InfoTrends White Paper: Speeding Your Business Processes: Making Transactional Content Readily Available by IBM.. In this white paper, InfoTrends examines the business and technological requirements needed to make critical business transactional content readily available, posing IBM's more... >> Discover more offerings from IBM..
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..
		Astea Alliance Service Management Suite by Astea International Inc.. Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales more... >> Discover more offerings from Astea International Inc..

6 Steps to Controlling Your Storage Environment - Podcast by Forsythe Technology Inc. and EMC September 2008 - (Free Research) This Podcast outlines 6 simple steps you can follow to get your storage environment in check. Download the companion Podcast to discover how you can put an end to all of your storage management dilemmas.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Innovating the Field: Document Solutions Company Turns to Unique Field Service Solution from Astea by Astea International Inc. (E-mail this company) November 2007 - (Free Research) In 2006, Danka leadership made the decision to update the company’s service management solution, which was largely based around a self-service interactive voice response (IVR) system. After engaging with multiple vendors, Danka chose Astea’s FieldCentrix FX Mobile®, a workflow software for automating field service processes.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Mobile Field Services Best Practices by Astea International Inc. (E-mail this company) November 2007 - (Free Research) According to Aberdeen research, mobile technology is a critical enabler of delivering efficient post-sale service and a natural tool for field service operations. Aberdeen Group examined the field service strategies, capabilities, and related technologies of nearly 250 companies. This paper provides best practices gleaned from that study.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Aberdeen Report: Making Money via Mobile Field Services by Astea International Inc. (E-mail this company) November 2007 - (Free Research) Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, organizations are leveraging automation and mobile solutions to improve workforce productivity and capture more accurate service information.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Get the Fuel You Need to Combat Rising Gas Prices - Making Your Mobile Workforce more Efficient by Astea International Inc. (E-mail this company) May 2006 - (Free Research) The livelihood of your mobile workforce hinges on their ability to travel to and from job sites - with gas prices continuously on the rise your bottom line is going to feel the pain. Streamlining your processes and maximizing your profits is essential for survival in today's economic environment.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Mobilizing Your Workforce - The Powerful Differentiator - Including Information from "The Mobile Field Service Solution Selection Report" by the Aberdeen Group by Astea International Inc. (E-mail this company) May 2006 - (Free Research) According to Aberdeen, companies that have deployed mobile field service solutions have realized, on average, 27% improvement in worker productivity, 19% increase in customer satisfaction/retention, 17% increase in overall profitability, and 13% increase in service revenues. Are you interested in achieving results like these?  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Service Lifecycle Management for IT Equipment - Tackling the Profitability Crunch by Astea International Inc. (E-mail this company) August 2005 - (Free Research) The IT Equipment Service market is riddled with complexity, plagued by competition & challenged by shrinking margins. This paper provides insight from recent conversations with leading service companies to discover how SLM principals are being used to combat the complexity, growing competition & shrinking profit margins in the IT Services Industry  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Alliance PocketPC - Impact Field Productivity by Astea International Inc. (E-mail this company) Alliance PocketPC: For unmatched portability, this solution captures information needed for call assignments, providing support for administrative tasks that impact field productivity via a Windows CE 3.0 device. Can be used in transmission-restricted areas and remote sites out-of-range for wireless links.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance - Service Lifecycle Management by Astea International Inc. (E-mail this company) Astea Alliance -supports the complete service lifecycle, and enables you to manage staff and inventory more efficiently while providing higher levels of service to customers. It provides a single, unified view of all service transactions & gives you a wealth of decision support tools to continuously refine the quality of your service process.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Conduct a Strategic ATS Evaluation: 3 Questions You Can Ask to Increase Your Recruiting ROI by Jobvite August 2008 - (Free Research) Recruiting leaders can positively impact business results by improving the recruiting process and practice throughout their companies.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Buying Storage, What Vendors Don't Want You to Know - SD CHI 08 by Storage Decisions and i365, A Seagate Company August 2008 - (Free Research) In this session, you learn the questions you should be asking of ALL of your storage vendors, and other important tips and techniques for writing an air-tight RFI or RFP (they are different!).  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Evolution of SAS by PMC-Sierra, Inc. September 2008 - (Free Research) Serial attached SCSI (SAS) provides a scalable point-to-point topology capable of addressing storage connectivity at many levels. Read this white paper to learn how SAS is entering its second generation and how its level of value is rapidly gro...  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Jobvite Case Studies by Jobvite August 2008 - (Free Research) SupportSoft has been very successful finding and closing great candidates in less time with Jobvite.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

LogRhythm and NERC CIP Compliance by LogRhythm, Inc. July 2008 - (Free Research) LogRhythm has extensive experience in helping organizations improve their overall security and compliance posture while reducing costs, it automatically performs the first level of log analysis and also ensures you to meet your reporting requirements.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Social Recruitment Survey Results by Jobvite August 2008 - (Free Research) This survey by Jobvite, focusingon the recruiting habits of small and midsized business, shows that companies are increasingly leveraging social and professional networks for talent acquisition.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Virtual DR - SD CHI 08 by Storage Decisions and i365, A Seagate Company August 2008 - (Free Research) Server virtualization is being touted as a near panacea for DR by making it easier than ever to recover servers to a secondary site.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Stand and Deliver SLAs - SD CHI 08 by Storage Decisions and i365, A Seagate Company August 2008 - (Free Research) A system of data protection service level agreements is an effective approach to tailor backup appropriately to the needs of the company's business units.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Disaster Recovery - Presentations from Storage Decisions Chicago 2008 by Storage Decisions and i365, A Seagate Company August 2008 - (Free Research) Disaster recovery isn't just about being able to resume business as quickly as possible after a catastrophic incident.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Management/Executive - Presentations from Storage Decisions Chicago 2008 by Storage Decisions and i365, A Seagate Company August 2008 - (Free Research) This track addresses the essential parts of the storage system procurement process, including how to craft an RFP, negotiating from a position of strength, evaluating systems and getting the support of your company's management.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

DR Testing Programs - SD CHI 08 by Storage Decisions and i365, A Seagate Company August 2008 - (Free Research) Over the past couple of years, a new DR product category has emerged--disaster recovery testing tools, these applications can scan your storage environment and alert you to any potential gaps in your recovery plan.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Managing the Four C's - SD CHI 08 by Storage Decisions and i365, A Seagate Company August 2008 - (Free Research) In this presentation, Toigo will address the following topics based on his new book, Making IT Matter (currently being developed as a BLOOK by Toigo, and co-author Randy Chalfant, at MakingITMatter.com).  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Tiered Disaster Recovery - SD CHI 08 by Storage Decisions and i365, A Seagate Company August 2008 - (Free Research) A tiered DR plan helps to address this problem by creating different levels of protection that can be applied to different applications and systems, with associated recovery requirements designed to stagger restoration efforts.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Business Buy-In - SD CHI 08 by Storage Decisions and i365, A Seagate Company August 2008 - (Free Research) Whether you're developing storage vendor selection criteria, arguing for DR dollars or trying to slash costs in your data center, you need to know how to talk to the C-level suits so they get it.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

What Storage Managers Are Buying - SD CHI 08 by Storage Decisions and i365, A Seagate Company August 2008 - (Free Research) In this session, we analyze and present the results of Storage magazine's twice-yearly Purchasing Intentions survey.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices for Designing and Implementing Sustainable, Long-term Data Quality Programs by SearchDataManagement August 2008 - (Free Research) View this expert Webcast, and listen to the complementary expert podcast, to learn how to find the best way to structure data stewardship and data quality programs that will be effective, sustainable and successful.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

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