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Featured Sponsors
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Customer Support Solution by Extraview Corporation.
As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer
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IP Phone 7900 by Cisco Systems, Inc.
The new suite of evolutionary Cisco Unified IP Phones, Cisco Unified IP Phone 7975G, 7965G, 7945G, 7962G, and 7942G models, have Advanced Media endpoints, which create an
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Parature's Online Customer Service Software & Solutions by Parature Inc..
Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they
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Critical Success Factors Deploying Pervasive BI by MicroStrategy
June 2008 - (Free Research) Pervasive BI is the ability to deliver integrated right-time DW information to all users – it also provides an enterprise with the necessary visibility, insight, and facts to make smarter decisions in all processes at all times.
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VoIP and MPLS - Making It Work for Your Company by Fluke Networks
April 2008 - (Free Research) This webcast highlights how pre-assessment and post-deployment visibility can help enterprises understand the impacts of VoIP and MPLS and how to deploy successfully.
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ShopVue - Paperless Dispatch with Graphical Sequencer by CASCO
Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard. The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.
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RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions
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RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.
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Acquire, Analyze, and Present Data with LabVIEW by National Instruments
NI LabVIEW is an open environment designed to make interfacing with any measurement hardware simple. With interactive assistants, code generation, and connectivity to thousands of devices, LabVIEW makes gathering data as simple as possible.
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Success Story: Communications - AT&T by Genesys Co.
May 2008 - (Free Research) The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
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Dictation technology for law firms by PHILIPS Speech Processing
May 2008 - (Free Research) Philips innovates and develops dictation products and solutions specially designed for frequent dictation in law firms. Their dictation systems are optimized for professional use and always feature the latest technology.
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Dialogue by Exstream Software.
Exstream’s Dialogue is a fully integrated software solution that allows you to design, develop, maintain, and output fully personalized and consistent communications of all types.
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Emergency Response Warehouse Management System by Integrated Warehouse Solutions.
April 2008 - (Free Research) Effective emergency response planning should be based on the premise that all assumptions of the plan have failed, & that infrastructure has been compromised. Read how Integrated Warehousing Solutions (IWS) supplies all the elements event plann...
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ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions
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ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.
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Keeping Your Workforce Connected by Cisco Systems, Inc
March 2008 - (Free Research) Keeping a workforce connected to people and to data anytime, anywhere, is a big step toward boosting operational efficiency. And it's an especially important step for small and medium-sized businesses (SMBs).
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Thriving in an Economic Downturn by Avaya, Inc
August 2008 - (Free Research) A guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low -- even when everyone is tightening their budgets.
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Astea Alliance Service Management Suite by Astea International Inc.
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Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise.
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