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Unified communications and collaboration in action by IBM October 05, 2009 - (Free Research) Find out how your employees, customers and business parters can share ideas and information better with a unified approach to business communications.  (PRODUCT DEMO)

Rational Agile Development Solutions eKit by IBM September 11, 2009 - (Free Research) Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs.  (ASSESSMENT TOOL) READ ABSTRACT |

Top 6 Reasons to Choose IBM for Collaboration by IBM October 05, 2009 - (Free Research) IBM has been leading the charge for smarter collaboration solutions for the past 20 years. Learn about the expereince and expertise IBM can bring to your busniess.  (WEBCAST)

Microsoft Office SharePoint Server 2007 by Microsoft September 15, 2009 - (Free Research) Microsoft® Office SharePoint® Server 2007 is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information sharing across boundaries for better business insight.  (WHITE PAPER) READ ABSTRACT |

SharePoint: Practical IT Strategies for Enterprise Collaboration by Mimosa Systems UK May 15, 2009 - (Free Research) Read this e-zine for practical advice on quantifying the success of a SharePoint governance policy, how to monitor your SharePoint Environment, and integrating document management systems into MOSS 2007.  (EZINE) READ ABSTRACT |

Virtualization with Xiotech's Intelligent Storage Element (ISE) - Animated Demo by Xiotech Corporation November 23, 2009 - (Free Research) There are three primary issues that must be addressed to create a reliable storage environment. View this video to find out how Xiotech's Intelligent Storage Element (ISE) addresses these issues.  (VIDEO) READ ABSTRACT |

IBM Performance Manager online demo by IBM October 07, 2009 - (Free Research) See how plans, financial reports and scorecards can help you manage performance across all data sources in this flash demo.  (PRODUCT DEMO)

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact December 01, 2009 - (Free Research) Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.  (WEBCAST) READ ABSTRACT |

The Work-at-Home Agent Model for Improved Customer Loyalty by inContact December 03, 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.  (WHITE PAPER) READ ABSTRACT |

Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.  (WHITE PAPER) READ ABSTRACT |

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling by BMC Software, Inc April 17, 2009 - (Free Research) Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.  (WHITE PAPER) READ ABSTRACT |

Demo: IBM Cognos TM1 MidMarket Edition Online Demo by IBM November 10, 2009 - (Free Research) Simplify your key financial processes with Cognos.  (PRODUCT DEMO) READ ABSTRACT |

Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity by CSSI December 2008 - (Free Research) Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways.  (WHITE PAPER) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

E-Guide: A Batch File to Back up All Active-State BlackBerry Databases by BlackBerry March 2009 - (Free Research) This E-Guide, brought to you by SearchDomino and BlackBerry, will teach you how to create a LotusScript agent that will make a DOS batch file automatically back up all your active BlackBerry databases to a specified folder.  (E-LEARNING TUTORIAL) READ ABSTRACT |

Rational Build Forge Demo Series by IBM October 2008 - (Free Research) Access IBM Rational Build Forge demos to see how it can be used to create a software assembly line to automate and accelerate software delivery. Learn how Rational Build Forge can help development teams automate repetitive tasks, uncover development bottlenecks, determine trends for specific projects and manage compliance mandates.  (DEMO)

Virtualization Flash Demo by CA November 2009 - (Free Research) View this Flash demo on virtualization to understand how CA can help you accelerate your time to market, achieve operational excellence across physical and virtual environments and reduce risk associated with virtualization.  (PRODUCT DEMO) READ ABSTRACT |

Demo: Service lifecycle management in action by IBM October 2009 - (Free Research) Organizations moving towards Service-Oriented Architecture must manage their services from development to deployment. This demo shows how Rational Team Concert, Rational Asset Manager, and WebSphere Service Registry and Repository provide a comprehensive, integrated solution for organizations looking to realize SOA.  (PRODUCT DEMO)

IBM WebSphere Cloudburst Appliance Demo by IBM October 2009 - (Free Research) Watch this demo to see how this new SOA appliance deploys and manages SOA in a private cloud.  (PRODUCT DEMO)

CA eHealth Performance Manager Demo by CA October 2009 - (Free Research) Download this demo to learn how you can proactively monitor performance of data and voice networks, physical and virtual systems, environmentals, databases and client/server applications across IT, all from one interface, before your business is negatively impacted.  (PRODUCT DEMO) READ ABSTRACT |

eToken PRO Anywhere Flash Demo by SafeNet, Inc. November 2009 - (Free Research) View this demo to learn why eToken PRO Anywhere is ideal for corporate and Internet security needs, enabling organizations to expand their range of online business services while providing end users with full roaming capabilities. For consumers, the convenience of a robust and yet simple “Plug and Play” solution is unbeatable.  (PRODUCT DEMO) READ ABSTRACT |

EVault Online Backup and Recovery Solutions Demo by i365, A Seagate Company October 2009 - (Free Research) EVault online backup and recovery solutions make it easy to protect your data offsite, automatically. They’re easy to use, fast, and secure. And they make it simple to comply with regulations. View this demo to find out how you can sustain the life blood of your company today.  (PRODUCT DEMO) READ ABSTRACT |

Designing Artificial Intelligence for Games - Part 3 by Intel July 2009 - (Free Research) In this 3rd part of the <i>Designing Artificial Intelligence for Games</i> series, you'll learn how to give your agents higher orders of intelligence. The agents can already deal with the immediate situation they find themselves in; now you are working toward artificial intelligence (AI) that deals with broader goals and the bigger picture.  (TECHNICAL ARTICLE)

FalconStor® Virtual Tape Library Deduplication Demo by FalconStor Software November 2009 - (Free Research) Because backup operations create multiple copies of the same data, FalconStor VTL provides data deduplication. As backup jobs are added to the data repository, the new data is compared to existing data and any blocks already in the repository are deleted to reduce disk space consumption. View this demo and learn more about FalconStor deduplication.  (PRODUCT DEMO) READ ABSTRACT |

ESG White Paper: Intelligent Tiered Storage: BlueArc's Implementation by BlueArc Corp. October 2008 - (Free Research) This ESG White Paper discusses the importance of tiered storage, examines BlueArc's approach to intelligent tiering, and shows how it creates operational value for users' data storage infrastructures.  (WHITE PAPER) READ ABSTRACT |

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