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Drive Sustainable, Profitable Growth through CRM: 8 Golden Rules to Turn Your Company into a Customer-Centric Enterprise by SAP America, Inc. May 2008 - (Free Research) To make the most of customer relationships, organizations should consider a basic set of CRM principles that we at SAP have identified based on the successful strategies of best-run companies.  (WHITE PAPER) READ ABSTRACT |

Enhancing Interaction Center ROI in Turbulent Economic Times by SAP America, Inc. April 2009 - (Free Research) Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.  (WHITE PAPER) READ ABSTRACT |

ROI Case Study: Intacct Emergent Game Technologies by Intacct Corporation March 2010 - (Free Research) Emergent needed an accounting application that would enable it to reconcile multiple currencies across its multiple subsidiaries, reduce manual data entry and monthly consolidation processes, and streamline revenue management. Continue reading to learn how Emergent chose Intacct for the financial management solution.  (CASE STUDY) READ ABSTRACT |

Monitoring Trading Partner Agreements - Using Business Intelligence to Enhance BAM Activities by Information Builders June 2008 - (Free Research) This white paper will explain what to look for in a complete integration platform and how to use BI technology in conjunction with BAM tools to achieve zero information latency and self-correcting processes.  (WHITE PAPER) READ ABSTRACT |

DATA ARCHIVING : The first Step toward Managing the Information Lifecycle by Dolphin October 2009 - (Free Research) This whitepaper discusses the business case for data archiving as the first step in an SAP ILM strategy; strategies for Data Archiving, Retention Management and the Retention Warehouse strategy for legacy decommissioning in SAP; and Dolphin's best‐practices approach to an effective, long‐term ILM strategy.  (WHITE PAPER) READ ABSTRACT |

The Strategic Advantage of Cloud-Based Email and Blackberry Services by USA.NET, Inc. September 2009 - (Free Research) Hosted Exchange with Hosted BlackBerry® Services can provide significant strategic advantages to organizations that rely heavily on messaging and mobile functionality. This Osterman Research paper describes the reasons why IT organizations should seriously consider taking a strategic step forward by using these cloud-based services.  (WHITE PAPER) READ ABSTRACT |

Next-Generation API Delivery Platform : How to Use an API Server to Manage, Deliver and Secure APIs by Vordel now part of Axway April 2013 - (Free Research) In this white paper, discover the next generation of APIs: API delivery platforms and servers. Read on for more information and details on API management, security, and delivery, the next generation of application architecture, key app design and usage changes, and more.  (WHITE PAPER) READ ABSTRACT |

The New Face of BPM: Incorporating Enterprise Architecture to Maximize Strategic Business Value by Metastorm July 1967 - (Free Research) This white paper provides an overview of the challenges associated with BPM. Gain insight into the importance of moving beyond a tactical approach to business process automation and workflow management toward a more strategic vision for BPM.  (WHITE PAPER) READ ABSTRACT |

Business Together with Microsoft: the unified communications and collaboration solution of Orange Business Services and Microsoft by Orange Business Services July 2009 - (Free Research) With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Mobilizing Finance Organizations with SAP and Deloitte by SAP America, Inc. May 2013 - (Free Research) This in-depth webcast focuses on how organizations in the financial industry can leverage SAP mobile technologies to get valuable financial insights from anywhere, at any time. Watch to learn how real-time access to business-critical information decreases financial risk, increases operational efficiency and maximizes finance productivity.  (WEBCAST) READ ABSTRACT |

Virtualizing Microsoft® Exchange Server 2007: Building a Better Platform with VMware® Infrastructure 3 by VMware, Inc. May 2008 - (Free Research) Read about how the enhancements of Exchange 2007, running on virtual machines, increased performance while decreasing costs for a VMware customer. Understand how this approach to server administration lets IT adapt to the demands of enterprise.  (WHITE PAPER) READ ABSTRACT |

Exchange Server administration policy: Managing privileged user access by F5 Networks November 2012 - (Free Research) Access this expert e-guide produced by the independent team of editors at SearchExchange.com to discover the best ways to equip Exchange administrators with the proper training on protecting their privileged user access.  (EGUIDE) READ ABSTRACT |

