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Software complexity, integration drive business rules automation adoption trend by IBM
November 17, 2011 - (Free Research)
Business rules can bring additional insight, transparency and efficiency to case management, provided the approaches are combined and implemented properly. In this Tip Guide, learn how to prepare for and implement rules in case management, and where business rules and case management trends seem to be heading.
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9 Steps to Building a Business Case for B2B Integration by IBM
February 24, 2011 - (Free Research)
Putting together a business case does not rank high on most IT executives’ list of favorite activities. But the ability to put together a compelling case is now more than ever a core competency. This paper explains how you can significantly increase your chances of approval if you follow the nine steps provided within.
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The Gear That Propels Ford SYNC - Case Study by Microsoft
December 11, 2012 - (Free Research)
To meet growing consumer demands for in-vehicle connectivity to GPS systems, MP3 music players, and mobile phones, the Ford Motor Co. needed a cost-effective, efficient way to enable the required inter-system integration. Read this brief case study overview to discover the embedded systems integration platform that helped Ford achieve its goals.
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One Trusted Platform Helps Build the ‘Factory of the Future’ - Case Study by Microsoft
April 21, 2010 - (Free Research)
Rockwell Automation is a global leader in industrial automation solutions that creates innovative devices to make the information-based factory of the future a reality today. For Rockwell, the embedded systems platform it chose as a foundation for its solutions has proven crucial to its success. Read this brief case study overview to learn more.
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Deutsche Post DHL Case Study Enterprise Agility through DevOps by CollabNet
December 31, 2011 - (Free Research)
Read this brief case study to discover how global company Deutsche Post DHL leveraged an agile application lifecycle management (ALM) platform to implement better IT governance, streamline collaboration and sharing software modules, automate and standardize application delivery, and gain visibility into source code and software partner information.
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A Production-Line System in Six Months, With Room to Expand - Case Study by Microsoft
December 11, 2012 - (Free Research)
Read this case study to learn what operating system and development tools Teraoka Seiko employed to create an intelligent production-line system that has helped increase productivity and control production costs by integratinig weight and unit-price information with a device that automates the printing and attaching of label to bento boxed lunches
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Data on Tap: Liquor Board’s New POS System Lets Information Flow - Case Study by Microsoft
December 05, 2012 - (Free Research)
Read this case study to learn how the Montgomery County Department of Liquor chose one retail management system which has provided the department with significant reductions in staff and management hours spent reconciling errors and drastically improved its customer experience.
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Client Case Study: MoneyGram International by IBM
August 02, 2011 - (Free Research)
This case study outlines the solution MoneyGram choose to help integrate their information in real-time and provide actionable insight so company managers can quickly identify questionable patterns and proactively enact new processing rules to reduce fraud.
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Increasing the efficiency of case file coordination in social services by IBM
June 15, 2011 - (Free Research)
Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing.
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Designing a DCM architecture for enhanced decision-making and collaboration by IBM
November 17, 2011 - (Free Research)
Designing a case management architecture is more of an art—really, a balancing act—than a science. In this expert e-guide, readers will learn to build "bridges" to extend case management activity across the enterprise, and enable more effective collaboration and decision-making.
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Making the Case for BPM: A Benefits Checklist by IBM
December 15, 2010 - (Free Research)
BPM is the best investment a company can make in establishing a platform for continuous improvement. The challenge for many companies is justifying the BPM investment instead of traditional paths for solving process problems – like buying an application or building a custom application. This paper provides a virtual checklist for the benefits.
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New Business Case: Secure Mobile Collaboration by Good Technology
December 31, 2012 - (Free Research)
There's a new generation of mobile apps that let employees do more with their devices. Written for IT leaders, this guide includes mobile use cases, sample business drivers, and a cost/benefit summary.
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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Company
September 30, 2009 - (Free Research)
Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.
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The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc.
June 10, 2009 - (Free Research)
This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results.
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The Business Case for Integrated ERP by Scribe Software Corporation
April 01, 2011 - (Free Research)
It's critical that your ERP software is integrated and can talk to other business applications and systems. Those who embrace ERP integration will reap lower operation costs, increased customer satisfaction, and a lot of saved time. Read this paper to learn how integrating your ERP software will impact your company's operations and work flow.
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The Business Case for Information Management by Oracle Corporation
December 01, 2008 - (Free Research)
In this analysis, Frank Buytendijk examines what information management means, and describes a complete spectrum of business cases, ranging from tactical cost reduction to transformational impact on the organization’s business model.
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Article: Design Patterns for Case Management by EMC Corporation
August 01, 2011 - (Free Research)
This article discusses how using a ‘case management’ construct as an organizing principle can often simplify the challenges associated with complex decision-intensive processes.
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