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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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The Flawed Vision of Customer Data Integration – How to Get it Right the First Time by Siperian, Inc.

September 16, 2009 - (Free Research)
The initial goal of Customer Data Integration (CDI) was to create the most reliable customer data for the entire company. We now know that the golden opportunity for CDI lies within Master Data Management and the ability to uncover interactions and understand the relationships that companies have with their customers. 
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The Social Business: Advent of a new age by IBM

February 16, 2011 - (Free Research)
This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more. 
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Master Data Management: Effective Data Governance by IBM

May 2008 - (Free Research)
This white paper will describe how engaging in a master data management (MDM) project enables effective governance of data-specifically master data-and achieves maturity in key categories of the IBM Data Governance Maturity Model. 
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Designing Artificial Intelligence for Games (Part 1) by Intel Software Network

June 2009 - (Free Research)
This article begins a four part series that explores the following important AI concepts and how to optimize them to run on today’s cutting edge multi-core processors. 
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The new business of technology: extend, transact and optimize by IBM

July 2012 - (Free Research)
New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations. 
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Connect the Online Customer Experience with Oracle WebCenter Sites by Oracle Corporation

April 2013 - (Free Research)
This crucial webcast examines a web center that can help your business deliver an engaging and connecting online customer experience, separating you from other businesses in today's media-heavy world. 
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User Experience Services At-a-Glance: Go beyond the surface by Hewlett-Packard Company

October 2013 - (Free Research)
This helpful resource discusses how your organization can extract the relevant information from the vast array of data your applications hold in an innovative and interesting way to keep customers engaged. 
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IBM Social Analytics: The science behind social media marketing by IBM

December 2011 - (Free Research)
Access this white paper to learn how savvy marketing professionals are using new technologies to learn about their customers' attitudes, preferences and buying habits from what they say publically, available on social media and through the full range of interactions that can be recorded, measured, and analyzed. 
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Cloud Without Compromise by Oracle Corporation

December 2012 - (Free Research)
Access this informative sheet to learn about Oracle Fusion Human Capital Management (HCM), a transformational cloud service that delivers great employee experiences and powers HR's contribution to the business. 
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Gain Competitive Advantage with Enterprise-Proven Servers by IBM

January 2014 - (Free Research)
Check out this exclusive resource to find out how the latest server architecture is specifically designed to increase scalability, performance and availability in your IT environment. 
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Managing People You Can't See: Connecting and Engaging Teams in a Distributed Workforce by Citrix Online Go To Meeting

October 2011 - (Free Research)
This Future of Work white paper explores the challenges of managing a growing mobile workforce and provides simple, practical strategies managers can implement to keep distributed teams connected, engaged and productive. 
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Engaging Your Subscribers Using Interactive Media in Email by Bronto Software

October 2008 - (Free Research)
This paper reviews the best practices for integrating engaging interactive media elements into your current email marketing program. It will cover video in email, utilizing polls, flash presentations, RSS feeds and more. 
(WHITE PAPER) READ ABSTRACT |

ERP Technology: Keys For Change Management Success and a Look Into The Future by SYSPRO

May 2014 - (Free Research)
Read this expert e-guide now to find out why it's so important to engage employees for technology change management right from the beginning. 
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Guide Application: Connect, Inform & Engage the Entire Campus Community by AT&T Corp

October 2011 - (Free Research)
AT&T Campus Guide is an affordable, leading edge, service-as-a-solution open mobile platform. 
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The New Face of BPM: Incorporating Enterprise Architecture to Maximize Strategic Business Value by Metastorm

July 1967 - (Free Research)
This white paper provides an overview of the challenges associated with BPM. Gain insight into the importance of moving beyond a tactical approach to business process automation and workflow management toward a more strategic vision for BPM. 
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5 Steps to Choosing the Right BPM Suite by Metastorm

February 2008 - (Free Research)
The demand for BPM suites has grown as coordinating the different processes of applications has become increasingly challenging. This white paper describes the five best practices necessary for selecting the most appropriate BPM suite. 
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Optimize Business and IT With New Generation Application Lifecycle Management by SAP Community Network

September 2009 - (Free Research)
This webcast provides a complete overview of application lifecycle management (ALM) and discusses how SAP's integrated and open approach to ALM can accelerate innovation, ensure business continuity, reduce risk and lower TCO. 
(WEBCAST) READ ABSTRACT |

Strategies for Boosting Website Performance by Limelight Networks, Inc.

April 2010 - (Free Research)
Join Limelight Networks VP of Strategic Alliances, Adam Wray, Senior Product Manager, Ken Iversen, and Integration Consultant Lead, Derek Boonstra as they discuss key strategies for cost-effectively boosting site performance without compromising on user experience. 
(WEBCAST) READ ABSTRACT |

The Social Customer Engagement Index by SAP America, Inc.

June 2009 - (Free Research)
Use the survey results in this paper from the TheSocialCustomer.com to find out how organizations are utilizing social channels to engage their customers, and integrate these methods into your own customer experience strategy. 
(WHITE PAPER) READ ABSTRACT |

Smarter customer service with IBM business analytics by IBM

August 2013 - (Free Research)
View this resource to learn how your business can build better relationships with your customers by utlizing business analytics. 
(WEBCAST) READ ABSTRACT |

Best Practices: How to engage business leaders in succession by SuccessFactors

February 2014 - (Free Research)
Effective succession management is critical if your organization hopes to prevent unplanned talent losses from disrupting business operations. This resource reveals three essential practices for getting your business leaders more engaged in the succession process. 
(WHITE PAPER) READ ABSTRACT |

Making the First Mile™ of Business Smarter by Kofax, Inc.

April 2014 - (Free Research)
This guide reveals how organizations can be better prepared to get customer interactions right from the start in order to drive success, increase revenue and improve profitability. It also discusses a suite of applications that can provide an essential link between systems of engagement and systems of record. 
(EBOOK) READ ABSTRACT |

Demand Engage QA Verification - 1 by TechTarget

September 2011 - (Free Research)
Test Resource for Demand Engage QA Verification - #1 
(WHITE PAPER) READ ABSTRACT |

Staying connected: Don't let faulty mobile applications lose customers by SearchCRM

May 2013 - (Free Research)
Mobile applications are quickly becoming the most common way customers interact with businesses, and can often make or break a customer's experience. In this expert e-book, explore what customers expect from mobile applications and discover the technologies and practices you'll need to create useful, engaging mobile apps. 
(EBOOK) READ ABSTRACT |

How to Empower you Digital Presence by Limelight Networks, Inc.

September 2013 - (Free Research)
View this white paper to learn how video can benefit your business. It discusses the steps you need to take to become a marketing leader in the industry. 
(WHITE PAPER) READ ABSTRACT |

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