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Achieving Service Excellence Across The Enterprise by Numara Software

February 01, 2009 - (Free Research)
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. 
(WHITE PAPER) READ ABSTRACT |

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation

September 08, 2009 - (Free Research)
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help. 
(TRIAL SOFTWARE) READ ABSTRACT |

Premier Issue of the CIO Decisions Midmarket Ezine - "The Green Monster" by CIO Decisions

June 2008 - (Free Research)
This document highlights what you need to know about power consumption, server virtualization and outfitting data centers to make the most of the new technologies. 
(EZINE) READ ABSTRACT |

IT Briefing: Managing the Mobile User -- Best Practices for Technology and People by Orange Business Services

April 2009 - (Free Research)
The purpose of this IT Briefing is to help you overcome some of the common hurdles of mobile management and implement a mobile strategy that will put your company where it needs to be, a mobile strategy that will follow all the issues that relate to IT going forward. 
(IT BRIEFING) READ ABSTRACT |

SharePoint E-Zine Volume 15: Top Five SharePoint Challenges and Solutions by SearchWinIT

October 2009 - (Free Research)
Having some issues with SharePoint? It happens. This issue describes some of SharePoint's most common problems and provides the fixes to solve them. Also in this issue, get some pointers on how to manage external data access as part of your governance plan, and weigh the pros and cons of SharePoint social computing. 
(EZINE) READ ABSTRACT |

Exchange Insider E-zine - Volume 3: Real-world Exchange 2007 Server Migrations by SearchExchange

October 2009 - (Free Research)
In this issue of Exchange Insider e-zine, get an in-depth look at some real-world Exchange 2007 migration projects, what can go wrong and how to make the most of Exchange 2007's capabilities. This issue also highlights some must-have tools for securing mobile environments in Exchange as well as tips on keeping your servers running in peak condition 
(EZINE) READ ABSTRACT |

Orion Application Performance Monitor (APM) by SolarWinds, Inc.

July 2009 - (Free Research)
Orion APM delivers at-a-glance top 10 lists, map views, and graphs that enable you to quickly identify, troubleshoot, and resolve performance issues with business-critical applications. With Orion APM as your co-pilot, you can isolate performance issues before they affect your end users. Download this free trial to check it out for yourself. 
(TRIAL SOFTWARE) READ ABSTRACT |

Email As Part Of A Business Continuity Strategy: Why Always-On-Business Requires Always-On-Email by Mimecast

August 2009 - (Free Research)
The modern organization has email at the heart of its communications and business processes. This makes it critical to minimize both the downtime and loss of email upon the outset of a business continuity event. Maintaining access to email while upholding risk mitigation and compliance is a challenging endeavor. 
(WHITE PAPER) READ ABSTRACT |

Pocket eGuide - Stretching the Security Dollar: 4 Necessary Questions for your Managed Services Provider by AT&T Corp

October 2009 - (Free Research)
The idea of using a managed security services provider (MSSP) to stretch your security dollar may sound appealing. MSSPs bring enterprise-class security into the midmarket price range. However, there are several important security issues to consider before diving in head first. Read this E-Guide to learn more about these security issues. 
(EGUIDE) READ ABSTRACT |

Software Testing Vol.3: This Issue of Software Testing Delves Into Mobile Application and Regression Testing by SearchSoftwareQuality.com

July 2009 - (Free Research)
This ezine covers the topic of testing and retesting defects and cites the Blackberry blackouts of 2007 and 2008 as examples of issues that could have been detected by regressing testing. 
(EZINE) READ ABSTRACT |

Solutions for Network Closets by APC

October 2009 - (Free Research)
Convergence, consolidation, virtualization - today's IT trends have turned the network closet into a mission-critical environment. APC solutions give you the level of control, monitoring, and management that today’s more critical systems demand. 
(WHITE PAPER) READ ABSTRACT |

Voice and Video: Breaking the Bandwidth Barrier by Blue Coat

October 2009 - (Free Research)
This webcast takes a look at the bandwidth issues that inevitably come up with the use of voice and video conferencing over IP. It covers issues like voice quality metrics, tips and tricks for improving voice quality, and the similarities between managing video and voice content. Read on to learn more. 
(WEBCAST) READ ABSTRACT |

Case Study: Manchester College Replaces a Failing Voicemail and Phone System by CDW Corporation

September 2009 - (Free Research)
Manchester College had phone and voicemail systems that had outlived their life expectancy. CDW implemented an advanced unified communications system that brought their phone and voicemail into the 21st century. 
(CASE STUDY) READ ABSTRACT |

Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT by Dorado Software

November 2008 - (Free Research)
Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach. 
(WHITE PAPER) READ ABSTRACT |

CIO Decisions Ezine Volume 4: Disaster Recovery and Unified Communications by CIO Decisions

December 2008 - (Free Research)
This eguide explains how Midmarket companies are embracing server virtualization and updating their disaster recovery strategies to ensure they minimize risk-affordably. 
(EZINE) READ ABSTRACT |

Managed Services Delivery: From Packets to Applications by Blue Coat

April 2009 - (Free Research)
Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today's mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis. 
(ANALYST REPORT) READ ABSTRACT |

Giving Nurses More Time to Care by LogMeIn, Inc.

September 2009 - (Free Research)
The IT team at Palm Valley Health Care needed to provide technical support to their 200 field nurses and wide-spread administrative staff throughout South Texas. Find out why they chose LogMeIn Rescue to solve 9 out of 10 support issues remotely. 
(CASE STUDY) READ ABSTRACT |

A Unified Approach to Managing the Virtual Infrastructure by Forsythe

November 2009 - (Free Research)
Managing the virtual infrastructure end-to-end is becoming more challenging as virtual environments continue to grow and more data center elements meld into the "cloud". This whitepaper will discuss the push for continued virtualization and the "cloud", and present you with questions that will help you create the best organizational strategy. 
(WHITE PAPER) READ ABSTRACT |

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company

October 2008 - (Free Research)
This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort. 
(WHITE PAPER) READ ABSTRACT |

The Efficient Next Gen Datacenter: Doing More with Less - Podcast by Hewlett Packard Company and Intel

March 2009 - (Free Research)
Listen to this Podcast to learn how to build a dynamic IT infrastructure and pro-actively manage your data center. 
(PODCAST) READ ABSTRACT |

The Efficient Next Gen Datacenter: Doing More with Less by Hewlett Packard Company and Intel

March 2009 - (Free Research)
View this Webcast to learn how to build a dynamic IT infrastructure and pro-actively manage your data center. 
(WEBCAST) READ ABSTRACT |

Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management by Nimsoft, Inc.

November 2009 - (Free Research)
For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles. 
(WHITE PAPER) READ ABSTRACT |

Using Configuration Audit & Control to Meet Compliance and Improve Operations by Tripwire, Inc.

September 2008 - (Free Research)
CAPITAL Card Services wanted a solution that could help automate compliance, improve best practices and reduce unplanned work to meet this requirement it turned on to Tripwire as a result Capital was able to reduced unplanned work by 75%. 
(CASE STUDY) READ ABSTRACT |

Overcoming IP Telephony Performance Issues in a Converged Network by Global Knowledge

August 2009 - (Free Research)
In this white paper, we are going to discuss the application of QoS to networks with media flows installed within them, such as voice and video. We'll see that it is very unnatural for voice to even exist on a data network, because it was never designed to do so. 
(WHITE PAPER) READ ABSTRACT |

12 Things to Know When Troubleshooting Your Network by Global Knowledge

December 2008 - (Free Research)
This white paper addresses twelve common issues that network administrators should examine when troubleshooting network problems. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 500 | Next Page


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