After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. 

When the State of Kansas Division of Information Services and Communications mandated that all of its departments find ways to consolidate operations and boost staff productivity, its networking services group was ready for the challenge. Read this case study to see what they did. 

Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 

CodePro AnalytiX as part of a continuous or nightly-build process, seamlessly integrate it into any Eclipse-based Java development environment, or use a combination of the two implementation approaches. 

In August 2007, CFO Research Services launched a research program to explore the ways in which the role of the finance team has changed in recent years. This report presents the findings of our online survey of 255 senior finance executives. 

Isaac Agnew (Holdings) Ltd is one of the largest car retailers in Northern Ireland. When they needed a fast backup and recovery solution for their VMware ESX environment that didn’t require hours of rebuilding data, they turned to the Veeam Backup & Replication solution. 

Implementing the newest blade servers will enable you to decrease power consumption and optimize performance in your virtualized data center. Listen to this expert podcast to learn more about how you can consume less power and cut cooling costs. 

This paper presents an overview and introduction to reverse logistics and how to manage reverse logistics in the CPG industry in an efficient manner. 

Examine the comprehensive strategies, solutions, and best practices for the aerospace and defense (A&D) manufacturing industry based on technical and business expertise. Learn best practices and strategies for profitable growth in your business. 

System Center desktop solutions help IT to reconcile competing demands of security with resource availability by streamlining the connection of any authorized user to any application, regardless of their location or connectivity, through a unified system that provides both secure access and the consistent, optimized performance your users expect. 

Hudson, an open source "continuous integration" (CI) server initially developed at Sun, brings a new level of efficiency and productivity to collaborative software development. This paper describes Hudson's capabilities, compares its key features, and summarizes why Hudson has quickly become the industry's most widely adopted open source CI server. 

This whitepaper provides an overview of using the operating systems deployment capabilities of Microsoft System Center Configuration Manager (SCCM) 2007™ to deploy a customized OS image on Dell client systems in a heterogeneous environment.