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Train with the Worldwide Leader in Authorized Cisco Training by Global Knowledge Network, Inc.

February 2006 - (Free Research)
Customers rely on us to deliver quality learning products and services featuring superior instruction and training. Cisco trusts Global Knowledge, the world's largest Cisco Learning Solutions Partner, to deliver expert instruction to a worldwide network of learners and to be the primary training provider for their Associate Sales Engineers. 
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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
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The Top Five Myths of IP Communications by Cisco Systems, Inc.

February 2008 - (Free Research)
This white paper addresses the top concerns of IT professionals who resist the deployment of pervasive, enterprise-wide wireless networks. It identifies these reservations based on the experience of Cisco Systems and Intel. 
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Lumber Company Cuts Customer Delays down to Size by Cisco Systems, Inc.

January 2006 - (Free Research)
In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more. 
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SIP Management: Top benefits and potential challenges by Metaswitch Networks

September 2011 - (Free Research)
This expert E-Guide discusses the benefits of SIP trunking and highlights best practices to address the potential challenges. 
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Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
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Eight Strategies for First Rate Customer Service by Cisco Systems, Inc.

February 2008 - (Free Research)
This paper provides eight strategies for creating a relationship with your customers that will keep them coming back. 
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Connected Businesses Win by Cisco Systems, Inc.

August 2009 - (Free Research)
For small and medium-sized businesses (SMBs), networks can do more than simply connect machines. They also deliver voice (telephone) and video, and connect functions such as sales and bookkeeping to make business more efficient, collaborative, and profitable. Read this paper learn about core network components and benefits. 
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Finding the Value in Unified Communications—Understanding the Hierarchy of Return by Frost & Sullivan

January 2011 - (Free Research)
This paper examines the four stages of return companies can see from their UC investments: Lower communications costs are followed by lower operational costs, then better productivity, and finally a true competitive advantage. 
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Cisco Unified Communications: New Deployment Models for Communications and Collaboration by Cisco Systems, Inc.

November 2011 - (Free Research)
Access this whitepaper for insight on building the best unified communications solution for your business. 
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Cisco Unified Communications: New Deployment Models for Communications and Collaboration by Cisco Systems, Inc.

July 2011 - (Free Research)
Access this whitepaper for insight on building the best unified communications solution for your business. 
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SIP and the Art of Converged Communications by Global Knowledge

June 2013 - (Free Research)
Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time media, including voice, video, and chat. This white paper is going to look at the way SIP is used in the converged Unified Communications environment. 
(WHITE PAPER) READ ABSTRACT |

Simplify Management of Cisco TelePresence with Cisco Prime Collaboration Manager by Cisco Systems, Inc.

January 2012 - (Free Research)
Uncover the ins and outs of a video collaboration services solution for optimal video usage in your enterprise. 
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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
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Guidelines for Effective 3rd Party Management on Complex Integration and IP Transformation Programs by Alcatel-Lucent

June 2009 - (Free Research)
This paper outlines the challenges of introducing next generation technology and defines the roles and responsibilities of a prime integrator. The critical elements of 3rd party engagement and management are also defined. 
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Understanding Avaya IP Office Short Codes by Global Knowledge

May 2013 - (Free Research)
This white paper provides a road map to understanding the programming and use of short codes in an Avaya IP Office system. It is based primarily on the codes used with the IPO 8.1 U-Law system with the Essential, Preferred, or Advanced Edition system licenses. 
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Emerging Best Practices for Carrier IP Transformation by Alcatel-Lucent

July 1967 - (Free Research)
This whitepaper identifies emerging best practices for planning, implementation, migration and operations based on hands-on experience with IP Transformation initiatives across the globe. 
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Migrating Millions to IP: A Mission Impossible? Not with a Migration Control Center by Alcatel-Lucent

January 2007 - (Free Research)
This paper describes the key business drivers for the creation and operation of the MCC, the critical functions of the MCC, and the basic principles for establishing an effective MCC organization. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc.

The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration. 
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Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
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Top 10 Security Checklist for SOHO Wireless LANs by Global Knowledge Network, Inc.

May 2005 - (Free Research)
Discover the ten simple steps SOHO users can take to secure their wireless networks. 
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Networking Basics: What You Need to Know by Cisco Systems, Inc.

October 2008 - (Free Research)
When looking at networking basics, understanding the way a network operates is the first step to understanding routing and switching. Read this white paper for more. 
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