TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated more... >> Discover more offerings from Epicor Software Corporation..

Extend the Value of IBM Lotus Applications with Avaya Unified Communications by Avaya, Inc June 2008 - (Free Research) Enterprise’s who have based their collaboration application strategies on IBM collaboration applications can voice enable them with Avaya to create the seamless ability to “click-to-communicate” (WHITE PAPER) READ ABSTRACT |

Extending Visual Communications to the Enterprise Desktop and Remote Office by RADVISION June 2008 - (Free Research) Extending conferencing and collaboration solutions beyond the conference room to the desktop and to the remote/mobile/home worker has become a consideration for many enterprise deployment plans (WHITE PAPER) READ ABSTRACT |

IDC Q&A: Data Protection and Recovery for Burgeoning Information by Hewlett-Packard Company June 2008 - (Free Research) Data is no longer stored in a single copy. Communications and collaboration applications are creating multiple copies of the same data. This IDC whitepaper answers top questions on data protection given the current information explosion. (WHITE PAPER) READ ABSTRACT |

The Business Case for Business Mashups (On Demand Webcast) by SERENA Software, Inc June 2008 - (Free Research) A business mashup is a web application that combines data from more than one source into a single integrated tool. View this Webcast to learn how to build them and what types of businesses currently employ them. (WEBCAST) READ ABSTRACT |

Unified Communications Merges With IP Telephony In 2007 by Forrester Research (E-mail this company) Sponsored by: Avaya Inc. February 2007 - (Free Research) IP communications has evolved from a replacement technology for telephone systems into unified communication (UC) applications that improve worker productivity and reduce business delays in reaching key decision-makers. Although the UC market is a developing one, learn how it enables companies to gain new value from investments in IP telephony. (ANALYST REPORT) READ ABSTRACT |

The Business Case for Business Mashups by SERENA Software, Inc June 2008 - (Free Research) A business mashup is a web application that combines data from more than one source into a single integrated tool. They allow organizations to increase productivity by automating current processes, better coordinating work between systems, groups, and people, and enabling collaboration across organizations. (WHITE PAPER) READ ABSTRACT |

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT)

CA Wily Introscope® Data Collection for BEZVision by Bez Systems June 2008 - (Free Research) BEZVision™ for Java EE Applications is a proactive performance management solution that provides IT managers with the necessary information to make informed decisions about application service delivery. (WHITE PAPER) READ ABSTRACT |

Dialogue by Exstream Software. Exstream’s Dialogue is a fully integrated software solution that allows you to design, develop, maintain, and output fully personalized and consistent communications of all types.  (SOFTWARE PRODUCT)

Gartner Toolkit Case Study: Successful PC Life Cycle Management Implementation by matrix 42 June 2008 - (Free Research) The company took the desktop refresh as an opportunity to review its PC life cycle management tools and processes and selected Empirum from matrix42 for inventory, license management, software/patch distribution and client backup. (CASE STUDY) READ ABSTRACT |

Strategies to Run a Lean Supply Chain: How Principles of Lean Manufacturing Transfer Benefits to Operations by Epicor Software Corporation. February 2008 - (Free Research) This paper by Ventana Research, a leading Performance Management research firm, examines how businesses are using management concepts such as “lean” manufacturing to make their supply chains more efficient. (WHITE PAPER) READ ABSTRACT |

Driving Business Success with Software Reuse by Telelogic, An IBM Company July 2008 - (Free Research) This white paper explains how Software Reuse and its underlying fundamentals have evolved dramatically. It also discusses the benefits of constructing critical enterprise software applications through reusable parts. (WHITE PAPER) READ ABSTRACT |

Supply Chain Collaboration Services: Supply Chain Assessment and Implementation by Bristlecone April 2008 - (Free Research) Explore a service deployment methodology that enables rapid assessment of your supply chain environment or a fast implementation of your supply chain system. (WHITE PAPER) READ ABSTRACT |

Benefits, Challenges and Varieties of Supplier Collaboration by Bristlecone April 2008 - (Free Research) Learn the challenges, benefits and varieties of supplier collaboration. Eliminate inefficiencies in your supply chain by synchronizing the information flow with suppliers and customers. (WHITE PAPER) READ ABSTRACT |

IFS Applications - Supply Chain Management by IFS Increase your margins by controlling your costs and turn your strategy into reality. Our supply chain management software will enable you to master the three key disciplines of cost, availability and quality.  (SOFTWARE PRODUCT)

IRMS Warehouse Management System Suite (SCM) by Integrated Warehouse Solutions. The IRMS system begins with the classic WMS foundation and expands to deliver flexibility and adaptability to commercial and government organizations, whatever the need.  (SOFTWARE PRODUCT)

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT)

Purchasing, Procurement and Requisition Management Software for .Net2.0 by SLINGSHOT. Using familiar internet purchasing conventions, empower your procurement team to buy capital, service and hard goods within a secure, auditable and workflow controlled environment.  (SOFTWARE PRODUCT)

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company) Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.  (SOFTWARE PRODUCT)

City of Ulm Case Study by FrontRange Solutions Inc July 2008 - (Free Research) In this case study, the city of Ulm turned to Enteo v6 to rollout Windows Vista and applications on all clients. They found that with Ento v6 they used minimal effort and had a high degree of reliability. (CASE STUDY) READ ABSTRACT |

IT Briefing: Making the Most of OSS and Service Provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) This whitepaper address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). Learn more about CRM in the paper. (WHITE PAPER) READ ABSTRACT |

The Role of ERP in Globalization: A low-cost Approach to Reaching New Markets by Epicor Software Corporation. March 2008 - (Free Research) Globalization is driven by the desire to exploit new markets and lower manufacturing costs, but it comes with many challenges. Learn how a standardized ERP implementation will help you streamline and automate business processes during globalization. (WHITE PAPER) READ ABSTRACT |

Best Practices for Managing Inventory at the Network Level by Epicor Software Corporation. July 2008 - (Free Research) This webcast covers the benefits of managing inventory at a network level, include mitigating transportation time, costs, and capacity constraints. (WEBCAST) READ ABSTRACT |

ServiceCEO for HVAC Installation and Repair Service Companies by Insight Direct (E-mail this company) No matter what type of HVAC Service Company you run, ServiceCEO has just the right features to make running your business much easier. It allows you to eliminate a significant portion of the day-to-day drudgery involved in running a HVAC service company. It makes everything from scheduling to quoting and parts inventory management a simple task.  (SOFTWARE PRODUCT)

The IT Guidebook to Evaluating Hosted Exchange Providers by 123Together June 2008 - (Free Research) This paper provides you with the information you will need when speaking with hosted Exchange providers to ensure that you select a provider who is reputable and will recommend a solution that will help increase your corporate profitability and success. (WHITE PAPER) READ ABSTRACT |

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