In this white paper, we go over five best practices based on working with some of the world's leading travel and hospitality companies to help them take a more systematic, quantifiable approach to improving their online customer experience and, in turn, increase revenue. 

Financial institutions need to take immediate steps to ensure they understand the experience of their customers who are transacting online. In this white paper learn how to implement an effective customer experience management (CEM) to help build customer loyalty, revenue, cost savings, and more. 

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. 

Today’s enterprises and organizations are concerned with how the manageability of their storage systems is affecting application performance -- and want to know how to choose the right storage platform to address those concerns. This case study describes the issues that the FOX Audience Network was facing with the NetApp FAS6070 Filer and... 

Object-based storage dispenses with the hierarchical file system, so there are no nested subfolders. Instead, it uses an indexed flatfile structure in which each object is given a unique ID. This issue of IT in Europe includes case studies of how object-based storage products are being implemented in Europe. 

This SearchStorage.com E-Guide will compare the pros and cons of two disk-based backup methods – disk-as-tape and disk-as-disk - and offer insight into which technique is the correct fit for your organization. 

In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now. 

Connecting Through Content, Issue Two examines how technology buyers search for content and how marketers deliver content to them. Content distribution channels, user search techniques, content registration behavior and other aspects of content distribution and syndication are evaluated. 

W. Curtis Preston discusses the issues surrounding restoring deduplicated data in this podcast. 

This white paper details how SOA deployments can be enhanced by SOA appliances which fully support XML and Web Services-based initiatives. 

This webcast will explore several of the challenges and lessons learned, as well as discuss how several carriers are tackling these issues. 

Check out this first 2012 issue of Storage Magazine for in-depth analysis of the factors you need to consider when choosing the best type of DR site for your organization, including balancing costs against risks. 

This report from Knowledge Peers and Pierre Audoin Consultants (PAC), reveals what leaders of Small and Medium-Sized Businesses (SMBs) think of IT – its strategic value, its potential, and the changing way in which it is being used in their organisations.