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Introduction to Microsoft Dynamics CRM Online by Microsoft

September 09, 2009 - (Free Research)
This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line. 
(WEBCAST) READ ABSTRACT |

15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM) by MarketTools, Inc.

January 26, 2011 - (Free Research)
What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results. 
(WHITE PAPER) READ ABSTRACT |

eGuide: Collaboration and case management: Trends, challenges and expert advice by IBM

November 11, 2011 - (Free Research)
This e-guide takes a look at the use of collaboration and social networking strategies and tools  for case management, including a big picture introduction, expert advice for avoiding headaches, and findings from ebizQ.com's recent survey of business and IT professionals who are using case management in their own companies. 
(EGUIDE) READ ABSTRACT |

Web 2.0 at Work: Departmental Use Cases by Oracle Corporation

August 01, 2008 - (Free Research)
With the introduction of Web 2.0 technologies into your enterprise, you can greatly increase the value of your company's most important assets. Leading companies are harnessing Web 2.0 technologies and applying them to build their next-generation workplaces. 
(WHITE PAPER) READ ABSTRACT |

SAP Business One: Integrated, affordable, flexible - A single solution for small business needs by SAP America, Inc.

October 31, 2011 - (Free Research)
Read this e-book for your introduction to the SAP Business One application. Find out how the application can help your small business streamline operations, act on timely and complete information, and accelerate profitable growth. 
(EBOOK) READ ABSTRACT |

BBVA seamlessly monitors and improves its online reputation by IBM

November 30, 2012 - (Free Research)
This white paper examines a business case for analytics at financial institutions. BBVA, a global group that offers individual and corporate customers a range of financial and non-financial products and services, was interested in knowing what new and existing clients were saying about the business through social media. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Metrics and Performance Management by Five9

May 21, 2014 - (Free Research)
This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results. 
(EGUIDE) READ ABSTRACT |

The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com

March 09, 2009 - (Free Research)
To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application. 
(WHITE PAPER) READ ABSTRACT |

Managing Product Recalls to Reduce Risk and Minimize Cost by Sage North America

January 13, 2009 - (Free Research)
With an integrated enterprise system like Sage ERP X3, food producers can use the same system to address industry-specific requirements and product recalls. 
(WHITE PAPER) READ ABSTRACT |

A Marketing Pilot for FTTH Network Rollout by ECI Telecom

November 01, 2010 - (Free Research)
Operators who invest in marketing pilots before making a significant network change are better able to plan the service packages and define the target audience. This white paper presents ECI Telecom’s proposed approach to marketing pilots, their possible components, and expected results. 
(WHITE PAPER) READ ABSTRACT |

Innovation, People, and Processes:  How Three Global Innovators are Bringing Winning Products to Market  by CA Technologies.

September 01, 2009 - (Free Research)
This IDC White Paper addresses a key challenge for most organizations - the need to improve innovation.  Three very different global corporations are compared in order to explore methods of managing new ideas, projects, resources, and marketing innovation. Read on to learn what all three companies are doing to manage innovation. 
(WHITE PAPER) READ ABSTRACT |

Business Intelligence Strategies for 4G Operators by Sybase, an SAP company

November 11, 2010 - (Free Research)
This paper explores the opportunities and challenges presented by the introduction of services on 4G networks, and examines how a strategic BI implementation can help to transform the services a company provides while managing costs of providing them. It also considers the variety of practical applications of a BI system. 
(WHITE PAPER) READ ABSTRACT |

eBook: Introduction to Virtualization Chapter 7 - Hypervisors: At Virtualization's Core by SearchServerVirtualization

December 21, 2009 - (Free Research)
Virtualization technology isn't complete without a hypervisor. This final chapter of the Introduction to Virtualization e-book explains some hypervisor basics—highlighting the differences between bare-metal and hosted hypervisors—and lists some features that you should look for when selecting one for your virtual environment. 
(EBOOK) READ ABSTRACT |

