensive bug tracking and change management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT)

Podcast: Planning Essentials for Carrier Ethernet by Telco Systems, Inc. July 2008 - (Free Research) Getting to a Carrier Ethernet solution that is truly carrier-class requires a clear understanding of the entire spectrum of issues, challenges and opportunities surrounding Carrier Ethernet. (PODCAST) READ ABSTRACT |

SCOPIA Connector for Microsoft Office Communications Server (OCS) 2007 by RADVISION June 2008 - (Free Research) The new SCOPIA OCS 2007 Connector enhances the Microsoft solution providing the capability for Office Communicator users to participate in conferences with standards-based video conferencing systems and devices. (WHITE PAPER) READ ABSTRACT |

Application Delivery Security: Integrated “Any App” Security by F5 Networks (E-mail this company) April 2007 - (Free Research) Most organizations are familiar with application security and Web Application Firewalls, realizing that secure application access and delivery are necessities. There are many factors that are driving this push, most notably led by the “webification” of the older client/server architecture-model applications. (WHITE PAPER) READ ABSTRACT |

ShopVue - Shop Floor Execution (SFX) by CASCO Three applications combined around a core of Shop Floor Data Collection - Labor Management, Machine Tracking (OEE) and Paperless Dispatch -creates a new category called Shop Floor Execution(SFX).It is a subset of “Collaborative Manufacturing Execution”.  (SOFTWARE PRODUCT)

ExtraView IT HelpDesk by Extraview Corporation. ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT)

The Evolution of Integration by Talend July 2008 - (Free Research) Over the recent years, data integration has been growing from simple data movement to complex transformation functions, and modern data integration technology now enables organizations to deploy data integration technology. (WHITE PAPER) READ ABSTRACT |

Augmenting the Value of ERP with an Operations Execution System by Apriso® Corporation (E-mail this company) September 2007 - (Free Research) This white paper reviews the history behind ERP deployments, how the needs of an ERP system have evolved and why today’s business requirements necessitate direct, real time integration between corporate planning applications and the shop floor, across manufacturing operations – including production, quality and the supply chain network. (WHITE PAPER) READ ABSTRACT |

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