The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits. 

Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility.. 

This implementation guide to migrating to desktop Linux provides a technical planning reference for IT organizations, large or small, that are now considering a migration to Linux-based personal computers. 

This paper addresses the challenges and drawbacks of in-the-cloud storage, addressing such issues as control, security, compliance, data availability, and overall management. It also shows how storage can work within a private or internal cloud framework. 

Connecting Through Content, Issue Two examines how technology buyers search for content and how marketers deliver content to them. Content distribution channels, user search techniques, content registration behavior and other aspects of content distribution and syndication are evaluated. 

Unstructured data growth is straining traditional file systems and NAS architectures. IT managers are struggling to find ways to improve resource usage, while simultaneously improving service levels. This webcast highlights a file-based storage system that solves these issues and establishes a platform for future Cloud computing infrastructure. 

In this month's issue, learn how to keep compliance a priority in a virtualized environment. Also in this issue, get advice on how to buy hardware for virtual systems, and take a closer look at your storage needs. 

Orion APM delivers at-a-glance top 10 lists, map views, and graphs that enable you to quickly identify, troubleshoot, and resolve performance issues with business-critical applications. With Orion APM as your co-pilot, you can isolate performance issues before they affect your end users. Download this free trial to check it out for yourself. 

IT managers are looking to governance structures and the discipline of risk management to help them make decisions and create sustainable processes around regulatory compliance. Read this E-book to learn more about risk management and evaluating GRC solutions. 

Blackboard needs a highly available, very scalable platform for its mission-critical learning management system offered through managed hosting from six global data centers. Ease of set-up and monitoring are of paramount importance. Read this case study to learn how Dell servers and Intel processors make it happen. 

There are three primary issues that must be addressed to create a reliable storage environment. View this video to find out how Xiotech's Intelligent Storage Element (ISE) addresses these issues. 

Twenty years old, RAID has become a standard and transparent feature. What is RAID, and how does this technology fit into the storage landscape? This expert FAQ podcast answers common questions about RAID, explores the different levels of this technology, and overviews the implementation stages and obstacles. 

What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.