Windows Server® 2008 Hyper-V Technology Introduction by Dell and Microsoft

October 28, 2009 - (Free Research)
Dell's Hyper-V Technology Introduction for Windows Server® 2008 is a rapid approach to the deployment and configuration of a Hyper-V and SystemCenter Virtual Machine Manager 2008 (SCVMM) based Proof of Concept (POC) into your pre-production test lab. 
(DATA SHEET) READ ABSTRACT |

Windows Server® 2008 Hyper-V Technology Introduction with Advanced Management by Dell and Microsoft

October 28, 2009 - (Free Research)
The Hyper-V Technology Introduction with Advanced Management for Windows Server 2008 is an approximate 10 day service and consists of either a single-node implementation or dual-node highly available (HA) host-based cluster configuration and up to two servers for the System Center elements. Read this paper to learn more. 
(DATA SHEET) READ ABSTRACT |

Introduction to Virtualization E-Book, Chapter 2: Optimizing Server Virtualization by Dell and Microsoft

February 19, 2009 - (Free Research)
Server sprawl and underutilization problems plague many data centers, with applications being assigned to a server that rarely uses any more than 5% to 10% of its computing capacity. This e-book explains optimizing server virtualization and server management and can help optimize a virtual server deployment. 
(EBOOK) READ ABSTRACT |

Introduction to Virtualization E-Book, Chapter 2: Optimizing Server Virtualization by Hewlett Packard Company and Intel

February 19, 2009 - (Free Research)
Server sprawl and underutilization problems plague many data centers, with applications being assigned to a server that rarely uses any more than 5% to 10% of its computing capacity. This e-book explains optimizing server virtualization and server management and can help optimize a virtual server deployment. 
(EBOOK) READ ABSTRACT |

Introduction to Virtualization E-book, Chapter 1: Virtualization Concepts in Disaster Recovery by Hewlett Packard Company and Intel

February 02, 2009 - (Free Research)
Virtualization is changing the disaster recovery landscape. This E-Book is a beginners' guide to virtualization with chapters on disaster recovery (DR), test and development, server consolidation, high availability, storage, security and key technologies including VMware ESX,Microsoft Hyper-V and Citrix XenServer. 
(EBOOK) READ ABSTRACT |

LTFS Hits the Mark in Media & Entertainment: An In-Depth Introduction to LTFS for Digital Media by The LTO Program

March 07, 2013 - (Free Research)
Check out this comprehensive report to learn about the role of LTFS in digital media in 2013. 
(WHITE PAPER) READ ABSTRACT |

A Comprehensive Introduction to RSA SecurID User Authentication by RSA, The Security Division of EMC

November 01, 2006 - (Free Research)
This white paper examines a two-factor authentication solution that helps efficiently manage the authentication of your company's users who access your network and web-based applications. 
(ARTICLE)

Technology Brief: An Introduction to Video in the Enterprise by Fluke Networks

October 20, 2010 - (Free Research)
To help you get ready for video, Fluke Networks developed a four-page technology primer “An Introduction to Video in the Enterprise” that covers key market drivers, the four major types of video, and illustrates how streaming applications works.  
(WHITE PAPER) READ ABSTRACT |

Introduction to Evolved Packet Core by Alcatel-Lucent

June 09, 2009 - (Free Research)
This white paper provides a brief introduction to Evolved Packet Core - a new mobile core for LTE. Key concepts and functional elements are outlined, as well as key changes in LTE requirements imposed on the Evolved Packet Core, and the deployment challenges one can expect to encounter. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Capacity and Efficiency in a Diverse and Variable Load Environment by Tate

December 13, 2010 - (Free Research)
This whitepaper explains the need for local and dynamic airflow delivery technology and illustrates how these technologies work together with existing IT cooling systems to meet this variable load demand while maintaining high reliability and lowering energy costs. 
(WHITE PAPER) READ ABSTRACT |

Meeting the Challenges of Supply Chain Management by Modus Link

February 28, 2008 - (Free Research)
As brand owners accelerate new product introductions globally and strive to promote customer brand loyalty, the challenge to optimize the supply chain becomes increasingly more complex. 
(WHITE PAPER) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

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