Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Profanity Filtering and Database: Control User-Generated Content by Inversoft April 2008 - (Free Research) This white paper discusses the advantages of a comprehensive profanity filter for removing offensive or unwanted language from user-generated content. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Collaborative and Comprehensive: A Bold New Look for Global Sourcing by Accenture. June 2008 - (Free Research) This paper explores challenges and opportunities inherent in the global sourcing movement and provides at least five capabilities to be mastered if an organization is to achieve world-class status in the sourcing approaches and management techniques. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ISYS:desktop by ISYS Search ISYS:desktop 8 is an enterprise-class desktop search tool designed to enable search, navigation and discovery across individual PCs, shared folders and large corporate networks.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co. June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Go Green with Home Agents by Avaya, Inc June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The JCatapult Principles by Inversoft June 2008 - (Free Research) This white paper will discuss the main principles of JCatapult and illustrate how JCatapult can simplify development of large and small applications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor. March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Intelligent File Virtualization: Breaking Free From the Constraints of Today's File Storage Infrastructure by F5 Networks (E-mail this company) November 2007 - (Free Research) Intelligent file virtualization resolves the issues pertaining to current file storage infrastructure in a simple and effective manner. This white paper introduces the Acopia intelligent file virtualization solution, which is now a part of F5 Networks. It also discusses the key applications and benefits of this innovative technology. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions (E-mail this company) July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company) RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Dialogue Live by Exstream Software. Dialogue Live is an intelligent, interactive document solution that provides a common infrastructure for managing the editing of all types of interactive documents across the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Path to Intelligent Communications by Avaya, Inc February 2008 - (Free Research) This white paper defines and details the benefits of service-orientated communications. Learn how service-orientated communications can revolutionise the management and features of your contact center. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Next Evolution in Storage Design: Intelligent iSCSI Solutions by EqualLogic Inc January 2008 - (Free Research) Today, IT professionals face two pressure-packed data storage challenges: managing the prolific growth of data and meeting escalating service expectations. This paper focuses on intelligent iSCSI solutions... (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys Co. June 2008 - (Free Research) This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices for Delivering Interactive, Intelligent Documents by Exstream Software. April 2008 - (Free Research) This paper will reveal new ideas and tactics for raising the impact of online and offline documents and detail three best practices for delivering interactive, intelligent documents at the point of sale. This document is a must read for senior deci… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Contact Center Costs: The Case for Telecommuting Agents by Avaya, Inc April 2008 - (Free Research) This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Making a Strategic Business Intelligence Choice - A Checklist by Business Objects March 2008 - (Free Research) This white paper focuses on the factors your organization should consider when selecting a BI vendor and establishing its products as its BI standard. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

The Next Generation of Secure Archiving by Nexsan Technologies This white paper highlights an intelligent and secure networked storage system designed to store, manage, protect and provide fast, easy access to fixed content/compliance information in a cost-effective manner. Read this white paper to learn more.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

From Mobile to SOA: A Guide for Optimized Application Deployment by MapInfo Corporation. March 2008 - (Free Research) This white paper provides a guide for enhanced application development and deployment, improving an organization's ability to meet consumer requirements. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Magic Quadrant for Email Security Boundary by Microsoft January 2008 - (Free Research) In this Gartner Magic Quadrant for email security, read about the niche players, challengers, visionaries and leaders in this space and how they size up against one another in the market place. (ANALYST REPORT) GO TO ANALYST REPORT

Take Business PCs to the Next Level by Intel Corporation. February 2008 - (Free Research) Superior security and remote manageability on a chip with Intel Centrino Pro processor technology for notebook PCs and Intel vPro processor technology for desktop PCs. Learn how to better manage and protect the computing infrastructure. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

MAID 2.0: Energy Savings without Performance Compromises by Nexsan Technologies January 2008 - (Free Research) This industry trends and perspectives brief looks at a category of storage using intelligent power management (IPM) to support secondary and near-line or off-line data needs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices for Home Agents by Avaya, Inc June 2008 - (Free Research) The best practices described in this paper do not necessarily apply to every telecommuter, virtual office worker, or home-based business -- those are more general topics than that of home agents. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Astea Alliance Application Extensions by Astea International Inc. (E-mail this company) Application Extensions include: Analytic facilities, which provide real-time analysis of business performance; Customer portals, allowing access to timely & accurate data about customer account or service orders; & Mobile capabilities, that empower field forces to fully participate in corporate goals for revenue optimization & customer retention.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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