In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

In the third issue of BI Trends and Strategies, learn from BeyeNETWORK experts William McKnight and David Loshin how to create a time-proof information management infrastructure, as well as five steps you can take to improve the quality of analytical data. Also learn about connectors for moving data between relational databases and Hadoop clusters. 

This Sun BluePrints article is designed to provide IT managers with a grounding in the basic products and technologies that comprise Suns' HPC Reference Architecture. Key components are highlighted along with typical uses, issues, and architectures of HPC systems. 

Take a minute to glance over this two-page presentation transcript to learn about scale-out storage. Let Evaluator Group Senior Strategist Randy Kerns walk you through the benefits of scale-out and the differences between scale-out block and file storage, and get a glimpse into the vendors in both spaces. 

This expert guide discusses the latest features of Server Message Block 3.0 (SMB 3.0) for Windows Server 2012. Additionally, learn how to set up scale-out file servers and ensure you receive the maximum benefits of this Microsoft upgrade. 

This document details a number of design implications and provides the reader with information to make informed decisions to scale a high-performance cluster file I/O. 

VMware's latest enterprise-level hypervisor product suite, vSphere, includes many new features and technological enhancements over its predecessor, VMware Infrastructure 3 (VI3). This white paper focuses on how VMware improved various storage technologies, how they relate to data backup and recovery, and more. 

Security has become a main issue with the swift way we have started working, making data transfers less safe. Read this expert E-Guide and learn the steps necessary to secure your managed file transfers and meet compliance requirements. 

IT Departments today are facing an explosion in the amount of data they have to manage, backup and restore. In this videocast, learn how data deduplication can help address the problems of redundant data and reduce storage disk storage requirements. 

This free email encryption whitepaper from Osterman Research discusses key issues around the encryption of both email and file transfer systems, some of the leading statutes that require sensitive content to be encrypted, and suggestions for moving forward with encryption. 

This paper examines the impact that disk fragmentation has on servers. Storage servers can experience high levels of disk thrashing caused from excessive file fragmentation. It also examines a series of tests that were conducted and their results to look at common server tasks that are likely to be affected by disk fragmentation.