Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Intelligent Call Handling - Optio Improves Customer Responsiveness by Cisco Systems, Inc February 22, 2008 - (Free Research) Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Dialogue Live by Exstream Software. Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

2005 Trends & Directions in Web-Based Support by CRMindustry.com (E-mail this company) June 2005 - (Free Research) While there's a wealth of rich, increasingly comprehensive technologies available enabling businesses to drive toward true service and support optimization, this paper discusses the decision to deploy and across what channels should depend on a strategy based on clearly defined goals. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

BIG-IP WebAccelerator Web Application Delivery for Portal, CRM, & ERP by F5 Networks (E-mail this company) BIG-IP WebAccelerator is a web application delivery solution that provides a series of intelligent technologies that overcome problems with browsers, web application platforms, and WAN latency issues, which impact user performance. BIG-IP WebAccelerator increases interactive user performance for web, Portal, CRM, and Collaboration applications.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

JProbe® -- Java Profiler for Intelligent Code Profiling by Quest Software, Inc JProbe is an enterprise-class Java profiler providing intelligent diagnostics on memory usage, performance and test coverage, allowing developers to quickly pinpoint and repair the root cause of application code performance and stability problems that obstruct component and integration integrity.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Steel Enterprise Management Systems - ERP for Metals Industry by STEELMAN Software Solutions Inc (E-mail this company) STEELMAN - SEMS is designed specifically for the metal industry. Metal processors have many unique issues that generic ERP packages will not solve. SEMS delivers terminologies, screens, and workflows that your staff can readily relate to and productively use with minimal training. SEMS can scale from 20 to over 1000 users and any metal type.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Demand Commander: Supply Chain Forecasting for Manufacturers by Foresight Technologies (E-mail this company) Foresight’s Demand Commander is a quantum leap in forecasting technology and demand planning process optimization. It helps US manufacturers and distributors predict, manage, and adapt to customer demand in order to drive profitable growth. Foresight guarantees to reduce the error in demand management and planning processes by 25-50%.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Next Evolution in Storage Design: Intelligent iSCSI Solutions by EqualLogic Inc January 2008 - (Free Research) Today, IT professionals face two pressure-packed data storage challenges: managing the prolific growth of data and meeting escalating service expectations. This paper focuses on intelligent iSCSI solutions... (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The JCatapult Principles by Inversoft June 2008 - (Free Research) This white paper will discuss the main principles of JCatapult and illustrate how JCatapult can simplify development of large and small applications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Podcast - Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company) March 2006 - (Free Research) The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. This podcast describes how marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. (PODCAST) READ ABSTRACT | GO TO PODCAST

How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company) October 2005 - (Free Research) The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CMiC Enterprise - ERP For Construction and Engineering by CMiC (Computer Methods International Corp.) (E-mail this company) CMiC Enterprise provides the operational backbone for your business, seamlessly integrating all departments and functions. CMiC Enterprise’s exceptional integration capability provides a robust end-to-end platform that delivers additional flexibility, giving your construction or engineering company multi-channel access across your organization.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices for Architecting a Lustre-Based Storage Environment by DataDirect Networks. June 2008 - (Free Research) This document articulated a number of the design implications and provides the reader with information to make informed decisions to scale high-performance cluster file I/O. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies (E-mail this company) The Akamai EdgePlatform is an Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity. Utilizing a global network of specialized servers connected through optimized protocols, the platform optimizes application and content delivery.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Next Generation of Secure Archiving by Nexsan Technologies This white paper highlights an intelligent and secure networked storage system designed to store, manage, protect and provide fast, easy access to fixed content/compliance information in a cost-effective manner. Read this white paper to learn more.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Financial Institutions Need Rich Internet Apps - Rich Internet Applications Better Enable Complex Financial Interactions by Actuate Corporation. February 2008 - (Free Research) Rich Internet applications are well suited for financial services interactions that are extremely complex, rely on graphics and models, and often require data from multiple sources. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor Procurement - Mid-market e-Sourcing Software by Epicor Software Corporation. With Epicor Procurement, requisitioners have access to approved catalogs with pre-negotiated items and prices. Buyers and CFOs can sleep better at night knowing that Procurement ensures organizational compliance to purchasing rules. The result is better control with less work on everyone's part.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Path to Intelligent Communications by Avaya, Inc February 2008 - (Free Research) This white paper defines and details the benefits of service-orientated communications. Learn how service-orientated communications can revolutionise the management and features of your contact center. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IT HelpDesk Solution by Extraview Corporation (E-mail this company) ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Defect Tracker - Web-based Change Management for Manufacturing/LifeSciences by Extraview Corporation (E-mail this company) For industry-leading manufacturing and life science organizations, ExtraView Defect Tracker offers highly-scalable web-based defect tracking and change management with the flexibility and speed of the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Maximize Availability with Oracle Database 11g by Oracle Corporation. June 2008 - (Free Research) Attend this Webcast to learn how innovations in intelligent data protection and availability in Oracle Database 11g makes implementing high availability the natural byproduct of a common sense approach to system design. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company) RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

BIG-IP Local Traffic Manager by F5 Networks (E-mail this company) The BIG-IP® Local Traffic Manager is an application delivery networking system that provides the most intelligent and adaptable solution to secure, optimize, and deliver applications, enabling organizations to effectively and competitively run their business.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

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