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What Senior Management Needs to Know and Do About the Customer Experience by Verint Systems

October 28, 2011 - (Free Research)
Enhance your company's customer experience with this advice from Kathleen M. Peterson, Founder and Chief Vision at Officer Power House Consulting. 
(WHITE PAPER) READ ABSTRACT |

Improve Your Customer Experience and Call Center with Mobile Applications by Genesys

June 02, 2014 - (Free Research)
Many organizations still treat mobile channels the same as traditional channels. As a result, they have yet to reap the full benefits of mobility. Ensure that doesn't happen to your company by reading this informative white paper on integrating mobile applications into your customer service and contact center operations. 
(WHITE PAPER) READ ABSTRACT |

A Shared Environment for IFRS Reporting Can Help Drive Financial Reporting Standardization - and Savings, too by Deloitte

September 03, 2009 - (Free Research)
This white paper discusses how the global movement toward IFRS offers companies the chance to significantly improve efficiency and reduce financial reporting costs by placing IFRS reporting in a shared environment, or "Center of Excellence" (CoE) and how IFRS CoE can help improve the quality and consistency of financial reporting. 
(WHITE PAPER) READ ABSTRACT |

How White Papers Can Boost Your Lead Gen Campaigns by KnowledgeStorm Webinars (E-mail this company)

October 2006 - (Free Research)
In this presentation document, white paper guru Michael Stelzner, author of "Writing White Papers: How to Capture Readers and Keep Them Engaged," will share his secrets on creating effective white papers that attract prospects in droves. 
(ANALYST REPORT) READ ABSTRACT |

How White Papers Can Turbo-Boost Your Lead Gen Campaigns by KnowledgeStorm Webinars (E-mail this company)

September 2006 - (Free Research)
In this upcoming Webcast, "How White Papers Can Turbo-Boost Your Lead Gen Campaigns", white paper guru Michael Stelzner, author of "Writing White Papers: How to Capture Readers and Keep Them Engaged," will share his secrets on creating white papers that attract prospects in droves. This Webcast is presented by KnowledgeStorm. 
(WEBCAST) READ ABSTRACT |

Data Deduplication Background: A Technical White Paper by Quantum Corporation

March 2011 - (Free Research)
The purpose of data deduplication is to increase the amount of information that can be stored on disk arrays and to increase the effective amount of data that can be transmitted over networks. Read this white paper from Quantum Corporation to learn more about data deduplication today. 
(WHITE PAPER) READ ABSTRACT |

Microsoft SQL Server in a VMware Environment on Dell PowerEdge Blades and Dell EqualLogic Storage by Dell and VMware

April 2009 - (Free Research)
This white paper provides an overview for deploying SQL Server in a virtualized environment for VMware ESX 3.5 Update 4 (U4) running on the latest PowerEdge M610 and M710 blade servers and EqualLogic PS6000XV iSCSI storage arrays. 
(WHITE PAPER) READ ABSTRACT |

IBM Tivoli Service Request Manager White Paper by IBM

January 2010 - (Free Research)
This IBM white paper will show you how you can help your organization manage incidents and problems, restore critical services, and minimize service desk calls in this white paper. 
(WHITE PAPER) READ ABSTRACT |

True Enterprise-Quality Linux Support: Edison Group White Paper by Oracle Corporation

November 2008 - (Free Research)
This white paper discovers how organization can increase operational efficiency while cutting costs with Oracle Unbreakable Linux, a support program that delivers enterprise-quality support for Linux at a lower cost. 
(WHITE PAPER) READ ABSTRACT |

The Innovation Barrier, Part 2: Symptoms, Solutions, and the Impact on Equipment Manufacturers by Fanfare

November 2007 - (Free Research)
This paper is the second in a two-part series exploring the innovation barrier – the point at which testing can no longer keep pace with development in the equipment manufacturing industry. It examines the innovation barrier’s symptoms – from slowdowns in development to mounting quality issues – and the potential impact on equipment manufacturers. 
(WHITE PAPER) READ ABSTRACT |

Data Deduplication Background: A Technical White Paper by Quantum Corporation

February 2011 - (Free Research)
The term “data deduplication”, as it is used and implemented by Quantum Corporation in this white paper, refers to a specific approach to data reduction built on a methodology that systematically substitutes reference pointers for redundant variable-length blocks (or data segments) in a specific dataset. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Business Ready Solutions for Virtual Infrastructure Availability Using Dell™ PowerEdge™ Servers, Dell Powervault™ Storage, and VMware vSphere™ by Dell, Inc. and Intel®