Managed File Transfer: The Need for a Strategic Approach by Inovis September 2008 - (Free Research) This paper discusses how business environments are governed by increasingly stringent regulations and consumer demands for privacy. Learn how Managed File Transfer (MFT) can be your solution.  (WHITE PAPER) READ ABSTRACT |

The New Learning Content Model: How Content Management Challenges Are Changing the Way Learning Content Is Purchased, Deployed and Managed by Plateau System LTD. March 2008 - (Free Research) With dynamic learning essential to meeting an entire new era of challenges, organizations simply can't afford to base their learning budget on their best guess about who, when, and how their employees will use eLearning content.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Taming the Data Demons: Leveraging Information in the Age of Risk by IBM January 2011 - (Free Research) Check out this presentation transcript from IBM as it discusses the advantages of implementing a holistic approach to data risk management, and provides both the “why” and “how” to begin putting a holistic data risk management program to work in businesses of all sizes.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Recovery Manager for Active Directory by Quest Software, now a part of Dell Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.  (ASP & SOFTWARE PRODUCT)

Presentation Transcript: Getting Started with Unified Communications in an Exchange 2007 Environment by Dell, Inc. February 2009 - (Free Research) Check out this webcast transcript to learn how to implement Office Communications Server in a Microsoft Exchange environment, looking at unified communications solutions encompassing unified messaging, data web conferencing and audio conferencing.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

EMC's Comprehensive Approach for Building Proven Information Infrastructure Solutions by Wipro Technologies October 2008 - (Free Research) In this paper, Wipro Technologies focuses on the methodology EMC follows for building its Proven Solutions for organizations of all sizes and domains. This paper also demonstrates the methodology using an example of the solution development process for Microsoft Exchange in physical and VMware environments.  (WHITE PAPER) READ ABSTRACT |

Dell/EMC CX4 Exchange Performance by Dell, Inc. October 2008 - (Free Research) This white paper takes a high-level look at the features and functionality that make the CX4 an excellent choice for Microsoft Exchange and other electronic mail systems. It examines new features, discusses disaster recovery and VMware integration, and provides a brief example of CX4's performance in Exchange environments.  (WHITE PAPER) READ ABSTRACT |

Mobile augmented reality opportunities for business by ComputerWeekly.com December 2010 - (Free Research) The phrase “augmented reality” was coined by Boeing researcher Tom Caudell in the early 1990s to describe a digital display viewed through a headset  which guided workers through electrical wires in aircraft. The term has since gained currency and is now taken to describe digital information overlaid on the physical world.  (WHITE PAPER) READ ABSTRACT |

Data Virtualization — Strategic Implementation for Dynamic Linked Data Services by Denodo Technologies December 2012 - (Free Research) Many companies approach data virtualization from a tactical standpoint, but if you harness the power of virtualization to create a strategic, enterprise-wide project, you may end up seeing higher return.  Check out this white paper to learn how you can implement a strategic data virtualization project, and get tips for maximum efficiency and ROI.  (WHITE PAPER) READ ABSTRACT |

Avoid the Top 10 Exchange Migration Headaches by Quest Software, now a part of Dell October 2008 - (Free Research) Is your business planning a migration to Exchange Server 2007? It's not easy. This Quest white paper discusses how proper planning and execution help overcome migration challenges.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Upgrading Microsoft Exchange Server 2007 to a Complete VoIP Communications Solution by AltiGen Communications, Inc. January 2009 - (Free Research) In this document Jeff Kays, Vice President of Business Development at AltiGen Communications, discusses upgrading your Microsoft Exchange 2007 Server to a Complete and Comprehensive Communications Solution.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Email Management in Today's Regulatory Environment by Ontrack® PowerControls™ by Kroll Ontrack February 2009 - (Free Research) Many businesses use the Exchange email server because of its full feature set and integration with Microsoft Office via the Outlook email client. But Exchange has one glaring drawback - it is very difficult to restore messages, mailboxes, and other data. Ontrack® PowerControls™ for Microsoft® Exchange Server solves the problem..  (WHITE PAPER) READ ABSTRACT |

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