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Introduction to Microsoft Dynamics CRM Online by Microsoft September 09, 2009 - (Free Research) This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.  (WEBCAST) READ ABSTRACT |

Business Service Management by ASG Software Solutions Business Service Management (BSM) solutions can effectively be defined as the fusion of IT and business needs, Successfully employed, they will empower IT with the necessary tools to increase overall business value.  (SOFTWARE PRODUCT)

ASG-Rochade the Leading Metadata Repository by ASG Software Solutions ASG-Rochade is a metadata management solution for large and medium-sized organizations. It is a strategic, facilitating technology that manages information about data and systems across your enterprise.  (SOFTWARE PRODUCT)

ASG-Discovery and Dependency Mapping (ASG-DDM)™ by ASG Software Solutions May 25, 2010 - (Free Research) Understanding which hardware and software components support which business systems is extremely difficult. For many years, the clipboard and spreadsheet appear to have been the tools of choice, with the result that many decisions were made based on outdated and inaccurate information. Read this paper to find out more.  (WHITE PAPER) READ ABSTRACT |

The Importance of Real-Time Executive Dashboards by ASG Software Solutions February 24, 2011 - (Free Research) Join Jean-Pierre Garbani, Forrester vice president and principal analyst, and Ed Hallock, ASG's senior dirctor of product management, for this informative webcast.  (WEBCAST) READ ABSTRACT |

ASG-Discovery and Dependency Mapping (ASG-DDM) by ASG Software Solutions February 23, 2010 - (Free Research) This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.  (WHITE PAPER) READ ABSTRACT |

ASG's metaCMDB™ Master or "Citizen" CMDB Containing Critical Enterprise Configuration Information by ASG Software Solutions May 25, 2010 - (Free Research) The sound understanding and visibility of configuration information provided by ASG’s metaCMDB™ is critical for ITIL initiatives and business service management (BSM) implementations, service desk support, and the integration of disparate technologies. Read this paper to find out more.  (WHITE PAPER) READ ABSTRACT |

ASG's Business Service Portfolio™ Virtualization Management by ASG Software Solutions February 08, 2010 - (Free Research) Read this paper to learn how ASG’s BSP Virtualization Management allows you to continually optimize and monitor the performance health of your entire physical and virtual environment, in addition to discovering application dependencies and reducing VM sprawl.  (WHITE PAPER) READ ABSTRACT |

Succeeding with Proactive IT with ASG's metaCMDB by ASG Software Solutions February 22, 2010 - (Free Research) This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.  (WHITE PAPER) READ ABSTRACT |

How ASG's MetaCMDB Strategy Enables More Effective BSM by ASG Software Solutions February 22, 2010 - (Free Research) This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context.  (WHITE PAPER) READ ABSTRACT |

ASG-Total Content Integrator™(TCI) and Microsoft® Office® SharePoint Server (MOSS) by ASG Software Solutions February 08, 2010 - (Free Research) Read this paper to see how Microsoft Office SharePoint Server (MOSS) brings together collaboration and document management in a way that is extremely easy for knowledge workers to learn and use.  (WHITE PAPER) READ ABSTRACT |

15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM) by MarketTools, Inc. January 26, 2011 - (Free Research) What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results.  (WHITE PAPER) READ ABSTRACT |

Help! The Applications Octopus is Strangling our Business! Is your business strangled by outdated applications and inflexible architectures? by ASG Software Solutions November 16, 2010 - (Free Research) This webcast shows insights into enabling businesses to  face business challenges by combining business driven information systems and effective application portfolio management.  (WEBCAST) READ ABSTRACT |

The Importance of Real-Time Executive Dashboards by ASG Software Solutions March 23, 2011 - (Free Research) According to a recent study by an independent research firm, "90 percent of IT executives surveyed think that a real-time, customized dashboard will improve service levels and problem remediation."  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

eGuide: Collaboration and case management: Trends, challenges and expert advice by IBM November 11, 2011 - (Free Research) This e-guide takes a look at the use of collaboration and social networking strategies and tools  for case management, including a big picture introduction, expert advice for avoiding headaches, and findings from ebizQ.com's recent survey of business and IT professionals who are using case management in their own companies.  (EGUIDE) READ ABSTRACT |

SAP Business One: Integrated, affordable, flexible - A single solution for small business needs by SAP America, Inc. October 31, 2011 - (Free Research) Read this e-book for your introduction to the SAP Business One application. Find out how the application can help your small business streamline operations, act on timely and complete information, and accelerate profitable growth.  (EBOOK) READ ABSTRACT |

Web 2.0 at Work: Departmental Use Cases by Oracle Corporation August 01, 2008 - (Free Research) With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces.  (WHITE PAPER) READ ABSTRACT |

Application Development: Improving Productivity Among Evolving Application Platforms by ASG Software Solutions June 15, 2010 - (Free Research) Join special guest Jeffrey S. Hammond, Principal Analyst at Forrester Research, Inc. and Ian Rowlands from ASG, as they discuss some of the options shops have at their disposal for improving consistency and cross platform governance of your application development efforts  (WEBCAST) READ ABSTRACT |

Integrating and Auditing Content across the Enterprise by ASG Software Solutions April 15, 2011 - (Free Research) Read this white paper to find out what your not being told about your companies content management.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Application Development-- Improving Productivity Among Evolving Application Platforms by ASG Software Solutions July 13, 2010 - (Free Research) Join special guest Jeffrey S. Hammond, Principal Analyst at Forrester Research, Inc., and Ian Rowlands from ASG, as they discuss some of the options shops have at their disposal for improving consistency and cross platform governance of your application development efforts.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Enabling The Business Governance Of Data by ASG Software Solutions February 05, 2010 - (Free Research) In this presentation transcript, Scott McCurdy, SVP of Business Solutions at ASG and featured guest Rob Karel, Principal Analyst at Forrester Research, discuss how enterprises are linking technical metadata to the formal management of business terms to achieve true enterprise data governance.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Managing and Delivering Knowledge From Disparate Applications and Platforms by ASG Software Solutions May 19, 2010 - (Free Research) Knowledge is collected in a wide variety of documents (paper and electronic), and these documents are perhaps the most valuable assets for businesses. However, the challenges of managing and delivering documents across an enterprise are becoming increasingly difficult. Read this paper to find out more.  (WHITE PAPER) READ ABSTRACT |

A Marketing Pilot for FTTH Network Rollout by ECI Telecom November 01, 2010 - (Free Research) Operators who invest in marketing pilots before making a significant network change are better able to plan the service packages and define the target audience. This white paper presents ECI Telecom’s proposed approach to marketing pilots, their possible components, and expected results.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript - The Automation Imperative: Integrated and Proactive Workload Automation by ASG Software Solutions November 17, 2010 - (Free Research) Workload automation is necessary to effectively manage widely distributed IT environments with multiple platforms, technologies and applications so that you can optimize business performance. Find out how workload automation can deliver reliable IT services in today’s volatile marketplace.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com March 09, 2009 - (Free Research) To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application.  (WHITE PAPER) READ ABSTRACT |

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