July 2009 - (Free Research)
This white paper presents an example configuration and best practices for deploying and configuring a highly available architecture using an example solution configuration and then discussing how the configuration helps in maximizing uptime. 
(WHITE PAPER) READ ABSTRACT |

The Economic Impact of File Virtualization: Reducing Storage Costs and Improving Management Efficiency by F5 Networks

May 2007 - (Free Research)
Network-based file virtualization is a key technology for more effectively managing file-based information. Download this IDC white paper to learn how file virtualization is being implemented and its impact on organizations. 
(WHITE PAPER) READ ABSTRACT |

The Customer You Know: Keeping, Leveraging, and Profiting from Current Customers with Business Analytics by SAS

May 2010 - (Free Research)
Read this paper to learn about business analytics and how it can significantly impact customer service improvements and customer retention and how it can enable your company to develop more agile strategies that will allow you to adapt to changing customer behavior and achieve their business goals. 
(ANALYST REPORT) READ ABSTRACT |

Virtualising Tier 1 Applications: A Critical Step on the Journey toward the Private Cloud by VMware, Inc.

January 2010 - (Free Research)
Virtualisation has matured rapidly in just a few years. What started out as a testing and development consolidation tool quickly evolved to being applied to production application.The transition to adopting cloud-like deployments shifts the focus from early capex savings drivers to transforming IT into a service and delivering... 
(WHITE PAPER) READ ABSTRACT |

Data De-Duplication Background: A Technical White Paper by Quantum Corporation

June 2008 - (Free Research)
In this white paper data de-duplication, refers to a specific approach to data reduction built on a methodology that systematically substitutes reference pointers for redundant variable-length blocks (or data segments) in a specific dataset. 
(WHITE PAPER) READ ABSTRACT |

Solve Your Toughest Planning and Scheduling Problems with Mathematical Optimization - IBM ILOG Optimization White Paper by IBM

December 2010 - (Free Research)
Optimization is unique simply by being the mathematical discipline focused on efficiency. Along with statistics and predictive analytics, it is one of the two mathematical disciplines used most frequently in the world of business. Download this white paper to learn how to solve your toughest planning and scheduling problems. 
(WHITE PAPER) READ ABSTRACT |

Oracle's Sun Systems for Oracle Coherence - An Optimal In-Memory Data Grid Architecture by Oracle Corporation

July 2010 - (Free Research)
This technical white paper discusses a drop-in implementation of Coherence running on Oracle's Sun servers utilizing Oracle Fusion Middleware components, most prominently WebLogic Suite. 
(WHITE PAPER) READ ABSTRACT |

ESG: Lowering the Cost of Information Retention with Effective Disk-based Archives by ProStor Systems

December 2007 - (Free Research)
Managing data growth is more challenging than ever, especially with recent compliance mandates. Read this white paper how to solve these challenges with an integrated archiving solution, with features that also address compliance requirements. 
(WHITE PAPER) READ ABSTRACT |

CA White Paper: Getting Started with a Project Management Office (PMO) by CA Technologies.

September 2007 - (Free Research)
This paper contains practical insights and best practices for better IT project delivery. It details ways of moving from an ad-hoc approach to a more effective process by implementing a project management office (PMO). 
(WHITE PAPER) READ ABSTRACT |

CA White Paper: Evolving the Maturity Level of Your Project Management Office (PMO) by CA Technologies.

September 2007 - (Free Research)
In the pursuit of improving IT project delivery, many companies tend to focus primarily on the process but might overlook a crucial step: benchmarking effectiveness. 
(WHITE PAPER) READ ABSTRACT |

IDC White Paper: The Evolution of Job Scheduling - CA's Approach to Workload Automation by CA Technologies.

February 2008 - (Free Research)
This IDC paper presents the key concerns driving IT management and how they translate into needs that can be addressed through modern approaches to job scheduling and workload automation. 
(WHITE PAPER) READ ABSTRACT |

The Instant-On Enterprise: Business and Government white paper by Hewlett-Packard Company

May 2011 - (Free Research)
Tomorrow’s leaders will be organizations that leverage technology to capitalize on rather than simply adapt to changing customer expectations.Access this white paper and find the three major business intelligence trends that are shaping the next generation of successful enterprises. 
(RESOURCE CENTER)

The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research)
The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices. 
(WHITE PAPER) READ ABSTRACT |

Social Gaming in the Cloud: A Business White Paper by RightScale

September 2010 - (Free Research)
Major gaming publishers such as Zynga, Crowdstar and Playfish use RightScale to scale to tens of millions of players per day. RightScale has the experience and tailored solution for launching and managing social games on the cloud. 
(WHITE PAPER) READ ABSTRACT |

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